Sygoos Support Team

Hi @elbomnetanel,

Thank you for choosing our plugin.
You can add the popup via CSS class by following the steps in this article:
https://help.popup-builder.com/en/article/open-on-click-on-hoveron-load-popup-via-css-class-uy3wjy/

Also, you can check this one connected with Elementor plugin:
https://help.popup-builder.com/en/article/how-to-open-a-popup-via-elementor-33w0ga/

Let us know in case of any questions.

Hi @manjuhari,

Thank you for contacting us.
I have checked the link and saw this popup:
https://prnt.sc/radj3b

Can you please tell me whether you are referring to that one?
Also, could you check with other browsers as well?

Hi @madi95,

We will need to discuss it outside of this forum. ??
You can contact us whenever you are ready.

Hi @madi95,

Thank you for using our plugin.
I am sorry, I cannot answer your question in this forum as the option that you are looking for is available in our PRO extensions. In this forum, we are only allowed to answer the questions that are connected with the free version of the plugin.

May I ask you to contact us either via live chat by pressing on the chat icon on https://popup-builder.com/ website or via email by sending a message to [email protected]?

We will be happy to assist you there and will wait for your message.
Thank you for understanding!

Hey @geocure123,

Unfortunately, according to WP forum terms, we are not allowed to answer the questions which are connected with pro features of the plugin.
I was the one you answered you via live chat, I believe you did not see my text messages.
I am sorry that your questions where not answered yet.

Please check the email of yours I have follow uped you there too.

Hi @joonas2701 !

I am so glad I could help.
Would you mind sharing your positive review of our plugin here?
https://www.ads-software.com/support/plugin/popup-builder/reviews/

Hey @geocure123,

As we resolved the issue via live chat I will sign this thread as a resolved one.

Hey @joonas2701,

Thank you for the detailed answer.
I have talked with my team and we came to the conclusion that the issue is definitely connected with the cache. I saw that you have a corresponding plugin, please try to delete the cache using that plugin.
This is the main reason why you don’t see a popup when logged in as the cache is not affecting the logged-in state.
Hence, the popup is seen on Incognito and in logged out state.

Please let me know once you clear content from the “wp fastest cache” plugin.
You can find it this directory: wp-content/cache/wpfc-minified
Also, please delete the popup by moving it to trash.

I will be here waiting for your answer.

Hey!

I was wondering whether you saw my last message.
Please let me know if there is anything we can help you with.

Best,
Popup Builder Team

• This reply was modified 5 years ago by Sygoos Support Team.

Hey!

I was wondering whether you saw my last message.
Please let me know in case of any further questions.

Best,
Popup Builder Team

Hey!

I was wondering whether you saw my last message.
Please let me know if the version helped to solve the case of yours.

Best,
Popup Builder Team

Hi @geocure123,

Thank you for choosing our plugin.
See, the popup showing limitation can be controlled in the popup settings.
I am referring to this part:

From there, you can set the number of times that you wish to show the popup to the visitor. After reaching the number, no matter what (clicking on the link) the popup won’t appear.

As for the next question, connected with sign up, I am sorry, the option is in our Pro features. I can’t give any details here in this forum, so please try contacting us either via live chat (by pressing on the chat icon) on https://popup-builder.com/ or via email (by sending a message) [email protected]

Let me know in case I missed any of the questions.

I am sorry for that @stevex64 . Can you please check for a blue bubble at the bottom of the screen? As for the mailing, I am sorry, can you please try with [email protected]?
I believe I missed hyphen there!

Great!

Thank you too for trying.
Would you mind taking a few seconds to share your positive review for us?
Your positive feedback is very important.

Here’s the link:
https://www.ads-software.com/support/plugin/popup-builder/reviews/

Thank you beforehand.

Hi @javierorta,

Thank you for trying.
We have fixed some issues in the version attached to this message.
Our developers had created a task to fix the issue in our upcoming updates.

Please follow these steps so that you won’t have the problem anymore:
1. Uncheck this option: https://prnt.sc/q9s73n
2. Delete the free plugin from WP account
3. Download the new plugin from here: https://we.tl/t-yVCl7vwYiz
4. And upload it to your WP account

I will be here waiting for your follow up.