Hi, my website’s language is Polish. Is there a way to translate all plugin strings to Polish so that customers will see all the content (form fields, buttons, etc.) in Polish?
]]>As an admin, when user creates a request for refund and its approved, and i have sent the refund, the status still shows as refund approved but it should show as refunded
Am trying to use the view order message but it keeps on loading, also is it possible to show this button only when user has asked for refund, thanks
]]>Hello, there is a problem with your plugin in my site. The button cannot be clicked and it is not showed correctly.
Please help me to check why it is not working.
Thank you
]]>Hello, can we use this plugin to bulk refund multiple orders ? I’d like to be able to select all the desired orders on the orders listing page and then bulk action > refund and to make sure the plugin refunds all the orders in full.
Thank you
Hello, if a refund request of an order is rejected, the button should be refund rejected but instead the user can initiate a refund request again. Is there any way to disable it?
]]>Issue: When entering Arabic text into the “Refund reason” text box, an error message “Please Enter Refund Subject” is displayed.
Error Details: Arabic text triggers an error, whereas English text works correctly.
Request: Investigate and resolve the issue to ensure proper handling of Arabic characters in the “Refund reason” field.
Thank you.
]]>Can I only choose refund application in the free version? The return and exchange function was not found
]]>Can��t I set up the return and exchange function in the free version? Only refund function
]]>Hi,
its possible enable/change prices in exchange products to price inculed tax? Where can i change it?
Thanks
]]>Hello my friend. Thank you for the plugin. The design of the “Refund Request Form” page created by the plugin is poor and not customizable. How can I achieve this? Or is there a shortcode I can use?
]]>Hi!
We get a constant errors with this plugin on our website. We suspect they could be taking down our server.
A list of errors:
[Mon Dec 18 11:56:51.466119 2023] [proxy_fcgi:error] [pid 2134:tid 140106018989824] [client 2.154.185.236:0] AH01071: Got error ‘PHP message: PHP Warning: number_format() expects parameter 1 to be float, string given in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php on line 855’, referer: https://es-go.kelkoogroup.net/
[Mon Dec 18 11:56:56.501096 2023] [proxy_fcgi:error] [pid 2132:tid 140106178451200] [client 83.61.243.47:0] AH01071: Got error ‘PHP message: PHP Warning: number_format() expects parameter 1 to be float, string given in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php on line 855’, referer: https://www.accelmovil.es/?s=Ps4
[Mon Dec 18 11:57:03.317916 2023] [proxy_fcgi:error] [pid 2132:tid 140106253985536] [client 66.249.70.65:0] AH01071: Got error ‘PHP message: PHP Warning: number_format() expects parameter 1 to be float, string given in /home/accel/web/accelmovil.es/public_html/wp-content/pl
[Mon Dec 18 11:42:00.365525 2023] [proxy_fcgi:error] [pid 2132:tid 140106228807424] [client 92.177.16.80:0] AH01071: Got error ‘PHP message: status was called incorrectly. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::do_wc_ajax, do_action(‘wc_ajax_checkout’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Order->needs_payment, apply_filters(‘woocommerce_valid_order_statuses_for_payment’), WP_Hook->apply_filters, Wf_Woocommerce_Packing_List_Admin->wf_allow_payment_for_order_status, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong. This message was added in version 3.0.’, referer: https://www.accelmovil.es/finalizar-compra/
[Mon Dec 18 11:42:44.137230 2023] [proxy_fcgi:error] [pid 2137:tid 140106161665792] [client 83.61.243.47:0] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_billing_first_name() on null in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/floa-pay/includes/class-floa-wc-customer.php:95\nStack trace:\n#0 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/floa-pay/floa-pay.php(63): Floa_WC_Customer->get_billing_address()\n#1 /home/accel/web/accelmovil.es/public_html/wp-includes/class-wp-hook.php(324): floa_filter_gateways()\n#2 /home/accel/web/accelmovil.es/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()\n#3 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(163): apply_filters()\n#4 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Payments.php(93): WC_Payment_Gateways->get_available_payment_gateways()\n#5 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Paym��’, referer: https://www.accelmovil.es/wp-admin/post.php?post=200203&action=edit
