Conversios

Dear @flike,

Thanks a lot for appreciating the plugin and support efforts. ??

It was a pleasure helping you.

Happy Analyzing..!!

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Hi @antonio24073 ,

Thank you for creating this thread.

Could you please help us with the store URL to get this checked

Hi @marjoleinpoels ,

Currently, the plugin doesn’t support multilingual and multisite features.

However, we already have these feature enhancements in our roadmap and should be made available in the upcoming days.

Hi @mikeflanny ,

Thank you for keeping us posted.

Hope the data is getting tracked post making the changes as quoted.

Please feel free to reach out to us for any support.

Hi @samovaari ,

Thank you for keeping us posted.

This could be possibly due to some delay in pushing the data to GA.

Hi @gansererj

Thank you for your enquiry.

Currently, the plugin doesn’t support the multilingual feature.

However, we already have this feature enhancement in our roadmap and should be made available in the upcoming days.

Thank you.

Hi @toutpourmasante

If the theme follows standard woocommerce implementations, then the tracking should be working fine.

The add to cart button should use a default woocommerce template hooks where the plugin will be able to track the events, since you are using a mini add to cart this can be one of the reasons that the data is not getting tracked.

Hi @toutpourmasante ,

Thank you for your response.

Upon checking the store URL we notice the add to cart button hooks seems to be a non-standard woocomerce implementation due to which the add to cart events are not getting tracked.

Our plugin supports standard woocommerce implementation.

Hi All,

We have fixed the issue in the latest version of plugin 4.6.5.

Would recommend upgrading the plugin to the latest version and setting up the plugin should solve the issue.

Thank you.

Hi @marjoleinpoels ,

Thank you for creating this thread.

Could you please help us to confirm if there was any customization or change in theme recently?

Hi,

Thank you for sharing the details.

We are working on these issues and the same would be resolved in the next version of the plugin that would be released in the upcoming days.

Hi @karamba

I would recommend using the Google Chrome browser while setting up the plugin, which should hopefully solve the issue.

Please feel free to reopen the thread in case the issue persists.

Hi @toutpourmasante ,

The plugin usually tracks the add to cart events as well. Upon checking the URL shared we would request you to confirm if the page is built with the standard woocommerce implementation or do we have any customizations ?

Hi @karamba ,

Thank you for posting this thread.

Can you share the URL of your website where the plugin is installed ?

Hi

Thank you for creating this thread.

We have fixed this issue in the latest version of plugin 4.6.2. I would request you to upgrade the plugin to the latest version should solve the issue.

Thank you.

• This reply was modified 3 years, 1 month ago by Conversios.