Sygnoos

Hello @robhappyhorizon,

Here is the download link of the mentioned file https://we.tl/t-I42GxAMLQF

We are planning to have an update next week.

Hello @mattmarais,

You can follow this article to embed the YouTube video.
https://www.ads-software.com/support/article/embeds/#usage

Hope that helps.

Dear @communityfoodshare,
You are facing a different problem.
We were able to identify the cause and the fix will be included in our upcoming update (probably next week).

Thank you for your cooperation.

Hello @robthomas,
We are sorry your issue is not resolved with the recent update.
Could you please try to do the following:
1. Edit your popup
2. Inside the ‘Custom CSS or JS’ -> CSS metabox insert the following code:
<style>.sgpb-popup-close-button-1:hover, .sgpb-popup-close-button-1:focus, .sgpb-popup-close-button-1:active{z-index:9999999999999 !important;}</style>

Like this https://prnt.sc/uuwl2i

Please let us know if that solves the issue.

Hello @tarunmadhok,
Could you please try to insert the iframe URL without www like this: https://ppslasers.com/medi-inject

Hello @gilliancheah,
Seems you have wrapped an image with a link and that’s why our suggested method doesn’t work for you. https://prnt.sc/upyhn1
So, please just remove the link from the image and everything should work as expected.
Also, don’t forget to add http(s) in front of redirection URL.
Like this https://www.finaqe.com/contact-us-slowdown

Hello @sopmo925 ,
We have in our plans to add an option to Enable/Disable the counter but it’s still in our backlog and I hope we will deliver it at the end of October.
Meanwhile could you please try to comment out the 2 lines (64, 67) inside the ‘popup-builder/wp-content/plugins/popup-builder-plugin/com/classes/Ajax.php’ file?
https://prnt.sc/uluzb1

Let me know if that helps.

Hello Gillian,
Could you please make sure you have the correct URL inside the ‘Popup Options’ -> ‘Action on popup content click’ -> ‘Redirect’?
https://prnt.sc/ultyae

Hey there,
Did you try to add the JS code inside the Custom JS or CSS -> JS -> ‘#3 Add the code you want to run after the popup opens’
https://prnt.sc/ultt12

Hope this will help.

Hey @wfarrer,
Please try to deactivate the plugin via FTP and then please try to re-activate it again. We are looking into this but seems it is specefic case.

Hello @jbsurv,
Could you please contact us via our website’s live chat so we can assist you directly?

I’m really sorry but we should respect the Forum Guidelines and transfer this thread to our internal support portal as this is a discussion of commerial product.

Thank you!

• This reply was modified 4 years, 6 months ago by Sygnoos.

Hello @manu9912,
Thank you for reporting the issue.

May I ask you to try to update the plugin to the latest version 3.68.5.1 (we have published it a few minutes ago)?

Please let us know if it fixed the problem.

Thanks!

Hello @doffine,
And thank you very much for reporting the issue.

We have updated the plugin to version 3.68.5.1 a few minutes ago and the issue should be solved.

Please try to update the latest version and check if the problem fixed.

Thanks again for your input, we really appreciate it.

Hello @amanzidigital ,
Could you please try to update the plugin to the last version (we have updated it a few minutes ago) v3.68.5.1.

Please let us know about the progress.

Thanks!

Hello @aapc,
Thank you very much for reporting the issue.
We have updated the plugin to version 3.68.5.1 and the issue should be resolved.
Could you please try to update the plugin?

Thank you for your input!