Sygnoos

Hello @cgriffis,
Could you please check if you have any whitespace on line 2 just after the beginning or before the end of the PHP tag?

Also please try to update the plugin to the latest version 3.68.5

Please let us know about your progress.

Hello @thijmens,

Thank you very much for your notice.

The reason for the following code https://pastebin.com/M1jas5x5 is to prevent any malicious JS code which is not supposed to be inside the popup.
So, to cut it short, the code is written to avoid any unexpected JS functions inside the popup content.

Let us know if you have any additional questions.

Hello @justal ,

Could you please make sure you are using the last version of the Popup Builder plugin v3.68.4?

Hello @raulfridul,

Could you please make sure that the content inside the popup is not hardcoded to use HTTP?

Also if you have a cache plugin please try to clear the cache.

And in case the problem still remains, could you please give us the exact file name which is not loaded over HTTPS.

Thanks!

Hello @vlambert123 ,
Seems the buttons which trigger the popups are not identical, so we would suggest cloning the working button and make appropriate changes on the button which doesn’t open the popup.

Below you can find the evidence.
This button triggers the popup:
<a class=“et_pb_button et_pb_button_91 she-cb et_pb_bg_layout_dark” href=“” data-popup-id=“29979”>FULL PEDIGREE</a>

This button doesn’t:
<a class=“et_pb_button et_pb_button_4 blonde-h et_pb_bg_layout_dark” href=“”>FULL PEDIGREE</a>

Hey @rrstorer,

Thanks for getting in touch with us.

Seems you’re trying to build an Image popup so in this case we would suggest using the Image Popup type. This way the popup size will be calculated automatically according to your image.

On the other hand, could you set a fixed size like this for your image?
https://tinyurl.com/y6rn55jr

Dear @asalaun ,

Technically there is no way to use plugins functionality when it is disabled or removed from your WordPress website.
This is most probably cache issue and you see the cached version of your website when there was a popup.

1. Here is the FAQ from Autoptimize plugin’s page

“Clear cache” doesn’t seem to work?
When clicking the “Delete Cache” link in the Autoptimize dropdown in the admin toolbar, you might to get a “Your cache might not have been purged successfully”. In that case go to Autoptimizes setting page and click the “Save changes & clear cache”-button.

2. And this one for W3 Total Cache

Hello @anngel,
Inside the anchor tag, you have an attribute target="_blank" which tells the browser to open the URL inside the new tab and that’s why when someone clicks on the button it redirects to the new tab.
https://prnt.sc/u4zrh5

Hope that helps.

Hello @shannon19881 ,
Actually the popups are a different type of posts so I think it’s ok you see a new post.
Please make sure you are doing the following steps:
1. Make sure you have attached popup to any page/post where the popup should be shown
2. Please make sure you have selected at least one popup opening event

You can check the detailed article bellow:
https://help.popup-builder.com/en/article/create-your-1st-popup-1jtkbpg/

By the way, you can share your photos on videos in this forum too as long as you are using the free version of our plugin otherwise please contact us directly at via our website’s live chat.

Thanks!

Hey @activequilibreyv ,
You can try to do the following:
1. Edit the popup and scroll at the bottom
2. You will see the custom JS/CSS code editor
3. Select the JS tab and insert the following:

jQuery(document).on('submit', '.sib_signup_form', function(e) {
SGPBPopup.closePopupById(popupId);
});

Here is the screenshot as well https://prnt.sc/th48xy

So once the subscription form submitted the popup will be closed.

P.S. I’m sorry but seems the Sendinblue doesn’t provide us an event that will indicate the form has been successfully submitted or not so in this case the popup will be closed in any cases.

Hello @ pzmarketing,

Please follow the instructions below:

1) Make sure you have updated the plugin to the latest version 3.64.1.
2) Inside the popup settings from ‘Custom JS or CSS’ https://prnt.sc/rgcdqa please remove all unknown codes and save the popup.

Please let us know about your progress and sorry for any inconvenience.

Hi @kyodev ,

Please follow the instructions below:

1) Cou please make sure you have updated the plugin to the latest version 3.64.1.
2) Inside the popup settings from ‘Custom JS or CSS’ https://prnt.sc/rgcdqa please remove all unknown codes and save the popup.

We are sorry for any inconvenience.

Happy that worked for you.

Hello @stevekwok , and anyone who read this thread.

1) Cou please make sure you have updated the plugin to the latest version 3.64.1.
2) Inside the popup settings from ‘Custom JS or CSS’ https://prnt.sc/rgcdqa please remove all unknown codes and save the popup.

Please let us know about the progress.

We are very sorry for any inconvenience.

Hi @flotterotto,
We will try to reproduce the issue on our side and in case we are unable to see the problem we will let you know.

Thank you for cooperation!