Swish (a11n)

Hi @aurefau, I can see that this site is definitely commercial. There is a link to your buymeacoffee[dot]com link, and you link to your shop on gumroad[dot]com. Since both of these actions are ways to make money, they make your site commercial by nature.

@tzarob I would recommend reviewing our developer documentation. Beyond this, we are not able to provide any additional support for this issue.

Please see our scope of support for additional context.

Thanks for letting us know, @colarine! If something related to Jetpack does come up, please open a new thread and we can take a look.

@smaentz your site was mistakenly classified as commercial. I have resolved this issue on my end, and you should now be able to proceed with getting the non-commercial license here: https://wordpress.com/stats/purchase

Hey @carnetdunstratege, I can confirm on my end that this was a classification error. I have made an adjustment on my end, and you should now be able to proceed with getting the non-commercial license here: https://wordpress.com/stats/purchase

@qandm we’d like to run some more tests with you on your site to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

@charlievaughan Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

@nikob377 Could you please start your own thread, as per the Forum Welcome?
https://www.ads-software.com/support/plugin/jetpack#new-post

Thank you!

Hey @gudmundurj,

It looks like the site was disconnected from Jetpack for most of October, November, and December 2023. If those are the three months when stats are missing, it’s not possible to get them back.

Jetpack Stats relies on Jetpack’s connection working properly to populate the stats data. Since there was no connection, no site traffic data was collected during that time frame.

Hey @cyrusmz,

At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

Hi @dcwgroupllc,

I was able to figure out what’s going on here. Somehow, your site theme is excluding a Jetpack CSS stylesheet. It appears on the blog post page, but it is excluded on the main posts page.

The CSS stylesheet missing is this one:

<link rel="stylesheet" id="social-logos-css"  type="text/css" media="all">

It looks like even though you have them turned off for this page, your theme is somehow still adding in the social icons, but not including the Jetpack stylesheet necessary to run them.

I would recommend contacting your theme support for assistance in determining why these are still showing for your theme on this page even though you have turned them off.

Hey @apcimino2,

I went to take a look at your site, and a completely blank page loads. Before we can troubleshoot this further, we’re going to need to get a site loading. I would recommend starting here: https://www.ads-software.com/documentation/article/common-wordpress-errors/#the-white-screen-of-death

Hey @beitsiach,

Let’s get back to your original issue:

It appears that the 2 subscription widgets on the blog has stopped working.

When I try to subscribe, and insert an email address, nothing happens and the URL shows /# at the end. No welcome email appears.

I cannot find any setting for subscription or the email that is sent to the subscribers: which name they see, email, which page appears after subscription. There is only the text in the widget – which does not appear.

I just tested both subscription widgets – the one in the sidebar, and the one in the footer and both successfully returned the success message and the confirmation email. I am also seeing on my end several pending subscriptions from users.

Could you try the subscription process from a different browser than what you use normally? If you are unsuccessful in a different browser, I’d like to run some more tests with you on your site to try to figure out what’s happening.?

If you’re unsuccessful, could you contact us via this contact form and mention this thread?

Hey @tneveu,

Could you please start your own thread, as per the Forum Welcome?
https://www.ads-software.com/support/plugin/Jetpack#new-post

Thank you!

Hey @unwantedlife,

Could you send us a screenshot of the comment box issues that you’re seeing? You can create screenshots using something like Snipboard:?https://snipboard.io/?or Imgur:?https://imgur.com?and post the link in a reply here.

I did notice that the anti-spam plugin that you’re using on your site hasn’t been tested with WordPress since v. 5.5.13. Unsupported plugins can cause unexpected behavior with Jetpack’s comments feature. You may want to try disabling this plugin to see if this resolves the issue.