Mehedi Hasan

Hi @kyaustad1

I’m Mehedi Hasan, Product Manager of Spectra. I’m sorry to hear you had a frustrating experience with our plugin. We genuinely don’t want anyone to feel misled or disappointed, and I’d like to understand what specifically didn’t work for you.

Could you let us know what features or expectations weren’t met? Your feedback can help us improve and make things right. Thank you for taking the time to share your experience, and we hope we can make it better for you.

Best,
Mehedi Hasan

Hello @sgpro

It’s Mehedi again and I really appreciate you taking the time to respond and share your thoughts .

In developing Spectra, we strive to strike a balance between offering innovative features and respecting user preferences. For features that we believe will genuinely help the user, we enable them by default. For others that may not be universally beneficial, we keep them optional. However, in all cases, we ensure that there’s always an option to enable or disable these features based on your needs.

Our goal is to continuously improve Spectra and add value for our users. If every new feature were kept optional from the start, the software would struggle to evolve and meet the growing needs of our community. We want Spectra to be a tool that grows and improves with time, offering features that add real value to your experience.

We appreciate your feedback and respect your perspective. We’re always here to help if you have any other questions or concerns.

Regards,
Mehedi Hasan
Product Manager, Spectra

Hello @r127

Thank you so much for your review and feedback! My name is Mehedi Hasan, and I’m the Product Manager for Spectra.

We know how helpful it would be to have Spectra available in more languages. The themes and plugins on www.ads-software.com rely on community contributions for translations, since we don’t speak every language ourselves as a developer. You can contribute to the Spectra translation here so that others who speak Portuguese can benefit from it.

We hope you continue to enjoy using Spectra, and please let us know if there’s anything we can do to help. We’d love to provide you with a 5-star experience!

Regards,
Mehedi Hasan

Hello @sgpro

My name is Mehedi, and I’m the Product Manager here at Spectra.

Thank you for taking the time to share your feedback about the AI Assistant. We understand that the AI Assistant may not be relevant for everyone, and we want to ensure that Spectra meets the diverse needs of all our users.

To address your concern, we’ve made it easy to disable the AI Assistant. You can do this by navigating to the Spectra menu -> AI Features -> Manage AI Features. Here is a reference screenshot for your convenience: https://d.pr/i/mSn55v

Disabling the AI Assistant will remove the AI sidebar in the editor and stop any associated resources from loading.

Again, thank you for sharing your feedback, which we take very seriously. It is disheartening to see such reviews, as we work really hard to include new features in Spectra to ensure our users have a great experience.

Regards,
Mehedi Hasan

Hello @karlemilnikka

I’m Mehedi, Product Manager here at Spectra. Thank you for your thoughtful feedback and understanding of the challenges. We truly appreciate your support.

We do use semantic versioning as you suggested: 1.x.x for major releases, x.1.x for minor updates, and x.x.1 for patches. However, our last update, v4.13.9, may not have aligned with this approach as it should have. We apologize for any confusion this may have caused and will ensure better adherence to semantic versioning in the future.

Thanks again for your valuable input and for being a part of our journey.

Regards,
Mehedi Hasan

Hi @hanktate

My name is Mehedi, and I’m the Product Manager here at Spectra. Thank you for sharing your feedback and pointing out the issues you’ve faced.

I’m sorry to hear about the challenges you had with Spectra Pro. We strive to make our plugin intuitive and user-friendly, and it seems that we fell short in your experience. Your feedback is very helpful, and we will use it to make necessary improvements.

Regarding the issue with the content inside a container not displaying on the frontend, this might be a caching or rendering issue. I would recommend clearing your site cache if you haven’t already. If the problem persists even after clearing the cache, please let us know. Our support team is here to help you resolve it.

Please contact our support team with the details, and we’ll do our best to assist you. Your satisfaction is important to us, and we want to make sure Spectra works well for you.

Thank you again for your feedback. We genuinely appreciate it, as it helps us improve and provide a better experience for all our users.

Regards,
Mehedi Hasan

Hi @shawnpenoyer

My name is Mehedi, and I’m the Product Manager here at Spectra. Thank you for taking the time to share your feedback regarding your experience. We value all users’ feedback and strive to address any concerns or issues raised.

It seems that you have an open ticket with us and our support team has already replied, investigating that the problem you faced was due to a conflict with another third-party plugin.

While we strive to make Spectra compatible with any standard theme or plugin, unfortunately, we cannot guarantee smooth operation if a third-party plugin causes an issue on the site. It is outside of our scope.

