Tarek Aziz

It’s an absolute pleasure for me. Thank you very much for creating the ticket.

Don’t worry; our support representative will take it from there ??

Best regards,
Tarek Aziz

Thank you so much for the incredible 5-star rating! ??

It’s fantastic to hear that you found the plugin convenient and easy to use.

We are delighted that we could provide quick assistance to resolve the issue you encountered.

If you need any further assistance, please feel free to let us know. Our support team is always here and would be more than happy to help.

Thank you once again for recommending the plugin to others. We genuinely appreciate your support.

Wishing you all the best!

Hello @4m1l4,

Thank you very much for reaching out to us.

I have carefully reviewed your message and the screenshot you shared above.

The issue you described above is quite uncommon, and it is unlikely for such a label to appear when hovering over the action buttons.

However, don’t worry; our support team will certainly help you resolve the issue. Could you please create a ticket in our dedicated support center?

https://woolentor.com/contact/

We’d like to investigate the issue further to provide an effective solution.

Looking forward to hearing from you.

Wishing you a wonderful day ahead!

Hello @thedjm,

Thank you very much for reporting the error to us ??

We sincerely apologize for any inconvenience this has caused.

Our team has carefully investigated the plugin and addressed the error you described above.

Could you please update the plugin to the latest version and see if it resolves the error on your end?

Thank you once again for bringing this to our attention. If the issue persists or if you need any further assistance, please don’t hesitate to reach out!

Best regards,
Tarek Aziz

Thank you very much, @thedjm, for sharing such a positive review.

We are glad to hear that you found the plugin helpful.

If there is anything we can help you with or if you have any ideas to enhance the plugin further, please don’t hesitate to reach out. Our support team is always here and happy to help.

Wishing you all the best!

Thank you so much, @sisibom01, for taking the time to share such an excellent review ??

Your kind words truly mean a lot to us, and we are delighted that we could assist you in solving the issue quickly. No matter when our users start using our plugin, we strive to offer the highest level of support to each and everyone.

Therefore, if there is anything else we can help with, we encourage you to contact us anytime. Our support team would be more than happy to help.

Thank you once again for your trust in our product.

Wishing you all the best!

Thank you very much, @satrioweb, for sharing your feedback.

Could you please let us know more about the issue you encountered when using the Pro version?

We kindly request that you contact us here: https://hasthemes.com/contact-us/

Our support team would be glad to investigate the issue to identify its root cause and provide you with an effective solution.

Wishing you a fantastic day ahead!

Thank you very much for taking the time to share your feedback!

It’s an absolute pleasure for our support team that we could assist you promptly.

If there is anything else we can assist you with or if you have any suggestions for improving the plugin further, please don’t hesitate to let us know.

Hello @crazyserb,

Thanks for sharing your feedback. We are not experiencing such issues on our end.

Anyway, there is nothing to worry about. Would you kindly make some changes to the queries whose screenshot you shared earlier?

Please make sure that you use meta_value REGEXP ‘^[0-9]+(\.[0-9]+)?$’ for both $value_min and $value_max

Hopefully, it will fix the issue.

Here is an example for your convenience:

$value_min = $wpdb->get_var( $wpdb->prepare( "
    SELECT MIN( CAST( meta_value AS DECIMAL(10, 2) ) ) 
    FROM {$wpdb->postmeta} 
    WHERE meta_key = %s 
    AND meta_value REGEXP '^[0-9]+(\.[0-9]+)?$'", 
    '_price' 
));

Please keep me updated on the status of this issue. I eagerly look forward to hearing from you.

Best regards,
Tarek Aziz

Thank you very much for the update ??

It’s fantastic to hear that the issue got fixed after updating the plugin.

We are glad that we could assist. I genuinely appreciate your kind words regarding your experience with our support team.

If you need any further assistance, please don’t hesitate to reach out. Our support team would be more than happy to assist.

Wishing you all the best!

Hello @na999s,

I hope this message finds you well.

I just wanted to let you know that we have already addressed the issue and released an update ??

Would you kindly update the plugin to the latest version and check if everything works smoothly?

Please let me know how it goes. Your feedback would be greatly appreciated.

Thank you for your patience and cooperation.

Wishing you all the best!

Hello @crazyserb,

I hope you are doing well.

I just wanted to let you know that we have thoroughly investigated the plugin and resolved the issue in the latest update.

Could you please update the plugin to its most recent version and check if it resolves the issue?

Please let me know how it goes. Your feedback would be greatly appreciated.

Wishing you all the best!

• This reply was modified 1 month ago by Tarek Aziz.

Thank you so much, @brandhip, for taking the time to write such an excellent review ??

Your kind words truly mean a lot to us. We are delighted to have assisted you promptly in resolving the issue you encountered. If there’s anything else we can help you with, please don’t hesitate to reach out.

Our support team is always here and would be more than happy to assist you.

Thank you once again for recommending Swatchly to others.

Wishing you all the best!

Hi @reinaldomfi,

Thank you for taking the time to share your feedback.

We are truly sorry to hear about the difficulties you experienced while using the plugin with Elementor Pro.

With all due respect, the issue you shared seems uncommon. It’s unlikely that the plugin is contributing to breaking any site due to incompatibility. It’s possible that there may be a conflict with another third-party plugin on your site.

If you had reached out to us earlier and given us an opportunity to look into the plugin, our team would have provided an effective solution to this.

It’d be greatly appreciated if you could consider giving us a chance to address the issue you encountered ??

Looking forward to your kind response.

Best regards,
Tarek Aziz

Hello @na999s,

Thank you so much for the clarification.

Don’t worry; we will surely look into the plugin and address the issue in the next update.

During this interim period, your patience and cooperation are highly expected.

Wishing you a wonderful day ahead!

Best regards,
Tarek