SusanU

Good morning. Sorry for the delay. The plugin is installed on a private members-only site. I have confirmed again that Download Manager version 3.2.90 is creating the problem. I disabled each plugin for testing and the issue only exists when Download Manager version 3.2.90 is activated. Deactivating version 3.2.90 or reinstalling version 3.2.89 removes the problem.

When activated, version 3.2.90 also appears to be randomly corrupting image files within my media library. Protected images fail to load—not all, just some—and then must be replaced only to be damaged again. Deactivating version 3.2.90 fixes the problem.

Thanks for you help!

Additional Details:

Previously uploaded and restricted media files are NOT accessible to logged out users, however, files are also not visible to logged in users when embedded on a page. I get a “Missing PDF File” notice.

New uploads are immediately accessible to logged out users. As the UM content restrictions are missing from the upload page, the only option to protect is to use the “Edit more details” link. The UM content restrictions are available on the media page but do not protect the content when selected. Files are still visible to everyone.

Beck_luna, I am pretty certain the problem is with Safari, not the theme. Here is the test to see if I am correct: open the Onetone demo in Safari. If the theme’s demo video does not play, then you have a browser issue. You have to figure out a way to force Safari to play embedded YouTube videos. There are a number of threads on the Apple forums with suggested fixes, but nothing has worked for me so far. If you figure it out, let me know!

Keep in mind, it really doesn’t matter if we fix it on our browser or not. The majority of Safari users will not be able to view the video. So the solution would be for the Onetone developers to figure out an alternate way to embed the video. Otherwise, we need to accept that it will not play in Safari or switch to another theme–unless someone else has a better solution.

Thanks for trying. Is there any way to self host the video or is YouTube the only option?

Thanks MageeWP. I do appreciate your assistance! I am new to WP so am using OneTone to learn on before purchasing one of your business themes.

I have not resolved the issue, but have determined it is NOT a OneTone theme issue. I use Chrome and the “other” browser I am trying to view the website in is Safari 7.0 which apparently is notorious for issues with playing embedded YouTube videos. Logging out of WP and viewing website and the OneTone demo works fine in Chrome just not in Safari.

I am working on it now, but the solutions provided in Apple forums are not helping. I asked friends to view the site in Safari and they too have issues with embedded videos. So, solving on my browser will not be of much help if the majority of other viewers are having the same problem.

If I host the video on my own server, can you provide code that will allow the same effect in section one of the home page? This would also solve the YouTube grid at the end of the video which appears in mine but not at the end of your demo video. Thank you so much.

My video only works when I am logged in and editing. Log out or try to view on another browser and I have a black background-no video. The same thing was true with the video link supplied with the template. As long as I was logged in and editing it played perfectly. Log out-no video.

Also, there is the issue of the YouTube grid showing up at the end of my video when I can view it. Any suggestions there?