superk53

I was able to install version 4.9.2 after deactivating and deleting version 4.7
Thanks,
Kevin

I checked with the hosting company and the permissions are set correctly. So it must be something else. Should I deactivate and delete the plugin, then try reinstalling?

Thanks, I’ll look into that.

Problem solved. Evidently there was a line of code missing in my htaccess file that increases the PHP memory limit.

All seems to be working now.

Thanks for your help and patience!

I’ve upgraded to PHP version 5.5, and upgraded Virtue to the newest version, and WordPress to 4.5.1, still no Customization and now no Theme Options. There seem to be conflicts with Easy Google Fonts and maybe other plugins including JetPack. With Google Fonts “active” I have no editing capabilities. I have to make my edits, then re-activate it. Jetpack was a problem, and I deactivated that long ago. Also, I’m using Pagebuilder for some of the pages, but I’m reluctant to deactivate that because I’ll lose my formatting.

Error log – multiple (hundreds) errors of the following:

[16-Apr-2016 07:35:42 America/Chicago] PHP Warning: PHP Startup: Unable to load dynamic library ‘/usr/lib/php/extensions/no-debug-non-zts-20090626/eaccelerator.so’ – /usr/lib/php/extensions/no-debug-non-zts-20090626/eaccelerator.so: cannot open shared object file: No such file or directory in Unknown on line 0

WordPress ver. 4.4.2
PHP ver. 5.3.29
Server

The memory is already set to 512M in the php.ini file.

I am able to use Theme Options, but would still like access to Customizer interface. Customizer was working up until a few days ago, so I don’t know what happened. I’ve had some problems with Jetpack, and wonder if that’s affecting it. I’ve since deactivated Jetpack, but to no avail.

I’m considering deleting the Toolkit and re-installing.

Yes I did and it is activated.