Taha Amin

Hi @tdlanghe,

Good morning! I hope you’re having a great day.

I’m sorry to hear about the issue. I’d like to test it on my end, but I don’t have a VAT number starting with BE1. If possible, could you share it with us via email at [email protected]? I’ll check and consult our developer to see if there’s an issue with the VAT numbers start with BE1.

Thank you for your understanding.

Hi @pankitgajjar,

Good morning! I hope you’re having a great day.

I’m sorry to hear about the issue you’re facing, but the plugin seems to be working fine on my end, as shown in this video I just recorded for you. Could you please record a similar video demonstrating the issue you’re encountering and share the plugin version you’re using? As for the link you shared, it is blocked in my area.
“You are not allowed to visit this website”

I’ll do my best to assist you further.

Thanks for confirming! I’m happy to hear that the issue has been resolved.

I’ll go ahead and close the topic now if you’re no longer experiencing any issues. However, feel free to reach out anytime if you need further assistance.

Thanks!
Best regards,

Hi @phpone,

Thanks for contacting us. I’m sorry for the issue you’ve experienced with the plugin.

I’m here to assist you. I have escalated your issue to our development team for further investigation, and we will update you as soon as possible. Apologies for any inconvenience this may have caused, but rest assured, we are working on resolving the issue.

Thanks for your time and patience. Let me know if you need any assistance in the meantime!

Best regards,

Hi @chrishardie,

Thanks for reaching out! I hope you’re having a great day.

I am forwarding your request to our development team, and we will update you as soon as possible. Thank you for your time and understanding.

Let me know if you need any additional assistance!

Hi @elisirdargan,

Thanks for sharing the screenshot. I can now see the issue—you are using both the free and pro versions of the plugin, but with different versions. Since you are a pro user, there’s no need to keep the free version. Please deactivate it and update the pro version to the latest 3.6.7 (instead of 3.6.1).

As a pro user, we recommend reaching out via our email ticket system for direct support. However, since the issue is almost resolved, if you encounter any problems during the update, please consider reaching us via our support email: [email protected]. I’ll be happy to guide you through the update process if needed.

For reference, you can check WordPress’s guidelines on commercial plugin and theme support here:
https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

Let me know if you need any further assistance!

Hi @behroozjanfada,

I hope you’re doing well.

Thanks for bringing this to our attention! I’m forwarding your notice to the development team for review, and we will update you as soon as possible.

Thanks for your patience!

Hi @devdmnv,

I’m sorry to hear that. I have received your ticket via our support email, and we will continue communicating through email.

Regarding the issue, I have reported it to the development team, and they are currently investigating it. I will update you as soon as possible. Apologies for the delay, and thank you for your patience, the issue will be resolved soon.

Best regards,

Hello letone,

Thanks for sharing that. I can see the issue now. I am consulting the development team about this and will update you as soon as possible. Thanks for your patience.

Best regards,

Hi @devdmnv,

I believe the issue might be simple. Could you try replacing alg-wc-custom-email_11 with alg_wc_custom_11 and see if that resolves it?

If the issue persists, please consider reaching out via email.

Thanks!

Hi @letone,

Good morning, and thanks for reaching out! I hope you’re doing well. Apologies for the delayed response to your inquiry.

I’m not entirely sure I fully understand the issue you’re facing, and I’d like to replicate it on my end to guide you through the resolution process. However, I’m a bit confused by your description, could you clarify what you mean by:

“But when I add it to a page that is not a product?it allows to add more than 3, and in the cart page, it is working fine.”

To help us resolve this more efficiently, could you provide some screenshots or a recorded video demonstrating the issue? That would greatly speed up the troubleshooting process.

Additionally, could you let me know:

• What option you are using for the limit? (e.g., per category or another setting)
• Have you tried enabling “Validate on Add to Cart” in the General tab?
• Have you tested the options “Hide ‘Add to Cart’ button on Shop Page” and “Hide ‘Add to Cart’ button on Product Page”? These options allow you to display a customizable message to your customers instead of the button.

Please let me know if I’ve understood your issue correctly, and I’ll be happy to assist further!

Hi @devdmnv,

Thanks for reaching out! I hope you’re doing well. Apologies for the delayed response.

I’m sorry to hear about the issue you’re encountering, but I’ll be happy to assist you. As a Pro user, please consider reaching out to us via a support ticket at [email protected] so we can better handle the issue.

We’ll be waiting for your message there. Thanks for your understanding!

Hi there,

Thanks for reaching out, and apologies for the delayed response.

By default, the plugin ignores taxes in the profit calculation. However, if you’d like to include them, you can enable the “Taxes to Profit” option in the Orders tab. This setting allows order taxes, such as VAT, to be included in the profit calculation.

Additionally, please ensure that the “Get Price Method” option in the Products tab is set to “Includes Tax” for this setting to take full effect.

After making these changes, please recalculate the orders and, if necessary, clear the analytics cache by navigating to:
WooCommerce > Status > Tools > Clear Analytics Cache

It’s important to note that after adjusting these calculation settings, you may need to recalculate costs and profits from tools tab for existing orders to ensure historical data accurately reflects the updated calculations. If any misconfiguration was present, recalculating should resolve any discrepancies after updating the settings.

Let me know if you need any further assistance!

Hi @tonyrobins,

I hope you’re doing well.

This is a follow-up regarding the UK VAT validation issue. It has now been fixed by using VATSense services. To continue using VAT validation, you’ll need to obtain an API key from VATSense (free for up to 100 VAT checks per month).

Please make sure to update to the latest version 4.3.2, and you will find a new field for the VATSense.com API key in WPFactory > EU VAT > Validation. Once updated, enter your API key there.

Let me know if you need any further assistance!

Hi @robottoaster,

I hope you’re having a great day.

This is a follow-up email regarding the vulnerability issue you reported. We have released a new version (1.7.3) that addresses this issue. Please update to the latest version and let us know if everything is working as expected.

Thanks for your time and patience!

Best regards