However, you are a valuable user to us, and we want to make things right for you. Our support team will help you with the possibilities of what we can do our best. Please get back to them.

We hope you’ll have the problem solved soon and have your site back on track.

Again, thank you for sharing your feedback, which we take very seriously. It is disheartening to see such reviews, as we work really hard to ensure the experience of our users is exactly the opposite.

Regards,
Mehedi Hasan

Hello @guruapps

We’ve released a new version today that should solve the problem. Could you please update to the latest version, v4.3.3, and let us know if this resolves the issue for you?

Thanks

Hi @mehrazmorshed

We’ve released a new version today that should solve the problem. Could you please update to the latest version, v4.3.3, and let us know if this resolves the issue for you?

Thanks

Hello @comxcom

My name is Mehedi, and I’m the Product Manager here at Astra.

Thank you for taking the time to share your feedback regarding your experience with Astra. We value all users’ feedback and strive to address any concerns raised.

We are truly sorry to hear about the challenges you have faced with the Astra Pro version. Your experience is important to us, and we regret that our product did not meet your expectations. Please allow us to address your concerns:

1. Complexity and Ease of Use: Could you please share the specific feature or scenario where you find it difficult to configure? We are continuously working on improving the user interface to make it more intuitive, and having your input will definitely help us make Astra even better. We also have extensive documentation and support to assist users in managing their sites effectively.
2. Site Performance: It is concerning to hear about the slowness of your site! Astra is designed to be lightweight and fast. There could be several factors affecting performance, such as specific configurations or external plugins. Our support team is available to help diagnose and resolve these issues. Did you have a chance to get in touch with our support team on this?
3. SEO Issues: SEO is not only depends on the site theme, it can be influenced by various elements, including site structure, content, and external factors. We recommend reviewing SEO practices and settings within Astra, and our team can provide guidance to help improve your site’s SEO.
4. Updates and Formatting Issues: We apologize for any inconvenience caused by updates affecting your site’s formatting. Our development team is dedicated to ensuring that updates are smooth and do not disrupt site functionality. If you can share any recent breaks that came after release, we will investigate it further to prevent such issues.
5. Automatic Updates for Astra Pro: Generally, if there is no problem with the site, the automatic updates should work correctly. This issue is not known to us as a common problem. However, we can help you identify why this is not working for you and ensure you can receive updates seamlessly.

We genuinely appreciate your feedback and would like to offer our support to resolve these issues. Please reach out to our support team, and we will prioritize your case to ensure a satisfactory resolution.

Again, thank you for sharing your feedback, which we take very seriously. We hope to have the opportunity to restore your faith in Astra.

Regards,
Mehedi Hasan

Hi @rvscc and @helgatheviking

My name is Mehedi, and I’m the Product Manager here at Spectra.

Thank you for taking the time to share your feedback. We appreciate all your input and strive to address the concerns raised.

You’re right, clicking the close icon should completely hide the admin notice. Usually, it does as we developed it, but sometimes things like website cache can cause it to reappear.

If that happens to you, our support team is here to help figure out why and fix it for good. They’re the best option to get this resolved quickly.

In case you can’t reach support for some reason, Mohsin has already shared a filter code that can also hide the notice. Think of this as a backup plan since support is usually the best way to go.

Thanks again for your feedback – it really helps us improve Spectra. We’d love for you to reach out to support if you have time so we can investigate why the notice came back and prevent it from happening to you and others.

Best,
Mehedi Hasan

Hello @josephrtz

Thank you for the kind words about Spectra! We’re glad it’s helping you build websites faster and with more ease.

We appreciate your feedback on our support and features. Our goal is to empower you to stay ahead in web design.

Please don’t hesitate to reach out if you have any questions or need assistance.

Regards,
Mehedi Hasan, from Spectra team.

Hello @wooord

Thank you so much for taking the time to share your feedback and review!?We hope you continue to have an awesome experience using Spectra.

Enjoy!

Regards,
Mehedi Hasan, from Spectra team.

Hello @podcastcoach

Many thanks for the review. Glad to hear that you’re enjoying the plugin. We wish you the best with your website!

Regards,
Mehedi Hasan, from Spectra team.

Hello @angelocipolla

Thank you for the review. We are glad to hear you are happy with the theme and the support we offer. We wish you the best with your website!?

Regards,
Mehedi Hasan, Astra team.