tekhnologica

This can be closed – I figured out how to solve the issue. In Merchant Center, you can manually state that a product does not have an identifier.

Thank you John, glad to hear it’s that easy. I’m posting another question in a separate thread.

help a brotha out?

Hi,

Thanks. I can understand that, but do you know why the plugin was calculating a weight of 0 as asked before? I would invest in the premium plugin, but not if that issue is present.

Let me know.

A little bit more info:

I put a 13oz item into the cart and the shipping rates given were:

First-Class Mail: $3.88
Priority Mail: $6.37

Seems OK.

Then, I put two of these items into the cart and the shipping rates given were:

First-Class Mail: $7.76
Priority Mail: $12.74

All it appeared to do was double the rates from before, and First-Class Mail shouldn’t appear at all because this is a 26oz order.

I then added three of these items to the cart, and sure enough it just tripled the rates to:

First-Class Mail: $11.64
Priority Mail: $19.11

Any idea why I might be having all of these problems?

Hi,

Yes, each product has weight 0.08oz and dimensions 3.5″ x 2.5″ x 0.015″. The dimensions appear to show up correctly. I did change the weight to 0.1 oz for the products but still the problem is persisting. Here is the debug text:

Shipping costs updated.Easypost.com debug mode is on – to hide these messages, turn debug mode off in the settings.EASYPOST REQUEST:
Array
(
[from_address] => Array
(
[city] => Cedar
[state] => Michigan
[zip] => 49621
[phone] => 2315341764
)

[to_address] => Array
(
[name] => –
[street1] => –
[zip] => 10301
[country] => US
)

[parcel] => Array
(
[length] => 3.5
[width] => 2.5
[height] => 0.015
[weight] => 0
)

[options] => Array
(
[special_rates_eligibility] => USPS.LIBRARYMAIL,USPS.MEDIAMAIL
)