[Mon Dec 18 11:43:13.946988 2023] [proxy_fcgi:error] [pid 2132:tid 140106044266240] [client 95.18.117.246:0] AH01071: Got error ‘PHP message: status was called incorrectly. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::do_wc_ajax, do_action(‘wc_ajax_checkout’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Order->needs_payment, apply_filters(‘woocommerce_valid_order_statuses_for_payment’), WP_Hook->apply_filters, Wf_Woocommerce_Packing_List_Admin->wf_allow_payment_for_order_status, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong. This message was added in version 3.0.PHP message: status was called incorrectly. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::do_wc_ajax, do_action(‘wc_ajax_checkout’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WC_Gateway_BACS->process_payment, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, apply_filters(‘woocommerce_valid_order_statuses_for_payment’), WP_Hook->apply_filters, Wf_Woocommerce_Packing_List_Admin->wf_allow_payment_for_order_status, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong. This message was added in version 3.0.’, referer: https://www.accelmovil.es/finalizar-compra/
[Mon Dec 18 11:44:24.798767 2023] [proxy_fcgi:error] [pid 2136:tid 140106035775232] [client 66.249.76.129:0] AH01071: Got error ‘PHP message: PHP Warning: number_format() expects parameter 1 to be float, string given in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php on line 855’
[Mon Dec 18 11:44:34.848879 2023] [proxy_fcgi:error] [pid 2132:tid 140106262378240] [client 83.61.243.47:0] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_billing_first_name() on null in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/floa-pay/includes/class-floa-wc-customer.php:95\nStack trace:\n#0 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/floa-pay/floa-pay.php(63): Floa_WC_Customer->get_billing_address()\n#1 /home/accel/web/accelmovil.es/public_html/wp-includes/class-wp-hook.php(324): floa_filter_gateways()\n#2 /home/accel/web/accelmovil.es/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()\n#3 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(163): apply_filters()\n#4 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Payments.php(93): WC_Payment_Gateways->get_available_payment_gateways()\n#5 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Paym��’, referer: https://www.accelmovil.es/wp-admin/post.php?post=200203&action=edit
[Mon Dec 18 11:44:47.288873 2023] [proxy_fcgi:error] [pid 2136:tid 140106153273088] [client 66.249.70.66:0] AH01071: Got error ‘PHP message: PHP Warning: number_format() expects parameter 1 to be float, string given in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php on line 855’
[Mon Dec 18 11:45:41.304971 2023] [proxy_fcgi:error] [pid 2133:tid 140106245592832] [client 66.249.76.130:0] AH01071: Got error ‘PHP message: PHP Warning: number_format() expects parameter 1 to be float, string given in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php on line 855’
[Mon Dec 18 11:46:09.163047 2023] [proxy_fcgi:error] [pid 2134:tid 140106027382528] [client 66.249.70.65:0] AH01071: Got error ‘PHP message: PHP Warning: number_format() expects parameter 1 to be float, string given in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php on line 855’
[Mon Dec 18 11:46:10.809999 2023] [proxy_fcgi:error] [pid 2134:tid 140106360633088] [client 83.61.243.47:0] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_billing_first_name() on null in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/floa-pay/includes/class-floa-wc-customer.php:95\nStack trace:\n#0 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/floa-pay/floa-pay.php(63): Floa_WC_Customer->get_billing_address()\n#1 /home/accel/web/accelmovil.es/public_html/wp-includes/class-wp-hook.php(324): floa_filter_gateways()\n#2 /home/accel/web/accelmovil.es/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()\n#3 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(163): apply_filters()\n#4 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Payments.php(93): WC_Payment_Gateways->get_available_payment_gateways()\n#5 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Paym��’, referer: https://www.accelmovil.es/wp-admin/post.php?post=130093&action=edit
[Mon Dec 18 11:46:44.763601 2023] [proxy_fcgi:error] [pid 2136:tid 140106212022016] [client 66.249.70.65:0] AH01071: Got error ‘PHP message: PHP Warning: number_format() expects parameter 1 to be float, string given in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php on line 855’
[Mon Dec 18 11:46:46.174273 2023] [proxy_fcgi:error] [pid 2136:tid 140106018989824] [client 83.61.243.47:0] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_billing_first_name() on null in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/floa-pay/includes/class-floa-wc-customer.php:95\nStack trace:\n#0 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/floa-pay/floa-pay.php(63): Floa_WC_Customer->get_billing_address()\n#1 /home/accel/web/accelmovil.es/public_html/wp-includes/class-wp-hook.php(324): floa_filter_gateways()\n#2 /home/accel/web/accelmovil.es/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()\n#3 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(163): apply_filters()\n#4 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Payments.php(93): WC_Payment_Gateways->get_available_payment_gateways()\n#5 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Paym��’, referer: https://www.accelmovil.es/wp-admin/post.php?post=130093&action=edit
