sunwardhobby

Yes problem still exists. Even after updating all plugins and optimizing the database.

I will start a ticket in the account

paypal is via
paypal standard

status report – private infomation has been replaced with ‘deleted’

### WordPress Environment ###

WordPress address (URL): https://www.sunwardhobbies.ca
Site address (URL): https://www.sunwardhobbies.ca
WC Version: 5.5.1
REST API Version: ? 5.5.1
WC Blocks Version: ? 5.3.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_CA
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.19
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.30-MariaDB
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.1
WC Database Prefix: wp_
Total Database Size: deleted
Database Data Size: deleted
Database Index Size: deleted
wp_woocommerce_sessions: Data: 90.11MB + Index: 2.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 50.58MB + Index: 12.55MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 494.98MB + Index: 383.72MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 23.27MB + Index: 24.72MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 16.27MB + Index: 13.14MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
wp_comments: Data: 77.59MB + Index: 39.09MB + Engine InnoDB
wp_csp3_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_dgwt_wcas_index: Data: 8.41MB + Index: 0.30MB + Engine InnoDB
wp_dgwt_wcas_invindex_cache: Data: 2.02MB + Index: 0.03MB + Engine InnoDB
wp_dgwt_wcas_invindex_doclist: Data: 62.42MB + Index: 57.72MB + Engine InnoDB
wp_dgwt_wcas_invindex_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dgwt_wcas_invindex_wordlist: Data: 3.52MB + Index: 2.38MB + Engine InnoDB
wp_dgwt_wcas_tax_index: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_dgwt_wcas_var_index: Data: 1.06MB + Index: 0.09MB + Engine InnoDB
wp_feedmanager_channel: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_feedmanager_country: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_feedmanager_feed_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_feedmanager_field_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_feedmanager_product_feed: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_feedmanager_product_feedmeta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_feedmanager_source: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_cssjs: Data: 510.73MB + Index: 5.83MB + Engine MyISAM
wp_litespeed_img_optm: Data: 16.33MB + Index: 7.76MB + Engine MyISAM
wp_litespeed_img_optming: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_options: Data: 166.20MB + Index: 8.58MB + Engine InnoDB
wp_postmeta: Data: 1059.98MB + Index: 363.70MB + Engine InnoDB
wp_posts: Data: 80.59MB + Index: 30.11MB + Engine InnoDB
wp_psu_redirects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_psu_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_redirection_404: Data: 12.02MB + Index: 1.61MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.30MB + Index: 0.25MB + Engine InnoDB
wp_redirection_logs: Data: 1.02MB + Index: 0.16MB + Engine InnoDB
wp_social_users: Data: 0.30MB + Index: 0.23MB + Engine InnoDB
wp_termmeta: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wp_terms: Data: 1.52MB + Index: 0.88MB + Engine InnoDB
wp_term_relationships: Data: 4.52MB + Index: 2.52MB + Engine InnoDB
wp_term_taxonomy: Data: 1.52MB + Index: 2.02MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 60.58MB + Index: 29.09MB + Engine InnoDB
wp_users: Data: 2.52MB + Index: 2.30MB + Engine InnoDB
wp_vtprd_lifetime_limits_purchaser: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_vtprd_lifetime_limits_purchaser_logid_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_vtprd_lifetime_limits_purchaser_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 2.52MB + Index: 1.73MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 23.55MB + Index: 17.06MB + Engine InnoDB
wp_wc_order_stats: Data: 3.52MB + Index: 4.55MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_wc_point_of_sale_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_point_of_sale_sale_reports: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_poin_of_sale_tabs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_poin_of_sale_tabs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_pos_grid_tiles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 1.52MB + Index: 2.75MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_zapier_history: Data: 0.86MB + Index: 0.06MB + Engine MyISAM
wp_wfblockediplog: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_wfblocks7: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfconfig: Data: 0.40MB + Index: 0.01MB + Engine MyISAM
wp_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 100.49MB + Index: 15.04MB + Engine MyISAM
wp_wfhits: Data: 0.60MB + Index: 0.10MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wfknownfilelist: Data: 49.33MB + Index: 6.74MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.31MB + Index: 0.07MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_gc_activity: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_gc_cards: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_gc_cardsmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yith_pos_register_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 77.61MB + Index: 47.58MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 4.52MB + Index: 6.25MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.50MB + Index: 0.42MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.25MB + Index: 0.27MB + Engine MyISAM
wp_yoast_seo_links: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
wp_yoast_seo_meta: Data: 3.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment:deleted
custom_css: 3
customize_changeset: 18
cwginstocknotifier: deleted
generate_page_header: 2
gp_elements: 2
jetpack_migration: 2
jp_img_sitemap: 5
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 425
oembed_cache: 157
page: 71
popup_theme: 6
pos_outlet: 1
pos_receipt: 1
pos_register: 1
pos_session: 1
pos_temp_order: 2
pos_temp_register_or: 2112
post: 647
product: 10110
product_variation: 720
pwbe_filter: 6
revision: 56
seedprod: 1
shop_order: deleted
shop_order_refund: deleted
tablepress_table: 2
vtprd-rule: 7
wbcr-snippets: 11
wc_order_email: 1
wc_order_status: 8
wishlist: deleted
yith-pos-receipt: 1
yith-pos-register: 1
yith-pos-store: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (51) ###

