Suman Dhar

Hello @valeriyl26

Please go ahead and update to the latest version 4.1.5 of the Astra theme.

Here’s our changelog – https://wpastra.com/changelog/astra-theme/

I hope that helps. Once the issue is fixed, please mark the topic as resolved.

Regards,

Suman

Hello @digitakis

Yes, please go ahead and update to the latest version 4.1.5 of the Astra theme.

Here’s our changelog – https://wpastra.com/changelog/astra-theme/

I hope that helps. Once the issue is fixed, please mark the topic as resolved.

Regards,

Suman

Yes, for the toggle button we should release an fix very soon.

Apologies for any inconvenience!

Hello @nicklandry3

Sorry to hear about the issues you’re facing with the Astra theme on your mobile version website header. I understand that you woke up to find a massive padding added to the top and bottom of the logo on mobile.

We haven’t seen similar reports on our support portal. I found your ticket which has been resolved today morning. The issue was somehow the values added were incorrect which was pointed out and resolved accordingly on your website.

Please do mark the topic as resolved! ??

• This reply was modified 1 year, 10 months ago by Suman Dhar.

Hi there @1formanet,

I hope you’re doing well.

Regarding the issue you’ve reported, our team has tried to replicate it, but we were unsuccessful. We have tested the theme on our end and everything seems to be working perfectly fine. Please refer to this link: https://d.pr/v/S5OnAh.

To help us identify the problem, could you please provide us with the version of the theme you’re using as well as any other plugins you have installed on your WordPress site?

We appreciate your cooperation and look forward to hearing from you soon.

Dear @ferret1337, @jucapuna, and @programmin,

First and foremost, please accept my apologies for the delay in following up on this thread.

Our developers and support team have thoroughly reviewed the issue you raised regarding the loading of the before footer and we are happy to inform you that we did not encounter any problems during our testing. We have tested the latest versions of Elementor and Elementor Pro (3.12.2 and 3.12.3, respectively) and everything seems to be working fine.

However, if you are still experiencing the same issue, please let us know with exact steps to reproduce the issue so we can look into it further and provide you with a solution as soon as possible.

Thank you for your patience and understanding. We are always here to help you.

Best regards,
Suman

Hello @artattitudes84

We’re sorry to hear that you’re experiencing a fatal error on your website. We understand how frustrating that can be.

To help you with this issue, we’ll need more information about your website’s configuration and settings. We suggest that you send us an email at support@bsf.io with details about the error, any recent changes you’ve made to your website, and your website’s URL.

Please mention this forum thread in your email, so we can quickly identify the issue and provide you with the right solution.

Thank you for contacting us, and we look forward to assisting you with this issue soon.

Hello @pedropmello

Sorry to hear that your issue has not been resolved yet!

Can you please confirm if the PHP version on your end is 7.2 or lower? We checked with our developers and think that might be the issue.

Please try updating to the PHP version 7.2 or higher and let us know how that goes. Do confirm which version you were currently on.

Hope that helps! Looking forward to hearing from you.

Hello @punnytiger

Thank you for the ratings! Regarding the review, we can see you are referring to the Elementor page builder that is missing some features in the free version.

Have a great day ahead! ??

Hello @janabr

Thank you for the review and ratings! ??

Further, we do not have a paid version of this plugin. We help build Header & Footer for the Elementor pages with some widgets to help with the process.

Hello @farhanmullick

For the “No route found” error, it seems the Starter Template ID is not being fetched correctly from our servers.

To fix the same, can you try syncing the library once that should resolve this issue? Here’s an article to help you with the steps – https://wpastra.com/docs/sync-starter-templates/

Hope that helps! ?? Let us know how that goes.

Hello @aniketjain101

It seems the link is not accessible as it is linked to Google Photos. Can you use a free screenshot tool like CloudApp?

Further, for the issue mentioned, we have noticed this in cases where server resources are not enough.

Can you try increasing your site’s PHP limit that might help resolve this issue, @newuser1111 please do try this as well.

Also, the mentioned issue would continue while adding other plugins like WooCommerce as the PHP resources are not enough.

Hope that clarifies.

That’s awesome, @planeman

Do mark the topic as resolved! ??

Hello @ardyansatya

That’s strange! Can you share the error you are seeing on the Dashboard?

Looking forward to hearing from you.

Hello @planeman

You can follow these steps to resolve the above Destination Folder already exists error – https://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/

And further, reinstall the Starter Templates plugin from the Plugins page.

Hope that helps. ??