[Tue Dec 19 03:07:02.031945 2023] [proxy_fcgi:error] [pid 2132:tid 140106352240384] [client 157.55.39.55:0] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get() on null in /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php:554\nStack trace:\n#0 /home/accel/web/accelmovil.es/public_html/wp-includes/class-wp-hook.php(324): Rma_Return_Refund_Exchange_For_Woocommerce_Pro_Common->wps_rma_add_exchange_products()\n#1 /home/accel/web/accelmovil.es/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()\n#2 /home/accel/web/accelmovil.es/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()\n#3 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/templates/content-product.php(65): do_action()\n#4 /home/accel/web/accelmovil.es/public_html/wp-includes/template.php(792): require(‘/home/accel/web��’)\n#5 /home/accel/web/accelmovil.es/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(284): load_template()��’
]]>I am using RAE(refund and exchange) with RMA plugin for the refund emails.
This is how I discovered the problem. First the clients add a product to cart, goes to cart page, validate the items and the order. In the admin side, the order status is “payment pending”, I just change the order status from “payment pending” to “complete” for testing. After which, the client requests a refund by selecting the order in his/her order page, fill up the form in refund and exchange page.
- Select the product to refund/ select all product
- reason of the refund
- message, then submit
After this process, the client should receive an email about the details of the request refund but woocommerce RAE(refund and exchange) plugin is sending an empty refund email to the client/users. No subject, no content.
Additional problem is that the mail configuration(Woocommerce->RAE Setting->Mail Configuration) redirects to 404 page in client page and not in admin panel page.
]]>I cannot see an option to select which products from an order to refund – I do not want every refund to be the whole order but allow the customer to select which items they want to refund from their order.
]]>Customers are complaining that your plugin causes a critical error.
https://www.awesomescreenshot.com/image/43308766?key=0d4871821e3cd8e96a5401d8ece80d48
]]>Hello,
When is the new version available for use hpos from woocommerce
Thanks
]]>Can remove this support ticket. Inadvertently placed under the wrong WP Swings plugin.
Shop Manager is an official WooCommerce User Role. Shop Managers are responsible for handling refunds and order processing. Here’s the official language from WooCommerce:
https://woocommerce.com/document/roles-capabilities/
Shop Manager is a role you can give someone to manage the shop without making them an Admin. They have all the rights a customer has, and are granted the main capabilities:
manage_woocommerce: Gives shop managers the option to manage all settings within WooCommerce, and create/edit products.view_woocommerce_reports: Gives them access to all WooCommerce reports.
The?Shop Manager role?has all the?capabilities listed at our?WooCommerce GitHub repo. They also have general WordPress editor capabilities.
Your Wallet and also RMA plugins should be adjusted to allow any Shop Manager user or users who have privileges to manage_woocommerce to be able to initiate refunds and manage transactions. When a Shop Manager cannot manage Wallet transactions, they can’t do their job.
As it is, one can only use the User Role Editor to allow Shop Manager to manage ALL options in WordPress which is definitely too much.
Any WooCommerce plugin related to customer transaction information should include Shop Manager role.
Hello,
I am currently using RMA plugin for my site. When any exchange is approved from admin, the new order generated has order status as Exchange Approved. Is there a way whereby the order status can be changed to Processing automatically after exchange is approved from admin
Hello, can you confirm this plugin is compatible with HPOS? I want to buy premium but need to be sure that everything will be working well with HPOS enabled.
]]>Error:
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
I am only getting this error on the Refund Request Form Page and all other pages of the website are working fine.
Also tried multiple themes , sitll its showing error
Specification: Current Theme : Astra , Serever Config : 1 core cpu, 1024 Mb Ram
]]>Hello – we would love to use this plugin however received this warning when uploading.