404page - your smart custom 404 error page: by Peter Raschendorfer – 11.3.0
FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.12.0
Authorize.net Payment Gateway For WooCommerce: by Eshan Varma – 6.2.5
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.2
WooCommerce Canada Post Shipping Plugin with Print Label: by PluginHive – 2.6.1
Classic Editor: by WordPress Contributors – 1.6
Webcraftic Clearfy – WordPress optimization plugin: by Creative Motion  – 1.9.3
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.2.5
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.4
Add-on: Ban Emails - Back In Stock Notifier for WooCommerce: by codewoogeek – 1.0
Add-on: Custom CSS - Back In Stock Notifier for WooCommerce: by codewoogeek – 1.2
Disable Comments: by WPDeveloper – 2.1.2
Flying Scripts by WP Speed Matters: by Gijo Varghese – 1.2.2
GP Premium: by Tom Usborne – 2.0.2
Woody code snippets (PHP snippets | Insert PHP): by Creative Motion
Will Bontrager Software
LLC  – 2.4.1

Klaviyo: by Klaviyo
Inc. – 2.4.2

Lightweight Social Icons: by Thomas Usborne – 1.1
LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4
Metorik Helper: by Metorik – 1.5.0
Minimum Order Amount for Woocommerce: by Dario Curasì – 1.5.0
Nextend Social Login: by Nextendweb – 3.0.28
Nextend Social Login Pro Addon: by Nextendweb – 3.0.28
PW WooCommerce Bulk Edit Pro: by Pimwick
LLC – 2.284

Really Simple SSL: by Really Simple Plugins – 4.0.15
Reamaze Helpdesk for WordPress: by The Reamaze Team – 1.2.2
Redirection: by John Godley – 5.1.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Stamped.io Reviews & UGC for WooCommerce: by Stamped.io – 2.2.1
TablePress Extension: Responsive Tables: by Tobias B?thge – 1.8
TablePress: by Tobias B?thge – 1.13
Aelia Foundation Classes for WooCommerce: by Aelia – 2.1.11.210623
Aelia Currency Switcher for WooCommerce: by Aelia – 4.11.6.210623
WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.9.5
WooCommerce Cost of Goods: by SkyVerge – 2.10.0
WooCommerce Custom Product Tabs Lite: by SkyVerge – 1.7.4
WooCommerce Gift Cards: by SomewhereWarm – 1.7.4 (update to version 1.7.5 is available)
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce Order Status Manager: by SkyVerge – 1.13.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce PDF Invoices & Packing Slips Custom Templates: by Michael Kluver – 1.0
WooCommerce Perfect SEO Url: by Perfect SEO Url – 2.9.2
WooCommerce Shipment Tracking: by WooCommerce – 1.6.27
WooCommerce UPS Shipping: by WooCommerce – 3.2.32 (update to version 3.2.33 is available)
WooCommerce WishLists: by Element Stark – 2.2.4 (update to version 2.2.5 is available)
WooCommerce Zapier: by OM4 Software – 2.2.0
WooCommerce: by Automattic – 5.5.1
Yoast SEO Premium: by Team Yoast – 16.5
Yoast SEO: by Team Yoast – 16.5
WooCommerce Product Feed Manager: by Michel Jongbloed – 2.22.0
WP Sheet Editor - Media Library: by WP Sheet Editor – 1.9.2
YITH Point of Sale for WooCommerce: by YITH – 1.0.18

