Suzie

Hi,

We are sorry for the delayed response.

Will you please check the Youtube Settings for the devices you checked?

The matter is that it is not muted on our end.

Thanks!

Hi Maurice,

Thanks for posting this information.

We will have a look for a way to fix it.

Sincerely

Hi,

We checked just now and found that the videos can be unmuted when pressing on the volume icon. Do you mean that or you want the videos to be unmuted globally?

Thanks!

Hi,

We are sorry for the inconvenience you have faced.

Please be informed that on www.ads-software.com we do not answer the questions regarding to Premium plugins, could you please contact Customer Care Team?

Thanks!

Hi David,

Please excuse my tardy reply.

Unfortunately, the feature you need is not available.

Sincerely,

Hi,

Please excuse my tardy reply.

In this case, the solution will be creating another category, as you mentioned a new “Former Category”.

Unfortunately, there is no way to exclude a category from a list.

Thanks and have a nice day!

Hi,

Thanks for posting.

We will check and post the update.

Thanks!

Hi @bensedat,

Please, expose my tardy reply.

Could you please send URL where you have the plugin and attach the screenshot of an example?

Thanks!

Hi,

Will you please mention the version of the plugin you have installed?

Thanks!

Hello,

Please, expose my tardy reply.

May I kindly ask you to add the video of the process so that we can see the issues? On our end, we do not get any issues.

Thank you!

Hi @dinosaurier,

Thanks for adding the URL.

We will check and try to help you.

Thanks!

Hi,

We are sorry for the inconvenience.

We will look into the issue and will post an update soon.

Thanks!

Hello Arron,

Will you please install the new update 1.13.43? Please let me know if after installing it you still have the issue.

Thanks!

Hello,

We are sorry for the inconvenience.

We will launch an update very soon, meanwhile please add the CSS which will fix the issue you have.

.fm-form .wd-width-50 {
width: calc(50% – 4px);
}

Thanks and have a nice day!

Hello,

We are sorry for the inconvenience.

Would you please try to install the latest version of the plugin? The new version number is 1.13.42.

Let me know if after installing it you still have the issue.

Thanks!