)
Easypost.com – Unable to Get Rates: Validation failed: Weight must be greater than 0EasyPost\Error Object ( [message:protected] => Validation failed: Weight must be greater than 0 [string:Exception:private] => [code:protected] => 0 [file:protected] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-content/plugins/woo-easypost-shipping-method/EasyPost/Requestor.php [line:protected] => 268 [trace:Exception:private] => Array ( [0] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-content/plugins/woo-easypost-shipping-method/EasyPost/Requestor.php [line] => 252 [function] => handleApiError [class] => EasyPost\Requestor [type] => -> [args] => Array ( [0] => {“error”:{“code”:”SHIPMENT.CREATE.ERROR”,”message”:”Validation failed: Weight must be greater than 0″,”errors”:[]}} [1] => 422 [2] => Array ( [error] => Array ( [code] => SHIPMENT.CREATE.ERROR [message] => Validation failed: Weight must be greater than 0 [errors] => Array ( ) ) ) ) ) [1] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-content/plugins/woo-easypost-shipping-method/EasyPost/Requestor.php [line] => 123 [function] => _interpretResponse [class] => EasyPost\Requestor [type] => -> [args] => Array ( [0] => {"error":{"code":"SHIPMENT.CREATE.ERROR","message":"Validation failed: Weight must be greater than 0","errors":[]}} [1] => 422 ) ) [2] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-content/plugins/woo-easypost-shipping-method/EasyPost/EasypostResource.php [line] => 141 [function] => request [class] => EasyPost\Requestor [type] => -> [args] => Array ( [0] => post [1] => /shipments [2] => Array ( [shipment] => Array ( [from_address] => Array ( [city] => Cedar [state] => Michigan [zip] => 49621 [phone] => 2315341764 ) [to_address] => Array ( [name] => - 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=> _variation_description [34] => _thumbnail_id [35] => _file_paths [36] => _product_image_gallery [37] => _product_version [38] => _wp_old_slug [39] => _edit_last [40] => _edit_lock ) [extra_data_saved:protected] => [updated_props:protected] => Array ( ) [meta_type:protected] => post [object_id_field_for_meta:protected] => ) [stores:WC_Data_Store:private] => Array ( [coupon] => WC_Coupon_Data_Store_CPT [customer] => WC_Customer_Data_Store [customer-download] => WC_Customer_Download_Data_Store [customer-session] => WC_Customer_Data_Store_Session [order] => WC_Order_Data_Store_CPT [order-refund] => WC_Order_Refund_Data_Store_CPT [order-item] => WC_Order_Item_Data_Store [order-item-coupon] => WC_Order_Item_Coupon_Data_Store [order-item-fee] => WC_Order_Item_Fee_Data_Store [order-item-product] => WC_Order_Item_Product_Data_Store [order-item-shipping] => WC_Order_Item_Shipping_Data_Store [order-item-tax] => WC_Order_Item_Tax_Data_Store [payment-token] => WC_Payment_Token_Data_Store [product] => WC_Product_Data_Store_CPT [product-grouped] => WC_Product_Grouped_Data_Store_CPT [product-variable] => WC_Product_Variable_Data_Store_CPT [product-variation] => WC_Product_Variation_Data_Store_CPT [shipping-zone] => WC_Shipping_Zone_Data_Store ) [current_class_name:WC_Data_Store:private] => WC_Product_Variation_Data_Store_CPT [object_type:WC_Data_Store:private] => product-variation ) [meta_data:protected] => ) ) ) [removed_cart_contents] => Array ( ) [applied_coupons] => Array ( ) [tax_display_cart] => excl [shipping_methods:protected] => Array ( ) [default_totals:protected] => Array ( [subtotal] => 0 [subtotal_tax] => 0 [shipping_total] => 0 [shipping_tax] => 0 [shipping_taxes] => Array ( ) [discount_total] => 0 [discount_tax] => 0 [cart_contents_total] => 0 [cart_contents_tax] => 0 [cart_contents_taxes] => Array ( ) [fee_total] => 0 [fee_tax] => 0 [fee_taxes] => Array ( ) [total] => 0 [total_tax] => 0 ) [totals:protected] => Array ( [subtotal] => 35.97 [subtotal_tax] => 0 [shipping_total] => 0 [shipping_tax] => 0 [shipping_taxes] => Array ( ) [discount_total] => 0 [discount_tax] => 0 [cart_contents_total] => 35.97 [cart_contents_tax] => 0 [cart_contents_taxes] => Array ( ) [fee_total] => 0 [fee_tax] => 0 [fee_taxes] => Array ( ) [total] => 0 [total_tax] => 0 ) [session:protected] => WC_Cart_Session Object ( [cart:protected] => WC_Cart Object *RECURSION* ) [fees_api:protected] => WC_Cart_Fees Object ( [fees:WC_Cart_Fees:private] => Array ( ) [cart:WC_Cart_Fees:private] => WC_Cart Object *RECURSION* [default_fee_props:WC_Cart_Fees:private] => Array ( [id] => [name] => [tax_class] => [taxable] => [amount] => 0 [total] => 0 ) ) [cart_session_data] => Array ( [cart_contents_total] => 0 [total] => 0 [subtotal] => 0 [subtotal_ex_tax] => 0 [tax_total] => 0 [taxes] => Array ( ) [shipping_taxes] => Array ( ) [discount_cart] => 0 [discount_cart_tax] => 0 [shipping_total] => 0 [shipping_tax_total] => 0 [coupon_discount_amounts] => Array ( ) [coupon_discount_tax_amounts] => Array ( ) [fee_total] => 0 [fees] => Array ( ) ) [coupon_applied_count] => Array ( ) [coupon_discount_totals] => Array ( ) [coupon_discount_tax_totals] => Array ( ) ) ) ) [15] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-cart.php [line] => 75 [function] => calculate_totals [class] => WC_Cart [type] => -> [args] => Array ( ) ) [16] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php [line] => 76 [function] => output [class] => WC_Shortcode_Cart [type] => :: [args] => Array ( [0] => Array ( ) ) ) [17] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php [line] => 89 [function] => shortcode_wrapper [class] => WC_Shortcodes [type] => :: [args] => Array ( [0] => Array ( [0] => WC_Shortcode_Cart [1] => output ) ) ) [18] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-includes/shortcodes.php [line] => 319 [function] => cart [class] => WC_Shortcodes [type] => :: [args] => Array ( [0] => [1] => [2] => woocommerce_cart ) ) [19] => Array ( [function] => do_shortcode_tag [args] => Array ( [0] => Array ( [0] => [woocommerce_cart] [1] => [2] => woocommerce_cart [3] => [4] => [5] => [6] => ) ) ) [20] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-includes/shortcodes.php [line] => 197 [function] => preg_replace_callback [args] => Array ( [0] => /\[(\[?)(woocommerce_cart)(?![\w-])([^\]\/]*(?:\/(?!\])[^\]\/]*)*?)(?:(\/)\]|\](?:([^\[]*+(?:\[(?!\/\2\])[^\[]*+)*+)\[\/\2\])?)(\]?)/ [1] => do_shortcode_tag [2] => [woocommerce_cart] ) ) [21] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-includes/class-wp-hook.php [line] => 286 [function] => do_shortcode [args] => Array ( [0] => [woocommerce_cart] ) ) [22] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-includes/plugin.php [line] => 203 [function] => apply_filters [class] => WP_Hook [type] => -> [args] => Array ( [0] => [woocommerce_cart] [1] => Array ( [0] => [woocommerce_cart] ) ) ) [23] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-includes/post-template.php [line] => 240 [function] => apply_filters [args] => Array ( [0] => the_content [1] => [woocommerce_cart] ) ) [24] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-content/themes/woodmart/page.php [line] => 28 [function] => the_content [args] => Array ( ) ) [25] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-includes/template-loader.php [line] => 74 [args] => Array ( [0] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-content/themes/woodmart/page.php ) [function] => include ) [26] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-blog-header.php [line] => 19 [args] => Array ( [0] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-includes/template-loader.php ) [function] => require_once ) [27] => Array ( [file] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/index.php [line] => 17 [args] => Array ( [0] => /homepages/24/d674203039/htdocs/clickandbuilds/Holofoiled/wp-blog-header.php ) [function] => require ) ) [previous:Exception:private] => [httpStatus] => 422 [httpBody] => {"error":{"code":"SHIPMENT.CREATE.ERROR","message":"Validation failed: Weight must be greater than 0","errors":[]}} [jsonBody] => Array ( [error] => Array ( [code] => SHIPMENT.CREATE.ERROR [message] => Validation failed: Weight must be greater than 0 [errors] => Array ( ) ) ) [param] => [errors] => [ecode] => SHIPMENT.CREATE.ERROR ) Easypost.com - No rated returned from API.

And sorry, the title should read “incorrect shipping weight” as that is the true issue. Unfortunately I can’t seem to change that. The reason for the current title is because at first I wasn’t seeing your plugin activating at all, but that’s because Woocommerce Services was enabled and generating rates instead (which by the way was an issue – I had to deactivate the Woocommerce Services plugin).

Thanks for reaching back. I forgot to mention something important: the products that I’ve been updating and creating are variable products with multiple variations, not simple products.

My version of Woocommerce is 3.2.6. I will try disabling plugins and report back if that works.

Does updating variable products via CSV not produce the error for you?

Thanks again.

Well, to make a quick update, I added a fake product to my staging site and put it on sale and now “on sale” items are populating. I can’t really explain or understand that, but I’ll see if this same behavior holds true on the live version.