Taha Amin

Hello @a4jpcom,

Good morning, and thank you for reaching out!

I’d like to confirm that the plugin is functioning properly and has been assisting thousands of users in managing their files during the upload process. If you’re encountering any issues related to this functionality, I’d be more than happy to assist you in resolving them.

To ensure everything is working as expected, I’ve enabled the plugin and uploaded files to test the process. It appears there are no issues, files were uploaded successfully and renamed automatically.

Could you please provide some details about the issue you’re facing? With more information, I can help you find a solution quickly and effectively. Looking forward to your response!

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi Mike,

We truly appreciate your feedback! Your suggestions were very insightful, and we’re glad to fulfill our customers’ needs.

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi rcwgsy,

Thanks for reaching out! While the primary function of the plugin is to export data and provide customizable options for exporting different fields, you can try importing the exported file using WooCommerce’s built-in importer. It should work seamlessly if the file format aligns with WooCommerce’s requirements.

If you encounter any issues or need further assistance, feel free to let us know!

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi erwinbr,

Thank you for reaching out. I’ve forwarded the message to our development team, and we’ll get back to you shortly. In the meantime, please ensure you’re using the latest version of the plugin (4.9.0) for the best performance and compatibility.

Let me know if you need assistance with anything else!

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi Johanlinder,

Thanks for reaching out! Please ensure that you are using the default settings for the Payment Methods Control section in the General tab. If you have made any changes, try disabling them to see if the field appears as expected.

I have also forwarded your message to the development team for further investigation. We will get back to you as soon as we have more information.

If there’s anything else you need in the meantime, feel free to let me know.

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi Mervyn,

I’m glad to see that your issue has been resolved, Just a small note: when granting admin access to your website, please ensure to share it privately via email rather than in the forum for security purposes.

For further confirmation, I tested the issue again and everything seems to be working as expected.

Feel free to reach out if you encounter any further issues.

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi Irena2811,

Thank you for reaching out! Yes, you can do that. After enabling the plugin, navigate to Settings from the General tab under Admin Title, then go to Order Options and select Require Payment Gateways. Finally, choose Cash on Delivery as your payment method.

Please note: These “Order Options” are only relevant for custom emails related to orders. They are ignored for emails triggered by events unrelated to orders (e.g., reset password notification).

If you need any assistance, feel free to let us know!

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi Bytefarmer,

Thank you for reaching out, and I apologize for the delayed response. I’ve forwarded your issue to our development team for further investigation.
We’ll get back to you as soon as we have more information.

Thank you for your patience, and feel free to reach out if you have any further questions in the meantime!

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi Jedi,

We apologize for the delay in getting back to you. Recently, we’ve been experiencing a high volume of messages.
Rest assured, I’ll prioritize your issue and work on it today.I’ve also sent you an email with more details. Please check your inbox and let me know.

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi Cacu,

Thank you for getting back to us and providing access to your store. We’ve already responded to your query via email, so we’ll continue updating you there.

Feel free to reach out if you have any additional questions.

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi everyone,

Thank you for bringing this error to our attention. I’ve forwarded your messages to the development team with an urgent tag. They will get back to you soon with a fix or an update.

We apologize for any inconvenience this may have caused.

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi Maorpe,

Thanks for reaching out! We’ve received your message, but we’re currently experiencing a high volume of tickets. We’re working on it and will get back to you as soon as possible.

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hi Jedi,

Thank you for reaching out. The scenario you’re describing will require our developers to check if the feature is already available or if it can be implemented. I’ve forwarded your message to them, and they will get back to you shortly.

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• This reply was modified 3 months, 1 week ago by Jan Dembowski.

Hello richsadams,

We apologize for the inconvenience you’re experiencing with the same issue. Our team is still working on it, and we will keep you updated as soon as possible.

Best regards,

Hello Jan,

You can find the WooCommerce support page using this link.

Best regards,