Warning: require_once(/home/963336.cloudwaysapps.com/ycramzjvyg/public_html/wp-content/plugins/woo-refund-and-exchange-lite/admin/partials/pro_setting_templates/admin_setting/class-wps-rma-policies-settings.php): failed to open stream: No such file or directory in /home/963336.cloudwaysapps.com/ycramzjvyg/public_html/wp-content/plugins/woo-refund-and-exchange-lite/admin/class-woo-refund-and-exchange-lite-admin.php on line 58
Fatal error: require_once(): Failed opening required ‘/home/963336.cloudwaysapps.com/ycramzjvyg/public_html/wp-content/plugins/woo-refund-and-exchange-lite/admin/partials/pro_setting_templates/admin_setting/class-wps-rma-policies-settings.php’ (include_path=’.:/usr/share/php:/home/963336.cloudwaysapps.com/ycramzjvyg/public_html/wp-content/plugins/myworks-quickbooks-desktop-sync/includes/lib/qbo-lib’) in /home/963336.cloudwaysapps.com/ycramzjvyg/public_html/wp-content/plugins/woo-refund-and-exchange-lite/admin/class-woo-refund-and-exchange-lite-admin.php on line 58
]]>Hi, reading the error_log i found this:
thrown in /home/missbaby/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php on line 754
[31-May-2023 08:02:57 UTC] PHP Fatal error: Uncaught TypeError: number_format(): Argument #1 ($num) must be of type float, string given in /home/missbaby/public_html/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php:754any idea how to solve?
Thank you in advance
]]>hey I’m raj
attachment files are not showing in my customer refund request i try to open but i redirecting to other page that showing ( Opps! The page you are looking for is missing for some reasons. Please come back to homepage ) so what can i do to solve this I hope someone help me
plugin using ( Return Refund and Exchange For WooCommerce )
]]>Dear all ,
The Website uses two WP swings plugins, the RMA and subscribtion . Hosting cant figure our from which plugin is the below error message is triggered please suggest how to work on the below error shown in tools >> website health >>The scheduled event, wpswings_tracker_send_event, failed to run.?Your site is still working, but this may indicate that post scheduling or automated updates are not working as intended.
https://www.ads-software.com/support/topic/website-health-2/ . please help me resolve the issue.
Thanks
]]>The moment I install the plugin, all texts on my WordPress plugin list gets bold. Why the heck it is doing so? This is something I have never experienced with any plugin till date.
Please look into it and let me know why is behaving weird. Thanks
]]>Big fan of the plugin and has really been helping with a lot of crucial stuff.
However, now the plugin is making the site vulnerable to cross site scripting which allows a malicious actor to inject malicious scripts, such as redirects, advertisements, and other HTML payloads into your website which will be executed when guests visit your site.
Request you to address/justify the same at the earliest.
]]>From an email correspondence from support
Hello,
I have checked the video and currently its nit possible to tarslate the add more string but we will suerly check this in iur future update.
Regards,
On Mon, Feb 6, 2023 at 1:59 PM, <admin@**********.dk> wrote:
<video controls=”controls” width=”300″ height=”150″></video>If this don’t work, find the video at youtube here: https://youtu.be/G6mO6JZiB9I
Priyanshi Mandal from wpswings.com skrev den 06.02.2023 08:53:
Hello,
Greetings from Wpswings!
As per your mentioned query please create a short video of the issue so that we can help you in a much better way.
Regards,
Priyanshi Mandal Technical Associate WP Swings +91 7376793083 | +1(503) 894-5233 [email protected] https://wpswings.com
On Mon, Feb 6, 2023 at 1:06 PM, <admin@**********.dk> wrote:
Hello. Had a chat with Ishant last Saturday night, and with Mayank today about the RMA Return Refund and Exchange plugin for WooCommerce. It does not work when it is translated into Danish. If I set my language to English, the items disappear as they should according to the policies, but if I change to Danish again, they reappear with the same policies. Running the latest version of wordpress and plugin.
Mayank asked me to send this mail.
Hi,
is it possible to exchange a product all free before customer send product back to us. and the system still generate are courier voucher that we print for sending and tracking?