tgrahamsse

@grola It works now. I’m not sure how. @svdv1975 @lfoltran

Bump

@kotmateusz Do you have any more suggestions I could try?

Thanks,

1. Double-check the UPS credentials in the plugin settings to ensure they are accurate and match those provided during the UPS account setup.

I double-check our credentials, it’s all good
2. Clear your browser cache and cookies, then try re-entering the credentials.

I cleared both cache and cookies for time range, All time
3. Verify that your server time is correctly set, as this can affect authentication pro

I set the time zone for our location using the UTC option

Unfortunately, I’m still unable to get an OK status. Please advise for more solutions. Thanks for the assistance.

@donlee101 Thank you. Here it is:
https://i.imgur.com/5cpu6qS.png

There are 447 lines in the file. Do you need to see the contents and is it secure to share it on a public forum?

@donlee101 I am not sure what to make of this file and what I need to do.

And this is what is in it
https://i.imgur.com/Z4zPuRt.png

@donlee101 It exists
https://i.imgur.com/h9OKjmk.png

https://i.imgur.com/SdKE39g.png

https://i.imgur.com/5KkNsfi.png

Making screen shots bigger

View post on imgur.com

Gotcha, thanks again for all your help

That did it! Debug mode is showing, as are the UPS live rates. Thanks for all your help.

A few follow-up questions:

1. Can we edit the shipping options to have a drop-down field rather than a list?
2. Will our UPS account be charged after an order is submitted?

Thanks again for all your help

API Connection status is ok, now. Although, no changes to the check-out or cart page.

I’m in OAuth-Rest API, should I try XML?

1. Enable Debug mode but no changes; it was enabled while troubleshoot
2. An account number was added. I’m getting the 250002: Invalid Authentication Information error

Still not debug message