Taha Amin

Hi @robottoaster,

I hope you’re having a great day.

This is a follow-up email regarding the vulnerability issue you reported. We have released a new version (1.7.3) that addresses this issue. Please update to the latest version and let us know if everything is working as expected.

Thanks for your time and patience!

Best regards

Hi @ergec,

Thanks for getting back to me.

Thanks for sharing this, I am consulting with the developer about this issue and will update you as soon as I hear back from him. Thank you for your patience.

Hi @shamanua,

I’m doing well, and I hope you’re doing fine too. Apologies for not updating you earlier.

I have reported this to our development team, and they will get back to you soon. However, I believe this might be a misconfiguration issue. From my testing, I found that the same scenario works without deducting the VAT amount while having Slovakia as the base country.

Here’s what I observed:

• The account address is set to Germany.
• When reaching checkout, if a valid German VAT number is entered, the VAT is deducted.
• However, if the country is changed to Slovakia with the same VAT number, the VAT remains undeducted.
• I also tested with a Netherlands VAT number and observed the same behavior.

Until the development team confirms this, I suggest reaching out to us via a support ticket for faster resolution at [email protected], as I would like to share a video demonstrating the issue. Also, make sure to use only one plugin either the free or the pro version.

Hi @ergec,

I hope you’re doing well. Apologies for the delayed response.

First, thank you for your detailed message, it helped me replicate the scenario. However, I’m not experiencing the same error on my end. This could be because I updated the Twenty Twenty-Five theme just before testing.

Could you please check if there’s an update available for the theme and try again? I’ve recorded a video demonstrating my experience while replicating your issue.

If the issue persists, please send us a video recording showing the error, so I can escalate the matter to our development team for further investigation. I’ll be waiting for your confirmation.

Best regards,

Hi @tonyrobins,

Thanks for reaching out! I hope you’re having a great day.

We sincerely apologize for any inconvenience this may have caused. You are right, we recently noticed that the UK VAT validation is not working correctly in our plugin. It appears that they made changes to their API on February 17, which has affected the validation process.

Our developer is already working on a fix, and we expect to have this issue resolved soon. I will make sure to update you as soon as I receive any updates from our team.

Thanks for your patience and understanding! Please feel free to reach out if you have any further questions.

Hi @roadlink,

I hope you’re doing well.

Sorry for the issue you’re facing. I have forwarded this to our developer, and they will get back to you as soon as possible.

Thanks for reaching out!

Hi @tobias_conrad,

Sorry for the confusion! Actually this plugin is already working fine with the block-based checkout and cart (see the attached screenshot).

However, if you’re experiencing any issues, please send a screenshot or record a video showing the behavior, and I’ll make sure to assist you as needed.

Looking forward to your update!

Hi @tobias_conrad,

Thanks for your notice!

We are currently updating all of our plugins to be compatible with block-based features. Since we have more than 65 plugins, some updates will take a bit more time. However, this plugin is already in the queue.

I will check with our development team and update you as soon as possible.

Hi @tobias_conrad,

Thanks for reaching out! I hope you’re doing well.

The issue has been reported to the development team, and they will get back to you as soon as possible. We appreciate your time and understanding.

In the meantime, if there’s anything else I can assist you with, please don’t hesitate to ask—I’d be happy to help!

Hi @shamanua,

Apologies for the delayed response.

From what I understand, your current plugin setup seems to match your needs—please let me know if that’s correct.

Since you’re a Pro user, please disable the free version, as only one version should be active. Also, ensure that you’ve updated to the latest version (4.3.1). Here is a link to help you update the plugin to the latest version.

Let me know if you need any assistance with this!

Hi @shamanua,

Thanks for your confirmation! Yes, that behavior is expected.

To prevent the VAT from being deducted when the shipping country is different from the billing country, you can try to enable the “Keep VAT if shipping country is different from billing country” option in the same tab.

I’m glad to hear that everything is working well now! Please don’t hesitate to reach out if you need any further assistance.

Hi @shamanua,

I hope you’re having a great day so far.

I’m sorry to hear about the issue you’re encountering. That’s quite strange because I just tested it on my end by changing the base country to Slovakia, enabling the option, and using a valid VAT number. The VAT amount still appears not subtracted.

To help troubleshoot, could you please confirm the following?

• Are you using the latest version 4.3.1?
• If you’re using the block-based checkout, have you enabled the Block-Based Option in the Advanced tab?

If the issue persists, please share your site URL and a screenshot of your settings. That will help us track the issue more effectively.

Looking forward to your response!

Hi @robottoaster,

Thanks for reaching out! I hope you’re doing well.

I have forwarded the issue to our development team for further investigation. We will update you as soon as possible.

Thanks for your patience!

Hi @samrot,

Good morning! I hope you’re having a great start to your day. Apologies for not updating you earlier.

The issue has been reported to the development team, and I have followed up with them. We expect to hear back from them during the day. I will keep you updated as soon as I receive any news.

Thank you for your patience, I appreciate it! The issue should be fixed soon.

Best regards,

Hi @elsappy,

Please accept my apologies for the delayed response. And thanks for providing more details and screenshots, that’s really helpful!

I have reviewed them, but I’m not entirely certain about the cause of this issue. I’ve reported it to our development team, as it could be a compatibility issue, especially since you’re using Table Rate Shipping.

To address this more efficiently, I recommend reaching out to us via our support ticket system. Please use this email ([email protected]) to submit your ticket, and our team will assist you as quickly as possible.

Let me know if you need anything else in the meantime.