Tammy Tinline

Hi Andrew! Thanks for the reply.

*Cap in hand* I have NO idea what you mean by FTP or PHPMyAdmin … ??

But reading through the link I am going to say that I can’t risk the PHPMyAdmin … not with a comapny site … can you imagine?

And with the FTP I need to actually log into the site to change the password … which obviously I can’t do …

Just to recap – the user name that automatically comes up with accessing the backend link is ‘x’ but when recieving the reset your password link the email says the user is ‘y’

Hi everyone … I am sorry to post my question here but this is the only open channel I could find …

This is my problem …

I am having a HUGE fight with trying to access our website from the backend … the lady that did that has left so I have taken it over … this is the story:

She left a admin handover document which had a the following information had the user name and password but it does not match when I try and login – saying the password is incorrect – I then do the whole ‘lost your password’ thing – I reset the pasword and try again but it still says it is incorrect – also, the user name in the handover document and the user name that comes in the email is not the same so I have tried the new password under both user names … ??

Now I cannot even try and access it as I get an error saying “you do not have effiecient permission to access this site”

This is my company’s website so if anyone could help me … in lamens terms please, that would be greatly appreciated.