supportenligne

Hi there,

the problem is fixed with the last updates.

Royal Elementor : version 1.3.59
Elementor : version 3.9.2
WordPress : version 6.1.1

Thank you.

Hi,

thank you for your answer.
I sent you an email with the requested files.

I look forward to hearing from you soon.

“it’s perfectly legal”
=> It’s not, you need our consent in a clear way with a checkbox, unchecked originally. It cannot be “checked” by default or hidden in text privacy.

I have customers data to protect and I never joke with that.
Read and learn GDPR and come back when you’re ready.
Anyway it’s uninstalled.

You must troll yourself ?

End of story.

Hi I translated all with Loco Translate

You should ask to pods.io ?

Hi Mauzilla,

Did you try to deactivate all other plugins ?
It sounds to be a conflict with plugin.

Do you use a cache plugin ? If yes, try with no cache.

Let us know ??

Ok, I do that.

Hi Nikhil,

it’s a good news !
This plugin is probably the best one amongst all Ticket Plugins for WordPress.

See you next year ??

Ok I found a workaround to translate ORDER and PRODUCT field names in ticket creation.

Go to Admin panel and “Custom Fields”
select the concerned fields and translate it directly here.
It’s ok while you need only 1 language.

* I talk about the “search filters” where you can select ID, Status, Name etc ..

I add this note about Unresolved status.

In fact a ticket is Opened or Closed
So I replaced unresolved by Opened

A ticket can be closed and unresolved
But in user interface the most important is to know which tickets are still opened, and which ones are closed.

I think for a better understanding of filters use the word OPEN is more sharp than Unresolved.

amha

Ok I found it.

Go to “Tickets list > more settings”
and select “unresolved status” and check concerned options.

“Unresolved ticket” resolved ^^

Resolved.

Hi eek2425,

Same issue for me.
And they told me they will refund, but they didn’t do it yet.
Now they’re turning a deaf ear, easier, but trust me it will not be comfortable for a long time.

They stole me 300$.
Follow this post I will let you know.
I promised them I will share all information I have on social network, wordpress and my profesionnal network, I will do it.

Do you know the authority name in Canada treating about frauds ?
We could contact them as a group.

I will inform WordPress too about their dishonest practices.

• This reply was modified 5 years, 3 months ago by supportenligne.

Hi Lisahut,

for your information I cancelled the automatic renewal maybe 2or 3 weeks before the limit. But they debited my account anyway.
So you cancel your renewal be sure you account cannot be debited.

I dind’t find the way to delete these data in my account, so contact your bank and cancel your debit card also.

Currently I’m fighting for a refund (300$).

Clearly I’m looking for another solution, I wasted money and time.
They’re not reliable at all anymore.

This Company is Canadian now, so I will contact Canadian authority for this kind of fraud. Already 1 month they told me they will refund.

Next step, if they want to play more, I will share all emails I have about them on Facebook, Twiter, wordpress and everywhere I can. And of course my profesionnal contacts on Internet, Web developpers, Agencies.

Never give up !