supportstylemix

Hi,

Please check this article https://docs.stylemixthemes.com/ulisting/listing-types-settings/email-cron-settings the emails you mentioned will not be sent if the Cron is not set up.

Kind regards

Hi,

The email you shared is not in the list of the Pro license owners [email protected] if you have a theme license or a MasterStudy Pro plugin license, please submit a ticket on our support platform https://support.stylemixthemes.com/tickets/new

If you have any problems during the Pro plugin purchase, please send more details here https://support.stylemixthemes.com/tickets/new/pre-sale?item_id=26

Kind regards,

Hi,

This is not a part of the MasterStudy LMS, this is a theme functionality. If you have a theme license, please submit a ticket on theme support platform https://support.stylemixthemes.com/tickets/new/support?item_id=18

Kind regards

Hi,

Thank you for your request! Please make sure that there are no server restrictions for the uploading file size. If you have a Pro license, you are able to submit a ticket on the support platform https://support.stylemixthemes.com/tickets/new/support?item_id=26

Kind regards

Hi,

There is an option to enable Guest Checkout in the plugin https://prnt.sc/11dij17 it will disable the registration/login modal popup and add a step for login/register during the checkout process.

Kind regards

Hi,

There is a MasterStudy theme activated on your website, please submit a ticket on the support platform https://support.stylemixthemes.com/tickets/new/support?item_id=18 and theme support will assist you on that.

Kind regards

Hi,

Sorry, unfortunately, there is no such option and we do not plan to implement it in the nearest future.

Kind regards

Hi,

Thank you for reaching out!

Please be kindly informed that this is not a good idea to publish your confidential information in public resources. So it is better to edit this text and delete your private data. If you have a Pro license and experience any difficulties with the plugin you can submit a ticket on our support platform anytime and the Pro support team will gladly help you with the plugin, please follow this link https://support.stylemixthemes.com/tickets/new/support?item_id=34

Kind regards

Hi,

Thank you for reaching out!

Please make sure that there are no errors in the Total calculation formula and none of the arithmetic operators is missed.

Kind regards

Thank you for getting back!

Your request was transferred to the development department and will be considered in the upcoming updates.

Kind regards

Hi,

Thank you for reaching out!

Please be kindly informed that Motors theme doesn’t use this plugin. You need to submit a ticket to the support platform in order to support staff could check your website. Please follow this link https://support.stylemixthemes.com/tickets/new/support?item_id=14

Kind regards

Thank you for updating the status of the request!

Hi,

Thank you for reaching out!

Please be informed that the Assignment is a feature of the Pro plugin, if you have a Pro license please submit a ticket on https://support.stylemixthemes.com/tickets/new/support?item_id=26
if you have a MasterStudy theme license, submit a ticket on https://support.stylemixthemes.com/tickets/new/support?item_id=18 and our support staff will check it for you.

Kind regards

Hi,

Thank you for reaching out!

Please be informed that the plugin uses a standard wp_mail() function of WordPress without utilizing any custom functions. There might be several reasons for the non-deliverance of the emails:
1) Delivery delay. When you submit the form and see a success message, it means that the wp_mail() function has worked correctly and the email has already been sent. Sometimes, the arrival of an email may be delayed; it depends on the processing time on the side of servers and email services (e.g. Gmail, Outlook, Rambler, Yandex), and their configurations. The arrival timeline does not depend on the themes or plugins, as the email is sent from their side immediately.
In order to check this case, you can install the WP Mail Logging (https://www.ads-software.com/plugins/wp-mail-logging/) plugin and compare the time when you submitted the form and the time when the email was sent.
2) The wp_mail() function is not enabled on your server.
3) Mail server firewall. There may be some sort of firewall on the mail server, which blocks the delivery of the email. In this case, you will need to contact your hosting provider or the person who has access to the admin side of the server machine.
4) Incorrect email sender. The default email sender which is generated by WordPress ([email protected]) is usually detected as unreliable by most email services. It is better to allocate your existing email account as an email sender – you can use such plugins as WP Mail SMTP (https://www.ads-software.com/plugins/wp-mail-smtp/) or SB Change Mail Sender (https://www.ads-software.com/plugins/cb-change-mail-sender/) to do it.

Kind regards

Hi,

Thank you for reaching out! Please be informed that the Certificat builder addon is a Pro feature, we do not provide support for Pro features in wp.org. If you have a theme license, please submit a ticket on https://support.stylemixthemes.com/tickets/new/support?item_id=18

Kind regards