tammytappan

So – I installed the classic widget plugin, and now all of my legacy widget info is gone! Thoughts, before I have to recreate everything?

Ah! Okay – appreciate the info.

Well, after some ‘creative’ updating, I was able to redo the line that was wrong. This is the page: https://www.cckids.net/cckids-newsletters/ The line/link for the October 20, 2020 newsletter was showing green, and I couldn’t get it to match the blue we use. So instead, I just lined down from the link under it & created a new link for that newsletter – it kept the color of the correct line. I hope that makes sense! I have the color we use saved on the color picker section of the Style tab, but even when I click on it to select – first, there is no Save button on the bottom of the page, for some reason; but even if I just to Done/Publish – it doesn’t hold.

Ah – now I understand what goes in the sticky class! Thanks.

I installed the Health Check plug in, enabled Troubleshooting mode, and the only plug in I enabled was Beaver Builder (had to, to place the embed link) – getting the same error. I’m thinking it has to either be some kind of security setting that changed without me knowing (like in WordFence, maybe) or it really is an issue with the embed link. Do you know of anywhere I can test that link on another site/page whatever?

Oh my – so after all this, my original way of getting them to the fillable one is the way to do it. Too funny! Okay – I do appreciate your help in this.

It did work using the Standard Editor; however, the only shortcode that showed the PDF on the page was the view one, & the one field I have for people to type in their name wasn’t active – appears to be a flat view only.

Did all that, & then tried pasting in the short code as per the options on the template; got a new error!! Says that

Beaver Builder has detected a plugin conflict that is preventing the page from saving. (In technical terms there’s probably a PHP error in Ajax.)

Then it has info on contacting them…and ends with:

The PHP config value max_input_vars is only set to 1000. If you are using 3rd party addons this could very likely be the cause of this error.

Sorry – I have no clue what that means!

I replaced the file as instructed, but I still can’t get the shortcode to work. I’m sorry, I’m not a ‘programmer’, so I’m not clear as to what the dataset would be to use on the page. I’m pasting the exact shortcode from the e2PDF template list (I’m using the view one), but when I put that into the page using Beaver Builder, nothing displays. When I paste in the shortcode using the Standard Editor for WordPress – still nothing happens. I would be happy to share screen shots, if that would help. Let me know what next step you wish me to take.

I tried using the shortcodes on the page, in the text editor – never worked. No PDF every displayed. It’s not so much Cognito Forms. It’s the WordPress site, and I’m using the Beaver Builder editor. But when I created a page called “Certificate”, and published it (it’s just not available to anyone without knowing the URL) – nothing displays after I pasted in any of the shortcodes. I even had a friend who is a programmer look at it, & he can’t figure out why the PDF won’t display using the shortcodes. So I’m missing something. But like I said – I came up with a workaround! It’s a bit complicated, but it works. I’ll put it here in case it helps you help me, or it helps someone else!

I create the template, go to the view page for it, download the PDF (it has 1 input field for people to type in their name), then upload it to WordPress as a media item. I go to my Certificate webpage, insert the media, then view it – I finally get a viewable page that I then copy/paste into my Congnito forms submission, URL redirect section! Whew – got all that? !

Nevermind! I finally remembered – I use the URL of the view page as the redirect URL for the survey!

It does, but I have found that I only have the option to add a link with the pro version. The free version does not allow a link.

I figured it out! When I disabled WordFence, I only did it on the ‘staging’ site, not ‘production’. Evidently, because it was still running on ‘production’, it affected the ‘staging’ site. When I deactivated WordFence on both sites, then went back to Staging – I was able to upload the .zip file – finally!

Ah – so, I’m thinking that because we don’t have the Pro version, I don’t have this option? What you showed on the screen shot is not on my page – that’s why I couldn’t find it!

And FYI – I just tried another plug-in from another vendor. Not an add-on, but the actual plug-in. It also rejected that .zip file, so it’s definitely a configuration issue.

I would, but I’m not seeing how to do that, & the instructions from the link don’t help. Does it matter that I’m not using your Pro version, just the free version?