techhair
Forum Replies Created
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Resolved with version 3.4.16
Hello,
We just tested it, and it works! Thank you very much for your work!
When we put a comma “,” as configured in our woocommerce and as shown in the error message, then yes we can add the weight we want.
This certainly removes the woocommerce error message but it displays the error message “The order “Weight” must be a number” from the DHL plugin.
See screenshot:
https://prnt.sc/XXwihugk-p5bThe simplest thing, I think, is to change the class of the id=”pr_dhl_weight” field to no longer display the woocommerce error message and be able to add dots “.”
otherwise you can also code a function to convert all decimal fields to dots “.” once the form is sent, but it is not a good solution I think
Thank you for your reply,
However our “Thousand separator” is not really empty, we have a space as a separator.
see screenshot.
https://prnt.sc/7jdTdR6eG8wHWe tried replacing our “space” with a period “.” in the Thousand Separator however this changed nothing.
This is logical since it is indicated that the id=”pr_dhl_weight” field has the class “wc_input_decimal”
Hello, we have just contacted you through the app, the person we spoke with simply asked us to reconnect, I don’t think this will solve the problem here is what is happening since the update with the mode hpos enabled:
all orders are duplicates, a first order is registered and remains “awaiting payment”. Concerning the second identical order, sometimes the payment failed and we got error messages like:
Customer attempted to pay, but the payment failed or got declined. (Error: 3DS authentication failed. Try paying again or use another card.)
For information, the customer ordered twice, with two different accounts, two different delivery addresses and two different bank cards.
Sometimes the payment is successful but this still creates the first duplicate order “waiting for payment”
Can you fix this urgently, we are losing purchases
hello we have a similar problem, orders placed by customers by credit card are displayed “Pending payment”.
We have updated Revolut Gateway for WooCommerce to 4.9.6 and enabled High-Performance Order Storage (HPOS) mode