10Horizons Plugins

This issue has been resolved through pro support. So I’m marking this as resolved.

Thank you for using our pro version.

This support forum is only for the free version of the plugin.

Please use this contact form to request support for the PRO plugin: https://woocommerce.upsellpopup.com/contact/

Thank you.

Hi, have you tried reading our documentation or asked for support?

The plugin DOES work on WordPress version 5.5. The problem you are having is usually easily fixed by following our documentation.

For everyone else who is having the same problem, please read our documentation on how to fix such problem: https://woocommerce.upsellpopup.com/docs/woocommerce-upsell-popup-pro-docs/troubleshooting/

Thank you.

It’s okay, man, I’ve just donated to your plugin.

Keep coding, my friend. Don’t let entitled people stop you from contributing to the open source community.

Have a nice day.

I’m making this topic sticky so that other users who want to use the plugin on custom pages can use the same codes above.

Remember, this is only for the free version of the plugin. If you have pro version on your site, please use the codes found on the docs here: https://10horizonsplugins.com/docs/woocommerce-upsell-popup-pro-docs/troubleshooting/

Thanks all.

The above code is for Woocommerce Upsell Popup version 1.4.0 and above only.

If it doesn’t work, let me know.

Sorry for the wait.

Since you don’t have the pro version installed on your site, use the following codes instead:

function my_upsell_popup_scripts_enqueue () {
	
	if (( is_page( 445 ) ) && (! thp_wuppro_active() )) { //CHANGE 445 TO THE ID OF YOUR PAGE!
	
		wp_enqueue_script( 'thp-popup-js', get_site_url().'/wp-content/plugins/very-simple-woocommerce-upsell-popup/js/thp-popup-frontend.min.js', array('jquery'), '', false );
		wp_localize_script( 'thp-popup-js', 'thp_popup_vars', array(
			'ajaxurl' => admin_url( 'admin-ajax.php' ),
			'added_to_cart' => __( 'Added to Cart!', 'very-simple-woocommerce-upsell-popup' )
			)
		);
		
		if ( is_product() &&  (! wp_script_is( 'woo-ajax-add-to-cart', 'enqueued' )) ) {
			wp_enqueue_script( 'woo-ajax-add-to-cart', get_site_url().'/wp-content/plugins/very-simple-woocommerce-upsell-popup/js/quadlayers-ajax-add-to-cart.min.js', array('jquery', 'wc-add-to-cart'), '', true );
		}
		
	}
}
add_action( 'wp_enqueue_scripts', 'my_upsell_popup_scripts_enqueue' );

I will look into it and will do some testing.

Will update this thread in a few hours.

Thanks for your patience!

We’ve replied your email, please check your email for further discussion.

This forum is only for support questions relating to the free version of the plugin.

Just a reminder, we cannot guarantee our plugin to work with every single plugin and theme out there.

We sent an email to Dylan Russell for further discussion.

Thanks.

The popup doesn’t trigger because you are using a theme that alters how Woocommerce add to cart buttons and shortcodes work.

Out of the box, Woocommerce does not use AJAX add to cart button on a single product page. Your theme creates AJAX add to cart buttons on all product pages. We talked to someone in charge of your site (Dylan) and manually enqueued a js file on your product pages, this usually solves the problem but in your case it doesn’t, because for some reasons, your theme is not using Woocommerce usual AJAX call.

Our plugin relies on Woocommerce ajax ‘adding_to_cart’ and ‘added_to_cart’ event triggers to trigger the popup via ajax call. Your theme modifies this, that’s why it doesn’t work.

You can create your own layout (template) using the pro version. We can work with you to create the layout that you like if you find what the pro version offers is not up to your taste.

Take a look at the screenshots found on the pro plugin page here:
https://10horizonsplugins.com/plugin/woocommerce-upsell-popup-pro/

You might get an idea of what the pro version can offer.

Again, if it’s not up to your taste, we can help re-style your popups.

We checked your site again and it appears you are using SG Optimizer plugin. It’s something to do with SG Optimizer’s supercacher, both plugins might not work very well together. Try emptying all the cache generated by SG Optimizer, and then disable the plugin temporarily, see if the error goes away.

The Woocommerce you have on your site is Woocommerce version 3.5.3. We recommend updating to the latest version (4.0.1). But please remember Woocommerce 4 is a major update and requires php 7, if you’re not ready to start using Woocommerce 4, you could at least upgrade to 3.9.0.

We will look into this bug and will fix it in the next update.

Please check your Woocommerce setting:

Go to Woocommerce > Settings > Products > General > Shop pages.

And then for ‘Add to cart behaviour’, uncheck ‘Redirect to the cart page after successful addition’.

If you’re still seeing the error, try switching to a WordPress default theme and see if the problem goes away. If it does, it’s the problem with the theme.

The add to cart button appears on your popup if you have 2 or more upsell products displayed on your popup. This is a feature in the PRO version.

To change the text on the popup, you have to upgrade to PRO. Or if you are comfortable with action hooks and filters, you can use gettext filter to change the text.