SupportCandy

Hello @shoreywd

You will need to add assigned agent to ticket form in order to use it from create ticket api. Also, if your apis are being called from customer accounts, you also need to enable assigned agent field for customer in the ticket form.

Hello @medalofhonor

Please update to the latest version, v3.1.6, and then do the upgrade process until it is gone. This is happening because of duplicate entrees produced by the last version.

If you still face any issues, please create a ticket on our website or send an email to [email protected] for further assistance.

Hello @mike80222 @masoudpsp

Please update to v3.1.6 and these issues will be fixed.

If issue persists, reload the dashboard page for few times to allow cron to run for database upgrade.

If you still face any issues, please create ticket on our website or send an email to [email protected]

Hello @mike80222

This issue happened after last update v3.1.5. We are actively working on this issue and will release new version for this.

Meanwhile, we have applied hotfix for v3.1.5 too, and it is safe to update now.

If you need to create ticket on our website, please send an email to [email protected]

Hello @calyweb

You will be presented with database upgrade notice in the Dashboard of your website. Please follow that and it will start working again.

We have made few improvements in the attachment area and for that it requires existing data to be upgraded.

If you still face issues, feel free to create a new ticket on our website.

Hello @dpolun
Sorry for the delay in replying to the tickets. We are working hard to respond to tickets as soon as we can.
Hopefully, you will receive a reply today itself.

@echoalpha
Sorry for the delay. We are experiencing a large number of ticket volumes.
Reply has been added to ticket #10962.
Closing this thread because supporting premium add-ons is not allowed here.

@jtripperz
This issue is now fixed. Please update to the latest version.

@sdnazdi

Please create a ticket on our website. One of our agents will share the file with instructions.

@webdados
Unfortunately, our framework has been completely changed, and we had to do this.
We understand the concerns you are having, but please stick to the previous version if you are not ready to update to latest version yet.

As we have only a few hooks and filters, adjusting your code should take less than an hour.

@bigtrousers
Can you please share your site health info here?
Optionally, you can create a ticket on our website to share this. Please mention this thread in the ticket to relate.

@elahehjani
Please create a new ticket on our website; one of the support agents will help you check the issue.

New version is released for the issue, please update.

@joenathan
We are working on the setting that will add a setting to enable the ticket URL to open without OTP.
It will be available in the next version within a few days.

@benevento
Please create a ticket on our website. One of our agents will help you solve this.