thatguysam

Unfortunately, that’s not an option I’ve been able to implement yet.

If you want you can disable my plugin and manually install the html yourself using facebook’s guide: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin#customization

There is an option in the plugin settings under Settings > Customer Chat for Facebook.

It should look like this:

Yeah, it’s just hard to find time to update the plugin and it doesn’t help that I’m terrible at SVN which is required to update.

Honestly, I won’t be offended if you need to use another plugin or implement custom code.

It’s hard to say, but it may be some css from you’re theme that’s be applied to all iframes thinking that means only things like maps or youtube videos, again, it’s hard to say.

Sometimes other plugins and themes that use the Facebook SDK will overwrite any Facebook related plugin to that was setup before it.

It’s an ongoing issue and you just have to mix and match until you get a plugin that plays well with others.

Try picking a plugin that is updated frequently or recently. That usually means the developer does a lot of work on it to make sure things like that don’t happen.

That’s super weird.

It’s hard to know what going without seeing the actual page, but it may be some css from you’re theme, again, it’s hard to say.

• This reply was modified 6 years, 9 months ago by thatguysam.

Hey @mav2287,

Yes, I saw that but I haven’t had the the time yet to get it implemented.

If you want, feel free to create a pull request with the new options: https://github.com/ThatGuySam/customer-chat-for-facebook

Yeah, that happens sometimes.

Hey @terrelltechsup,

That’s a very interesting idea. You’re right in thinking that it probably wouldn’t be easy but more importantly it would have to be done in a way that is intuitive for most people.

For now you may be better off implementing it manually for such an advanced use case.

Here’s Facebook’s documentation how to do it: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin

Let me know if this fixes your issue.

• This reply was modified 7 years, 1 month ago by thatguysam.

Beautiful!!

I’m going to go ahead and resolve issue this since there hasn’t been a response in a while. Let me know if you need any more help.

Hey @takisping,

This happens if another plugin or theme is loading the Facebook SDK in english AND is loading it’s SDK after customer chat. Whichever Facebook SDK is loaded last is usually the one that gets used.

Try disabling you other plugins, one at a time, that might be using facebook features and see if it works when a particular one is disabled.

Hey @vagtarap,

You can set the Greeting Message with a cURL command https://developers.facebook.com/docs/messenger-platform/discovery/welcome-screen#set_greeting

Make sure the url that is whitelisted is exactly like the url you see in your browser.
If it has https or www then the whitelisting should be exactly the same.
For example:

If you only whitelisted:
https://www.google.com

Then the following domains will still be blocked:

• https://google.com <- No www
• https://www.google.com <- No https

You must whitelist: https://www.google.com, https://google.com, and any accessible combination of your domain name.

It checks this in the cross origin setting which some browsers may handle differently.

Hey @raxo

1. Facebook is very serious about their users information, therefore, they are going to let users when they are giving away said users’ information. For now it’s how it works.

2. Without actually seeing your site it’s hard to say why the chat might not be showing up. Make sure your site is https and if you are try disabling your plugins one at a time and check if it works when a particular plugin is disabled, specifically anything Facebook related.

Also can you provide the url to your site?