tabbyai

Dear @sahithk

Thank you for your question. Our developer has provided the following instructions to adjust the position of the Tabby promo snippet on the single product page:

1. Current Placement:
   By default, the snippet is added in the file includes/class-wc-tabby-promo.php on line 6 using the action:
   add_action('woocommerce_before_add_to_cart_form', array( CLASS, 'product_promotion') );
   In WooCommerce templates (e.g., woocommerce/templates/single-product/add-to-cart/simple.php), this corresponds to the following hook:
   
   <?php do_action( 'woocommerce_before_add_to_cart_form' ); ?>
2. Removing the Snippet from the Current Position:
   To remove the snippet from this default position, add the following code to the functions.php file in your theme:
   add_action( 'plugins_loaded', 'move_tabby_product_promotion' ); function move_tabby_product_promotion() { if (class_exists('WC_Tabby_Promo')) { remove_action('woocommerce_before_add_to_cart_form', array( 'WC_Tabby_Promo', 'product_promotion') ); } }
   
3. Adding the Snippet to a Custom Position:
   To display the Tabby promo in a different position, use the following steps:
   Add this line to your desired template location:
   <?php do_action( 'tabby_product_promotion' ); ?>
   
   Then, in the functions.php file of your theme, add:
   add_action('tabby_product_promotion', array( 'WC_Tabby_Promo', 'product_promotion'));
   
   For example, your functions.php file would look like this:
   add_action( 'plugins_loaded', 'move_tabby_product_promotion' ); function move_tabby_product_promotion() { if (class_exists('WC_Tabby_Promo')) { remove_action('woocommerce_before_add_to_cart_form', array( 'WC_Tabby_Promo', 'product_promotion') ); add_action('tabby_product_promotion', array( 'WC_Tabby_Promo', 'product_promotion')); } }
   
   If you have any further questions kindly contact [email protected]

Dear partners,

Please note that we already released the version 5.0.15 which should contain the fix.

Kindly send your requests to?[email protected]?, our Integrations team will support you with you issue and will share with you the latest release candidate version which also contains the improvements.

Sorry for the inconveniences.

Dear @hyeonjulee,

Thanks for your question.

Kindly send your question to [email protected] and our team will investigate the compatibility of Tabby plugin with Divi theme.

Dear @shahzaib9

Thanks for bring this issue to our attention.

We are working to reduce the size of the log file. As a temporary solution you can just disable Debug mode in Tabby API settings tab.

We will release a version with the fix as soon as possible.

Dear partners,

Kindly send your requests to [email protected] , our Integrations team will support you with you issue.

Sorry for the inconveniences.

Dear @thrivenstore,

Your question doesn’t relate to Tabby plugin, it should be addressed to WordPress support.

In case if you have any issues or questions related to Tabby plugin kindly contact [email protected]?

Dear @alizaitoun1000,

I checked the integration on your website https://mybalsam.com/ and I can confirm that Tabby is working as expected without any issues.

However I can see that you use test keys. In case if you ready to go to production kindly contact [email protected]?for further steps.

Dear @hamasataccessoriesllc,

Kindly contact [email protected]? in case if you still face any issues with Tabby.

Dear @codeziweb,

Both the text and the moon icon have been already removed.

In case if you have any further questions please contact [email protected]?

Hi @sjbys,
The latest plugin version has a logo size fix for most themes. Please update the plugin and let us know if that helps.

However, due to the fact that Tabby plugin can’t control the specific theme usage, in some cases need to manually modify CSS file to have the following parameters:
max-width: 50px;
max-height: 30px;