swoods93631

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  • I noticed this last night as well. This is a fairly new store so I haven’t seen if square processing is actually working. I can only hope when someone goes to buy that it functions. It appears to be, and with no way to test the connection or if it’s functional (without making a purchase) I guess we wait and see? Can we at least get answer from someone about the ominous message. This is quite annoying and time wasting, possible income loss.

    Edit: This is the response I just got from Woo support

    Hi, thanks for reaching out. You are right, testing with a purchase and checking the logs is the way you would test to see that it’s working. Unfortunately the current version of Square has a few bugs and we are suggesting that you roll back to the previous version of Square.

    Practically speaking, we recommend the following:
    1. Making a full backup of your website (files & database)
    2. Downloading Square for WooCommerce 1.0.38 from your WooCommerce dashboard at https://woocommerce.com/my-account/downloads/ or directly at https://www.ads-software.com/plugins/woocommerce-square/
    3. Logging into your site and navigating to Plugins > All plugins
    4. Disabling and deleting Square for WooCommerce 2.0.1
    5. Reinstalling Square for WooCommerce 1.0.38 and activating it

    • This reply was modified 5 years, 6 months ago by swoods93631. Reason: added info
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