Sygnoos

Dear user,
Thank you for contacting us.

Could you please provide any temporary WordPress credentials to [email protected] so one of our developers can check your issue?
We can also setup a TeamViewer meeting if so is desired.

Every server configuration is different, therefore sometimes strange things happen which bring to that 99% problem.

Regards,
Syngoos Team.

Dear user,

Please contact our support team at [email protected] and I’m sure that we can give you a trial PRO version so you can check all the features you want.

Regards,
Sygnoos Team

That’s great!
If you find our plugin helpful please leave a review, it’s very important for us!
Thank you,

Regards,
Sygnoos Team

At the end of this week! Please stay tuned and we will let you know!

Dear user,

Thank you for contacting us.

Please try to set the width of the popup in % and it must work.
If it doesn’t work or you don’t know how, please send us an e-mail to [email protected] and our support team will help you.

Regards,
Sygnoos Team

Dear user,

Thank you for contacting us.
This is an issue related to PHP versions lower than 5.3
This issue will be fixed in our next update.

Regards,
Sygnoos Team

Dear user,

We have fixed that issue in our latest update. Could you please update your plugin to the latest (2.0.1) version?
Please let me know if it worked.

Regards,
Sygnoos Team

Dear user,
Thank you for your feedback.
You see this notices, but not errors because you have enabled WP_DEBUG.
We are already working to fix this issues. And soon we will update the plugin.

Thank you very much for cooperation.

Regards,
Sygnoos Team.

Dear user,
Thank you for contacting us.

Could you please provide any temporary WordPress credentials to [email protected] so one of our developers can check your issue?
We can also setup a TeamViewer meeting if so is desired.

Every server configuration is different, therefore sometimes strange things happen which bring to that 99% problem.

Regards,
Syngoos Team.

Hi kdebruhl,
Thank you for contacting us.
We already implemented that feature in our upcoming update which will be very soon.
It will be a PRO feature. If you are a PRO user please send us ([email protected]) your purchase details and we will notify you about a new version.

Regards,
Sygnoos Team.

HI kdebruhl,
Thank you for contacting us.

Are you sure that you selected a popup for a specific page?

For that you should go to the page that you would like to attach a popup and at the bottom of the page you will see the select box with all of your popups.

Just select your preferred one and save the page.

Best regards,
Sygnoos Team.

Dear user,
Thank you for contacting us.

There are javascript errors on your site (not from our plugin). Please contact us at [email protected] and we will send you a patch that is compatible with your site.

Regards,
Sygnoos Team.

Dear user,

Our plugin works with that library, which is almost always installed in all hostings which support WordPress, because WordPress itself uses that library for Zip compression. Anyway, we have refunded you and we are very sorry to see you go.

Regards,
Sygnoos Team

Dear user,
Could you please send us TeamViewer credentials so we can can check it right away with you, or any WordPress temporary user credentials.

Thanks for cooperation.

Dear user,
According to your site’s resources we weren’t able to find our scripts, that means that there is no popup attached to the page or there is an unknown issue.
Could you please tell us the steps for reproducing the problem?