### Inactive Plugins (7) ###

Add-on: Export CSV - Back In Stock Notifier for WooCommerce: by codewoogeek – 1.1
Add-on: Unsubscribe - Back In Stock Notifier for WooCommerce: by codewoogeek – 1.2
Add-on: WPML - Back In Stock Notifier for WooCommerce: by codewoogeek – 1.2
Gutenberg: by Gutenberg Team – 11.0.0
WooCommerce Blocks: by Automattic – 5.5.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.5

WP STAGING PRO: by WP-STAGING – 3.1.7

### Must Use Plugins (2) ###

assets-manager.php: by  – 1.0.9
WP STAGING Optimizer: by René Hermenau – 1.3

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
yith_pos (yith_pos)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #35 - /shop/
Cart: #36 - /cart/
Checkout: #37 - /checkout/
My account: #38 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: GeneratePress Child
Version: 0.1
Author URL: https://tomusborne.com
Child Theme: ?
Parent Theme Name: GeneratePress
Parent Theme Version: 3.0.3 – 3.0.4 is available
Parent Theme Author URL: https://tomusborne.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Gift Cards ###

Database Version: 1.7.4
Loopback Test: –
Task Queueing Test: ?

### Action Scheduler ###

Complete: deleted
Oldest: deleted
Newest: deleted

Failed: deleted
Oldest: deleted
Newest: deleted

Pending: 7
Oldest: 2021-07-20 11:51:40 -0400
Newest: 2021-07-25 15:42:23 -0400

### WooCommerce Zapier ###

Database Version: ? 12
Detailed Logging Enabled: No
Legacy Mode Disabled: ? Yes
SSL: ? Yes
REST API Authentication Key(s): ? 6
Task History Record Count: ? deleted
Webhook #28: Zapier deleted
- Status: active
- Trigger: order.created
- Delivery Count (Last 30 Days): deleted
Webhook #26: Zapier deleted
- Status: active
- Trigger: order.created
- Delivery Count (Last 30 Days): deleted
Deleted Webhook Delivery Count: deleted

### Status report information ###

Generated at: 2021-07-20 11:52:09 -04:00

uhm, my user handle shows enough

the status report has some confidential information. How can it be posted privately?

I contacted paypal support with an order that had this error.

I provided all information I could find.

Response:

I understand your concern and I apologize for any inconveniences that may have been caused due to the issues you have been experiencing. Upon review of transaction ID# XXXXX, I was able to confirm that PayPal processed the information that was passed along from your website. What this means is that PayPal does not calculate your tax or shipping; however it is calculated on the website and then passed to PayPal. There appears to be a disconnect between what your shopping cart is sending and what PayPal is receiving. You will want to contact WooCommerce to ensure that there are no issues with what is being sent to PayPal.

thanks.

email sent

what am I looking at in terms of customization?

that is the link for the jQuery plugin and still indicates a widget. Last updated 2017.

now an issue under github:
https://github.com/woocommerce/woocommerce/issues/21796

The solution so far – and not the best – is to set:
woocommerce – settings – products – inventory – Hold Stock (minutes)

to 10 minutes.

This causes the order to be cancelled after 10 minutes, provided the user is no longer on the site.

No cache plugins are employed.

In order to test for conflicts, I took your suggestion and installed wp_staging ( on another smaller site that has the same problem). And yes I did backup the site.

I disabled all plugins except for woocommerce, wp-staging, and Really Simple SSL. Set theme to storefront.

I then set up a second user with admin password (in order to set up a second cart) and the problem is still present.

If I delete the Pending Payment order, then the stock is released.

as an update, it seemed anything held in a Pending Order affected the problem. I deleted all pending orders (6 years worth) by moving them to trash. This seems to have corrected the problem for now, but it is not a complete solution.