sumitsanadhya

Dear @goccas1,

Hope you are doing well.

Thanks for reaching out to us.

As I can see that you are our pro customer so I request you to please submit your issues on our official support channel, so we can take it up there.

As per forum guidelines

For support of commercial themes or plugins, go to the official support channel.
In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.

Ultimately, the vendors are responsible for supporting their commercial product.
If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.

Regards,
Sumit

Dear @mark8181,

Hope you are doing well.

Thanks for reaching out to us.

Sorry to say but as of now there is no such options available.

Please check below-given link for more information.

https://themes.quizandsurveymaster.com/

Let me know if you need more help.

Regards,
Sumit

Dear @launchmoxie,

I hope this message finds you well.

Thank you for reaching out to us.

Currently, we have not encountered such an issue on our side. However, I will discuss this matter with our technical team to investigate further.

Rest assured, I will keep you posted with any updates as soon as possible.

Regards,
Sumit

Dear @roly151,

Thank you for your patience.

Please follow the steps outlined below:

1. Navigate to the file wp-content/plugins/quiz-master-next/mlw_quizmaster2.php.
2. Replace line number 194 with the following code:

if ( is_admin() || ( ! empty( $_POST[‘qsm_block_api_call’] ) && $this->qsm_is_admin() ) ) {

If the issue persists, I recommend deactivating the plugins on your website one by one to identify if there’s a conflict causing the problem. Alternatively, you can provide us with a list of the plugins you are currently using, and we will attempt to replicate the issue to provide you with a solution.

Looking forward to your response.

Regards,
Sumit

Dear @roaming1,

As per the technical team I request you to insert image into question description section.

It is possible to insert from URL via WordPress media button. It will appear in description after question title.

If you want image to appear before title, just leave question title blank and add in as h2 after image in quiz description.

QSM quiz can work without title.

Let me know if you need more help.

Regards,
Sumit

Hello @roaming1,

Thank you for reaching out. I’ll be sure to discuss this point with our technical team as you’ve requested. I’ll provide you with updates as soon as I have more information.

If you have any other questions or concerns in the meantime, feel free to let me know.

Best regards,
Sumit

Dear @roly151,

I apologize for the inconvenience you have experienced.

I will promptly discuss this matter with our technical team and ensure that we address it appropriately.

Rest assured, I will keep you informed of any developments or updates as soon as they become available.

Best regards,
Sumit

Hello @parallaxmaster,

The issue is fixed in the latest version of the QSM.

Please update the plugin to QSM 9 and then check.

Let me know if you need more help.

Regards,
Sumit

Hello Alexander,

I hope this message finds you well.

I’m pleased to inform you that the issue you reported has been addressed and fixed in the latest version of QSM.

To ensure that you benefit from this fix, I kindly request you to update the plugin to the latest version and then verify if the issue has been resolved to your satisfaction.

Should you require any further assistance or encounter any challenges during the update process, please feel free to reach out. I’m here to help.

Best regards,
Sumit

Dear @isans,

Can you please update the QSM to it’s latest version and then check.

Here is the screenshot link for your reference.

https://snipboard.io/jKZCPd.jpg

Please let me know if you need more help.

Regards,
Sumit

Dear @mover,

Can you please update the QSM to its latest version which is 9.0.0 and then check.

Please let me know if you still face the same issue.

Regards,
Sumit

Dear @nshittu,

Hope you are doing well.

Thanks for reaching out to us.

As I can see that you are our pro customer so I request you to please submit your issues on our official support channel, so we can take it up there.

As per forum guidelines

For support of commercial themes or plugins, go to the official support channel.
In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.

Ultimately, the vendors are responsible for supporting their commercial product.
If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.

Regards,
Sumit

Dear @mover,

You can access the log from your website Cpanel only.

Please follow the steps given in below link.

https://www.inmotionhosting.com/support/edu/cpanel/how-to-view-cpanel-error-logs/#:~:text=Login%20into%20your%20cPanel.,through%20the%20Error%20Log%20interface.

One last request can you please share the screenshot of the email tab of the quiz. Where you added the email text.

Thank you for your patience and support.

Looking forward to your reply.

Regards,
Sumit

Dear Ignasi,

I am delighted to inform you that the issue you reported has been successfully resolved, and it is currently undergoing testing.

Upon the completion of testing, we aim to incorporate this fix into the upcoming updates of the plugin.

Should you require any further assistance or have any additional queries, please do not hesitate to reach out.

Warm regards,
Sumit

Dear @mover,

Thank you sharing the screenshot with us.

Can you please arrange the below-given details in order to troubleshoot the issue.

1. Error log of website.
2. Screenshot of the “QSM variables” tab here is the screenshot link for your reference.

https://nimb.ws/6W8IMQD

Looking forward to your reply.

Regards,
Sumit