thatguysam

@emcgal Thanks for the review!

Currently you can set greeting text through the Messenger Platform API
https://developers.facebook.com/docs/messenger-platform/reference/messenger-profile-api/greeting

I’m going to go ahead and resolve issue this since there hasn’t been a response in a while. Let me know if you need any more help.

I’m going to go ahead and resolve issue this since there hasn’t been a response in a while. Let me know if you need any more help.

@mcdv Thank you for the kind words! It helps more than you know.

Whitelisting Issues
Make sure the url that is whitelisted is exactly like the url you are looking at.
If it has https or www then the whitelisting should be exactly the same.

For example: If you have https://google.com in your whitelist, https://google.com and https://www.google.com will still both be blocked.

Make sure the url that is whitelisted is exactly like the url you are looking at.
If it has https or www then the whitelisting should be exactly the same.

For example: If you have https://google.com in your whitelist, https://google.com and https://www.google.com will still both be blocked.

Thank you for providing the extra details.

I can’t seem to reproduce this error in Chrome 63.0.3239.84

https://www.youtube.com/watch?v=vWGoRSkTZqc&feature=youtu.be

Is there anything you can think of that would allow me better reproduce your situation.

@visedfaq Not but it’s in the feature roadmap

Try both

It’s worth a shot.

Follow the instructions here: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin

It’s hard to say exactly without doing a deep diagnosis but it usually has to with how the Facebook SDK is called.

On your site it looks like a plugin called Tracking Code Manager that get’s the SDK in a different way than this one was built for which leads to some weird side effects.

Here’s the plugin: https://www.ads-software.com/plugins/tracking-code-manager/

If you don’t have this then perhaps OptimizePress includes it or sets off some sort of domino effect.

• This reply was modified 7 years, 3 months ago by thatguysam.

@prkadi Also, Thank You! I’m definitely going to steal that compliment and reuse it.

@prkadi Not yet, I’m building a running list of plugins to add compatibility for that I will work through during my next build sprint.

It looks like safari based browser aren’t liking your setup(Chrome on iOS uses parts iOS’ native web view which is Safari)

https://www.dropbox.com/s/v71rx8z08g3gdh7/Screenshot%202017-12-20%2009.59.31.png?dl=0

This looks like it might be one 2 things:

• Your domain might not be whitelisted properly
• Your site is not https, which is required by Facebook

You can upgrade your site to https for free with Let’s Encrypt

• This reply was modified 7 years, 3 months ago by thatguysam.

@jatiyanon If this didn’t resolve your issue, let me know.
For now, I’m going to go ahead and resolve this issue.

Feel free to open a new issue if you still need help.