teenerz

It’s been a while now but it was related to the wordpress.com subscription management – if I remember correctly I think it got “stuck” there and some users had to confirm their subscriptions there first and then started to get the emails.

All issues resolved, thank you!

Update: It appears subscriptions are working now! I still need to test sharing buttons but I believe those will function now as well.

Thank you, I have removed the coming soon plug in and officially launched my site, and realize now that the issue appears to be with certain email addresses. For example, gmail.com accounts can subscribe, but aol.com, hotmail.com and yahoo.com email accounts cannot. Anyone with those accounts never receives the subscription email at all.

I went back to https://jetpack.com/support/debug/ and this time it states all tests have passed. I wish it was something as simple as a spam filtering issue but subscribers have checked that. It seems like for users of these email addresses, the subscribe confirmation email just gets lost en route somehow, which makes no sense to me.

I also am still unable to Share a post via email – just like with subscribe, it says it was sent but the email is never received.

@aunpric – correct, an email will normally go out to advise of a new post, but it’s not getting to that point – the subscription confirmation email is never received; thus, users would not get the notification email of a new post as they are unable to confirm their subscription.

I can disable the coming soon plug in (and did so while troubleshooting), but was hoping there was something else I can investigate first that I may have overlooked.