supportomnisend

Appreciation received! Quick and straight to the point—just the way we like it. ??

Thank you for the additional information! We appreciate you taking the time to clarify. Please kindly note that our tech team has looked into your specific needs, and there is a solution we would like to advise and assist with implementing.

However, before we proceed, we would like to familiarize ourselves with your setup and identify your brand in Omnisend. If you don’t mind, please reach out to our customer support team via in-app chat or by email at [email protected]. Our support team will collect all the necessary information and guide you further, in collaboration with our tech team.

Once the solution is implemented and tested, we’ll be happy to share it here with the WordPress community, so anyone else in the same boat can benefit.

Looking forward to your reply! Have a wonderful day in the meantime.

Hi there,

Thank you for reaching out! Could you please clarify what information you’d like to include in your automated email? Are you looking to add the tracking shipment number, shipment status, or the tracking shipment URL? Feel free to elaborate, once we know more, we’ll be happy to guide you on the best way to set it up.

Looking forward to your reply! Have a wonderful rest of the day in the meantime.

Thank you so much for the amazing feedback! We’re thrilled to hear that Eduarda, Burak, and the rest of the team were able to provide such a smooth experience. It’s all about teamwork—no time lost, just results! ?? We’re always here when you need us!

Thanks so much for the great feedback! We’re thrilled to hear that Omnisend and our team, especially Chaymae, were able to solve your issue quickly and with ease. It’s awesome to know we’re keeping things running smoothly when other platforms have been, well, a bit slower on the uptake! ?? We’re here whenever you need us!

We know Omnisend is worth spending time with, but it’s our support team that really makes it special! Mariia’s communication skills strike again, glad she could get you sorted in record time. Thanks for the glowing recommendation! ??

Hi there,

Thank you for bringing this up – it’s a great suggestion that aligns perfectly with our vision of keeping everything under one roof. While integrating Omnisend product reviews with WooCommerce isn’t currently in our development pipeline, I want you to know that we hear you. We’ve already informed the relevant teams about your insight, as we’re always looking to grow in ways that best support YOUR needs.

Please feel free to share any other thoughts you might have, we genuinely value your insights and are here to listen!

Hello there!

We wanted to follow up regarding the issue you reported with the Omnisend plugin. We haven’t heard back from you yet and would like to ensure we’re assisting you in resolving this matter as quickly as possible.

If you could share the version of the Omnisend WooCommerce plugin you’re using, a list of other active plugins, and your Brand ID or store URL, it would greatly help our tech team in identifying your account and prioritizing the resolution.

Since we haven’t received a response, we’ll go ahead and mark this thread as closed for now. However, please know that we’re here to help! Once we identify the issue and assist you in resolving it, we’ll be happy to post the solution here in the thread to contribute to the WordPress forum for others who might face similar issues in the future.

Thank you, and we look forward to hearing from you!

Hi Daniel,

Thank you for the update! We’re glad to hear the checkbox is now showing correctly. Please feel free to continue testing, and let us know if you have any further feedback or run into any issues. Don’t hesitate to reach out if anything comes up! ??

Warm regards!

Hello Daniel,

I’m pleased to inform you that the latest release, version 1.15.20, has addressed the challenges you encountered with the block-based checkout. This update ensures smooth integration with WooCommerce’s latest checkout experience. As the fix has been successfully implemented, we will go ahead and close this support thread.

Should you need further assistance or have any follow-up questions, please don’t hesitate to reach out. We’re here for you!

Hi there!

Thank you for bringing this to our attention and sharing the error details. Our tech team has reviewed the provided information, but unfortunately, we are unable to trace your website based solely on the code snippet, which makes it difficult to identify your brand in Omnisend. As a result, we’re unable to check your plugin version and fully understand the broader setup to advise further.

Could you kindly share the version of the Omnisend WooCommerce plugin you’re using, as well as a list of other active plugins? This will help us investigate the issue more thoroughly. Additionally, if you can provide as many steps as possible to reproduce the issue, that would be very helpful.

Since some of this information might be sensitive (e.g., the plugin list), we suggest reaching out to our support team via the in-app chat or by emailing [email protected]. Our support team will take it from there, and we’ll be happy to assist you in investigating and resolving this matter.

Also, may you please share here your Brand ID (Omnisend’s Brand ID) or store URL so that we can quickly identify your account and prioritize resolving this issue?

We’re looking forward to your reply here and to our support team!

You’re most welcome, @vitorlofonseca! If you run into any more challenges with the JS code where Omnisend support might be helpful, we’re just a message away. Good luck, and don’t forget to keep us updated on your progress! Thanks!

Hello @aidasj7 and @vitorlofonseca,

Thank you for joining the discussion and sharing your experiences. We’re sorry to hear that you’re both facing the identical issue. As @thewebtailors rightly pointed out, it appears that the issue stems from the Astra plugin. ?Reaching out to their support team was indeed the right course of action, as it seems that timely assistance from their side is needed.

While this may be out of our hands, we understand how frustrating technical challenges can be, and we’re here to assist in any way we can from the Omnisend side. Please don’t hesitate to reach out if you need any assistance, we’re available 24/7 through in-app chat or by email at [email protected].

We’re always happy to assist!

This review is so nice, I’m sending it to Baarath to print and frame for his wall—it deserves a special place! We’re thrilled to hear he made your experience with Omnisend a breeze. Thanks for taking the time to share!

Thank you for keeping us updated! We’re glad to hear that you’ve narrowed down the issue with the submenu, and it’s great that you’ve reached out to Astra’s support for a potential fix.

Regarding the staging issue, our tech team attempted to look into Cloudway’s staging tool but were unable to find it. We’ve also double-checked our support communications and noticed that you haven’t initiated an in-app chat or emailed us yet. We kindly invite you to reach out so that we can communicate timely and that you can provide the specific data required for further investigation on our end. This will help us assist you more effectively.

Thank you again for your collaboration, and we look forward to hearing from you soon!