swte

Actually you subscribed when you used Swift Performance Lite on your sites. Ofc there is an unsubscribe option (we already unsubscribed you)

Have a great day!

Okay, I just pasted it: https://pastebin.com/GEHBwznV

There are no fatal errors in log

Thanks!

Can I share them privately? This data is not really for public

• This reply was modified 1 year, 10 months ago by swte.
• This reply was modified 1 year, 10 months ago by swte.

Actually we sent the reminder e-mail 10 days before the renewal:
https://www.evernote.com/l/Aa43ptyHjGtJgJ5gprK71m5LI7ZULvThx1Y

it is also pretty clear that is a recurring payment:
https://www.evernote.com/l/Aa6Q-iEdlcZOpKIa_snfjBnCyIaFf0bqCGo

and you also accepted the terms and conditions:
https://www.evernote.com/l/Aa5Lldv8a_FFxr8VlEZQqlKEqij2lcN_nMU

Why did you accept the terms, if you don’t agree with them?

• This reply was modified 3 years ago by swte.

But one question. Did you read the terms when you subscribed? If no, why did you checked the checkbox that you did? If yes, it is clearly stated that renewals are not refundable: https://www.evernote.com/l/Aa4ECw5_7DtI3KY-f8AGBJCOfWQdXo6XP3U

Also on the checkout page you can see that is a yearly subscription with automated payments.

Also we sent the reminder mail. We didn’t track the opens, because we avoid every unnecessary trackings. You are a responsible adult, who can read and can enter to a contract. Therefore we assumed that you really read the terms and really agreed with them.

It is very easy to fix. Probably you enabled Autopurge for Varnish but there is no Varnish on the server or it is not configured properly.

Just open Settings > Caching and disable Autopurge for Varnish (or add the right custom host if it is necessary).

When you subscribed you said you have read and accepted the terms and conditions. After when you change your mind you say it is not fair that we follow the terms what we agreed before.

We sent the reminder e-mail, as we said before, we also checked the logs, and the mail didn’t bounce. We are using Amazon SES for the best deliverability. If your e-mail provider is not reliable is not our fault.

Also, I’m not 100% sure you’re telling the truth, because oddly enough, that other customers (including the test accounts we use) got the reminder, but you didn’t.

You also try to fraud and requested refund via PayPal, where you said we charged you for a subscription what you cancelled previously, which is not true.

Hi,

Regarding the category issue please check the PHP error log.

Regarding the CSS issue here is a video how can you find and fix CSS issues: https://www.youtube.com/watch?v=q5VftNhy89Y

Hi,

Probably the filter being apply too late. Please try to add it as an MU plugin.

You can simply exclude them in the settings: Optimization > Scripts > Exclude Scripts and Exclude Inline Scripts

Alternatively you can move them to the footer with Footer Scripts and Footer Inline Scripts options.

If you enabled WebP images in settings but still can’t see WebP version of the images in the source, please go to Image Optimizer and check that WebP has been generated for all images. If not, please enable Generate WebP in Swift Performance Settings ? Images, and click to Optimize Images (All) in Image Optimizer.

If you set Serve WebP to <picture> mode, then you need to clear all cache after the WebP version has been generated for all images.

If you set Serve WebP to Rewrites then images will be served from the same URL (so you won’t see any change in the source), but the server will serve WebP version if the browser is compatible with WebP.

If you set Serve WebP to Rewrites please be sure that rewrite rules has been added to .htaccess. On Nginx server you need to add rules manually to Nginx config.

Hi,

Probably there is a javascript issue. Here is a short video about how can you find and fix js issues easily: https://www.youtube.com/watch?v=DfzgLIAkIbQ

Please exclude onesignal from merging scripts, also it is recommended to use smart delivery regarding the ads.

If the 1000 credits finished, until the next months API features won’t be available, but everything else will work (it won’t break the site, but if the cache has been regenerated without API your site can be slower).

Please try to enable load full CSS on scroll feature.

It seems there is an other cache layer (I can see x-proxy-cache header in the response). Please configure it properly, however if you are using Cloudflare you can simply disable other cache layers and use Proxy caching with Swift: https://docs.swiftperformance.io/knowledgebase/proxy-caching/