That all sounds just wonderful, if it wasn’t lies.
First, there was no automated response. There was no response of any kind to my ticket in your forums and I have checked all of the spam folders of all of my email addresses, no ticket confirmations or automated responses.
Second, I submitted my ticket on the 30th. And still no confirmation or automated responses.
Third, support responded to other tickets, submitted after my ticket, while all of your support staff was supposedly on an absurdly extended vacation. Offer premium support and then have no support of any kind for a week? How ridiculous is that?
And finally, ‘free customization’ is a poor alternative to a quality product. Customization requires additional maintenance because the customization can be broken with future updates. Modern woocommerce sites need to run quickly. The more snippets and superfluous code causes slow downs. And when I buy a plug-in for multiple sites, I then have to maintain that customization for each site I run. Your lazy programming becomes more work for me. That’s not what I pay for.
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This reply was modified 2 years, 2 months ago by tfunltd.
