Tim H

Hi @delanthear

We don’t currently have reports of a similar issue, but our team would love to better understand the conflict you’re experiencing.

Would you be able to reach out to us at https://www.monsterinsights.com/get-help/ so we can take a look at things directly to resolve it?

Thank you!
Tim

Hi @almoore01

This support forum is for MonsterInsights, not AIOSEO, you’ll need to contact them for help with that.

Thank you,
Tim

Hi @axiom28,

The summary emails are sent out once a month for lite users. If there is more than one admin, only the original(first) site administrator will get a copy of the summary email.

If there is anything else I can do for you, let me know!

Thanks,
Tim

Hi @axiom28

For lite (free) users, by default the monthly email summaries are only able to be sent to the website’s administrator email.

If you’re the site’s admin, just double-check your user email to ensure it’s correct, and you should receive those summaries.

Thanks!

Hi @ahnaffauzan

Just to add to this for yourself and any other users that may run into this error.

The following domains must be accessible for MonsterInsights to work:

1. google-analytics.com
2. MonsterInsights.com
3. AwesomeMotive.com
4. googleapis.com
5. miusage.com
6. google.com

For more information please visit this page: https://www.monsterinsights.com/docs/domains-that-must-be-accessible-for-tracking/

If your web hosting company has a firewall enabled, you’ll need to contact the web host to allow the domains.

Thanks,
Tim

Hi @hkabla,

We’ve just released a patch for this issue, please ensure that you update to the latest version of MonsterInsights v9.2.1.

Let us know if you run into any issues after that!

Thanks,
Tim

Hi @fionavar,

You can still use the link above to reach out to us for assistance with this, even as a MonsterInsights Lite user ??

We’d really love to see what is happening here and resolve the issue you are experiencing.

So please do reach out to us using the form linked here: https://www.monsterinsights.com/get-help/

Thanks!
Tim

Hi @mspujibroek5 @mariettej @damianos

We have released a fix that was causing an issue with WPBakery, Adava, and other page builders. Please update to ExactMetrics 7.24.2.

Let us know if you continue to run into issues after updating to this new release.

Thank you,
Tim

Hi?@skalders?@jcmultimedia?@tuxbox

We’ve just released version 7.24.2, which contains an additional conflict fix for WPBakery, and other page builders. Please update to this version and let us know if you continue to experience the same issue.

Thank you,
Tim

• This reply was modified 1 year, 1 month ago by Tim H.

Hi @skalders @jcmultimedia @tuxbox

We’ve spotted the issue here, and we have a patch for this, please keep an eye out for ExactMetrics version 7.24.1.
If you continue to have issues after applying that patch, please let us know right away.
Thank you,
Tim

Hi @signelazer,

Thanks reaching out.
We’ve spotted the issue here, and we have a patch for this, please keep an eye out for ExactMetrics version 7.24.1.
If you continue to have issues after applying that patch, please let us know right away.
Thank you,
Tim

Hi @jvdhelder,

Thank you for your concern over the opt-in/opt-out. The ExactMetrics monthly email summary is an automatic opt-in. This can still be disabled by going to the settings as previously mentioned.

However, when it comes to your concern, as the summary is generated only on your website as well as being sent to yourself, this does comply with WordPress privacy standards. This has been confirmed with the WordPress moderation team.

As the email summary is generated on your site and is sent from your site, we do not see any information, not even the receiving email address, and no data touches any of our servers, this does comply as you are generating it yourself.

If you have any further concerns, please feel free to reach out to us via our support page https://www.exactmetrics.com/contact/, where you can also review our privacy policy, linked in the footer.

Thank you,
Tim

Hi @ipstenu

I completely understand your concern!

So, the email is generated locally on the user site and then sent from that same site. We don’t touch it, see it, nothing is sent from our end in regard to the summary. We can’t even see which email is receiving the summary, as all those details are stored locally on the site itself.

Let me know if you have other concerns that you’d like further details on.

Thanks!
Tim

Hi @bluesix & @ipstenu

The option is enabled by default. The issue that occurred caused the email to be sent instantly, even if the site was not fully authenticated within Google Analytics.

The email summary can be disabled easily within the settings, by toggling off the option below:

Insights ? Settings ? Advanced ? Email Summary

The behaviour that you can expect now, is that the summary would be sent once a month with details of specific analytics reporting, unless disabled.

A fix for this issue was released a few hours after, in version 8.20.1.

Thanks,
Tim

Hi @lensdigital

Thank you for your feedback.

Sorry for the trouble here! We released a feature a little earlier than expected. We are in the process of creating a patch that will resolve this issue for you.

In the meantime, you can disable the email summaries within the MonsterInsights settings.

Insights ? Settings ? Advanced ? Email Summary. 

And toggling the option off. 

https://a.supportally.com/i/vjFhNl

Let me know if you run into any issues.
Thanks,
Tim