Sygnoos

Dear user,
Sorry for delay.
What I can see from your that your hosting does not enabled ZipArchive library.
Please contact to your hosting provider and ask to enable ZipArchive don’t worry this is common issue and easy to fix.

Regards,
Sygnoos Team.

Dear @inmusi,
Please try to create a backup and then repeat the steps as mentioned above.
This time you should see the log.

Thanks.

Dear user,
Could you please send us the logs that are generated inside our plugin, for that please follow the steps bellow:

• Navigate to “Settings” section (1)
• Select “Log” tab (2)
• Press “Refresh” button to reload the shown logs (3)
• Copy and send it to us at [email protected].

We are looking forward to help you to fix your issue.
Thank you for cooperation and patience.

Regards,
Sygnoos Team.

Hi,
Could you please send us your logs at [email protected]. So our developers will be able to understand the issue occurred on your side.

We’re looking forward to hear from you!

Dear garikaib,
Could you please give us the logs that are generated inside our plugin, for that please the steps bellow:
Navigate to “Settings” section (1)
Select “Log” tab (2)
Press “Refresh” button to reload the shown logs (3)

Copy and send it to us at [email protected]

We are looking forward to help you to fix your issue.
Thank you for cooperation and patience.

Уважаемый Mario62rus,
Пожалуйста свяжитесь с нами и мы поможем вам решить проблему.
Так вы поможете нам усовершенствовать наш плагин и другим пользователем которые используют этот продукт.
Спасибо за понимания сотрудничество.
С уважением,
Sygnoos
[email protected]

Dear user,

We have already updated our plugin to work with Zip instead of Tar. So the ‘Phar’ module is no longer required. Please contact us so we can send you the latest version. Thank you,

Regards,
Sygnoos Team
[email protected]

Dear user,
Have you downloaded the latest version of the plugin?
Please contact with our support team so they can assist you directly. Don’t forget to send your log file for accelerating the process.

Best Regards,
Sygnoos Team
[email protected]

Dear p.fridrich1,
Thank you for your positive review.
We have already started working on Google Drive and Microsoft OneDrive integration. We will come up with updates soon. You will be notified about it.

Best Regards,
Sygnoos Team.

Dear user,
Please contact with our support team so they can assist you directly.
Answering your question, you can disable plugin whenever you want. This will not affect the work of your website.
However we hope that we can help you with your issue and improve our plugin.
We will be grateful for your cooperation and patience.

Best Regards,
Sygnoos Team
[email protected]

Thank you for cooperation.

Best Regards,
Sygnoos Team.

Hi,

Thank you for your review. We are very sorry to see that you had problems with the plug-in and in any case we are here to help you. Please contact our support team and we will do our best to help you out and make the plug-in work in your hosting, and maybe then you may change your review ??

Regards,
The Sygnoos Team

Dear user,
Thats really strange, because first you didn’t enable the extension and now you have it twice.
Can you please make sure if you haven’t included the extension twice inside the php.ini file (search for phar.so inside)?

Resolved.

Resolved.