Profile option not working

Hello @aoiu,

Thank you for reaching us

1. Can you clarify more please? Where you click the Profile Picture upload? From the profile settings page or directly from the avatar on Profile Page? Because in the Free version, you only can change Profile Picture form the Profile Settings page

2. If you mean User Navigation Menu, kindly check this article to find how to set it up

https://kainelabs.ticksy.com/article/13306/

Best Regards, KaineLabs Team.

Hi KaineLabs Team,

I have two problems that are related.

The first is that by following your tutorial to include a profile section, the link goes to the wrong URL.
For example for the profile this refers to: website.com/membres/johnprofile/edit/group/1/

The second problem is going to the correct URL: website.com/membres/john
When I want to go to options. Example for change avatar. This returns a bad URL: website.com/membres/johnprofile/change-avatar

In fact, the links redirect all to the wrong URL.
For the any options this refers to website.com/membres/johnprofile/edit/group/1

There is always this “profile/edit/group/1” or profile/edit/xx bit that is added while I follow your tutorials.

Before i try profilegrid. I disabled it but could this be the cause?

Hello @aoiu,

Please make sure you update your Youzify and BuddyPress to the newest version And then, make sure you did not install BP Classic.

But if the issue persist, please follow these steps:

• Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
• If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
• Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).
• On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true. If you see any error message, please send here that error.

Best Regards, KaineLabs Team.

• This reply was modified 11 months, 1 week ago by Youzify.

Please make sure you update your Youzify and BuddyPress to the newest version And then, make sure you did not install BP Classic.

–> I desactived BP Classic but nothing change.

But if the issue persist, please follow these steps:

• Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.

–> done and always the prob

• If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.

–> Done and always the prob

• Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).

–> nothing works

• On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true. If you see any error message, please send here that error.

–> there is no wp-config.php with the theme i use.

Hello @aoiu

Can you please record the issue and send the screencast here? I will try to identify this weird issue further.

Best Regards, KaineLabs Team.

Hi KaineLabs Tam,

here the video : https://we.tl/t-55BTLXd6nX

Hello @aoiu

I checked your video and this is very weird. May I know what Youzify version do you use? Because we fixed this issue since Youzify 1.2.4 (Free version) and 3.4.3 (Pro version).

Also, please go to Youzify Panel >> Profile Settings >> Tab Settings, and then make sure you set Default Tab. One more thing, please make sure to use minimum PHP 8.0.

Best Regards, KaineLabs Team.

I have PHP 8.2.

I uninstalled and reinstalled the plugin. Always the same problem.

Can I provide you with identifiers so that you can test?

Hello @aoiu,

Can you please try downgrade your PHP version to 8.0 and see if the issue persist or not.

Best Regards, KaineLabs Team.

Doesn’t work either.

I am experiencing this same issue. I tried all the methods described above.

Has a solution been found yet?

Hi @igotid32 @aoiu

We have release 1.2.5 version. Please update your Youzify and see if this fix the issue or not.

Best Regards, KaineLabs Team.