Pascal Birchler

Hi there,

Please share the link to your affected story so that we can assist you.

Usually this type of issue is coming from a plugin like Ezoic or WP-Rocket, so try temporarily deactivating those to see if it makes a difference.

Could you share the URL to your site where you’re embedding the stories? Then I might be able to help more. Otherwise I’d recommend asking your web developer / site admin.

Hi there,

width and height are not valid attributes for the web_stories shortcode. You can see a list of supported attributes at https://wp.stories.google/docs/best-practices/#Embeds

You can change the height of carousel using CSS, and then the poster height will automatically adapt.

Still getting this error

What error, what are the steps to reproduce it? Could you please share a screenshot or at least the error message?

No actually , in a front view they dont want thunmail title, should be h2 and previoulsy it was just div

<div class=”story-content-overlay__title”>

Actually, it looks like in our plugin it is always a div! See https://github.com/GoogleForCreators/web-stories-wp/blob/c59bd62e1a7a98c0bf8001b968d51a9083c610aa/includes/Renderer/Stories/Renderer.php#L748-L750

You have some custom JavaScript on your site that is turning the divs into h2s.

<script data-type="vc_custom-js-" header>document.addEventListener("DOMContentLoaded", function() {
    var titleElement = document.querySelector('.story-content-overlay__title');
    if (titleElement) {
        var h2Element = document.createElement('h2');
        h2Element.innerHTML = titleElement.innerHTML;
        titleElement.parentNode.replaceChild(h2Element, titleElement);
    }
});</script>

So this is coming from you, not the Web Stories plugin. You need to fix this on your site.

@asmita2410 Please continue the discussion at https://www.ads-software.com/support/topic/trying-to-remove-h2-tag/

Why two stories? There are like 20 stories on that page, and all of them have an <h2> tag for the title. There’s nothing wrong with that though, it doesn’t matter for search engines. Also note the heading tag for the stories grid can’t be changed or removed anyway.

@asmita2410 Please open a new support topic for your inquiry instead of replying to an old thread that’s already resolved and possibly unrelated to your issue.

In that case a few follow-up suggestions (for your staging/development site):

• Try passing it through json_decode as well to see if PHP can parse it.
• Temporarily disable all other plugins while doing further testing
• Make some temporary modifications to https://github.com/GoogleForCreators/web-stories-wp/blob/ecb5070157c9eb726c7301fbfe497f0391a5aeb4/includes/REST_API/Stories_Base_Controller.php#L137-L140 to add some logging/debugging statements, to see if $post->post_content_filtered is not empty and to see if $data['story_data'] is not empty either.

As I said before, there isn’t much we can help from the outside. So if nothing else works, I recommend restoring a backup from an previous date where everything was still working, and continue from there.

It doesn’t help if you share screenshots and URLs from two different websites.

I will now assume you are referring to https://blog.webnexs.com/web-stories/what-is-iptv-its-benefits/ as a broken story. So let’s talk about that one.

In the REST API you can find the story at https://blog.webnexs.com/wp-json/web-stories/v1/web-story/13602. You can see that the story_data field, which corresponds to post_content_filtered, is empty.

That usually means the contents of post_content_filtered is not valid JSON. You can for example check this by copying the contents of post_content_filtered and putting it into some online JSON validator or so.

For context, here’s where the Web Stories plugin is reading and parsing that database field:

https://github.com/GoogleForCreators/web-stories-wp/blob/ecb5070157c9eb726c7301fbfe497f0391a5aeb4/includes/REST_API/Stories_Base_Controller.php#L138C26-L138C75

json_decode() fails if it’s invalid JSON, thus the data is absent from the REST API.

You will need to look into & fix this on your end.

Please check our pinned post about assistance with traffic issues.

Mentioned ID is not there in wp_posts table

That’s impossible. https://stagingblog.webnexs.com/wp-json/web-stories/v1/web-story/41351 works, so it means you must have a post with this ID in your database. Are you checking the right database (the one from your staging site)?

I have created web stories and tested them with all the plugins enabled, just as before. I didn’t deactivate any of the plugins.

That’s confusing, as earlier you said you deactivated other plugins. Maybe you did do some content export & import at some point?

Anyhow, your 3 newest stories look complete, but the older ones have missing data. That explains why you can edit the newer ones. The older ones you will need to restore from a backup.

I didn’t see any data in this column for either the newly created web stories or the old ones.

Are you 100% sure post_content_filtered is empty for ID 41351?

It works for the newly created web stories, but not for the old web stories. Please refer the screenshot.?

Yes that is expected. If the data is gone, it‘s gone.

You now know it‘s working for new stories, which means previously you had some conflicting plugins. So you will need to figure out which one it was so they can fix it.

Slides appear correctly in the frontend preview, but they are not showing up in the editor only.

That is expected if post_content_filtered is empty.

The generated HTML markup is in post_content.

Also, I’ve noticed that when creating new Web Stories, the post_content_filtered column is not getting updated, yet these new stories remain editable in the editor. Could you help me understand why this might be occurring?

If the column is empty you can still open the story in the editor, but the canvas would be empty.

If you share your website URL I could help look from the outside.