Ashish - ThemeGrill Support

Hi @andreyst

Thanks for the detail.

Again, I would like to tell you that it is a support query. So, it is better to discuss it in the support forum.

Anyways, regarding how the theme you mentioned automatically activated, there are many possibilities including security vulnerability. However, we can not say that it is caused by eStore. It might be other reasons like other plugins, hosting, and much more. There is an article explaining to find out if your site is compromised. Please read this article and follow instructions: https://www.ads-software.com/support/article/faq-my-site-was-hacked/

eStore theme has followed WordPress coding standards and passed review by Review Team. We also check for security and new vulnerability regularly in our themes. However, if you feel there is a problem (but with good reasoning), we would love to explore more and fix it if there is any. Please contact us via our site: https://themegrill.com/ Chat Support for that. I hope this helps.

Sincerely,
Ashish S. – ThemeGrill Team.

Hi @silviamato

Firstly, it seems it is a support query rather than a review.

Moreover, it seems you’re getting the message from the plugin called Ninja Forms Legacy Contact Form, not our theme: Spacious

So, I suggest you contact them via their support forum here on .org. Since the plugin is not ours, we have no control over the message or problem caused by the plugin. If you do not get support from them, you can switch to another similar plugin.

I hope you understand. If you still have confusion or queries, kindly contact us via https://themegrill.com/ Chat Support and we’ll guide you with it.

Finally, since the problem isn’t from the Spacious theme, I hope you would update the review to 5-Stars or remove the review.

If you have any queries related to Spacious, you can ask us here: https://www.ads-software.com/support/theme/spacious/

We regularly check them and help our users. ??

Sincerely,
Ashish S. – ThemeGrill Team.

Hi @dankim1

We’re very sorry for the delay in replying to your feedback.
We somehow missed it.

However, it seems we have replied to your query in the forum here. I hope it helped. Otherwise, please let us know.

Anyways, since you liked the Himalayas theme, I hope you’re still using it. If so and if you need any support, please contact us via https://themegrill.com/ Chat Support or ask your query in the support forum here.

Finally, thanks for taking the time to leave the review. It would really help us improve our themes and services for you.

Sincerely,
Ashish S. – ThemeGrill Team.

Hi @bwmotors
I’m not sure what do you mean by No repley on annulation

From the later text Extra annual charge on my credit cart, I suppose it is sales related problem.

WordPress Forum guidelines do not allow us to discuss the topic related to a premium version. Can you kindly contact us via https://zakratheme.com/ Chat Support for any dissatisfaction and resolve it?

Sincerely,
Ashish S. – Zakra Support.

Hi Ramdej,

Thanks for writing in.

While checking your site, it seems you’re using a plugin for the product.
Though I do not totally understand, I think it is something to do with the plugin so, you may need to look for the settings of the plugin.

If you think it is something from the theme, can you rephrase your query so that I can better understand and help you out?

Sincerely,
Ashish S. – Zakra Support.

Hi @registerme
Can you share your site URL so that we can check it in detail and help you out?
Also, mention which section are you referring to exactly.

Sincerely,
Ashish S. – Zakra Support.

Hi @laalappl

Please start from a plugin that enables lazy loading.

Thanks.

Hi @kaoringo,
I guess you had contacted us via our site Chat Support.
If so, please continue the conversation there.
I’ve provided the solution there.

Sincerely,
Ashish S. – Zakra Developer.

Hi @sacreesfemmes
Please contact us via https://zakratheme.com/ Chat Support so that we can explain to you in detail and help with your query.

Sincerely,
Ashish S. – Zakra Team.

@jdembowski
I would like you to get your attention on this post and request to delete it.
We’re very sorry for the mistake from our team. We’ll make sure this never happens again. Thanks in advance for your help.

Hi @muangdxnet

Thanks for taking the time for your review. We really appreciate it. ??

We take feedback from our users seriously.
If you contact us via https://themegrill.com/ Chat Support and let us know where did we miss making ColorMag from being perfect, we’ll work on your suggestions and try to implement them as much as possible.

I hope you would help us improve ColorMag for you and other users like you, and get benefited.

Sincerely,
Ashish S. – ThemeGrill Team.

• This reply was modified 3 years, 8 months ago by Ashish - ThemeGrill Support.

Hi @jasnick

I just wanted to ask if it goes well. Let me know if there is still any problem.

Thanks.

Hi @jasnick
Glad to hear that you liked the One Page demo site.

To get it on your site, please follow the instruction given here: https://docs.zakratheme.com/en/article/how-to-get-starter-sites-for-zakra-theme-2s9cdk/

Sincerely,
Ashish S.
Zakra Theme Team

Hi @sbonfigli

We just released an update with the fix. Can you check by updating the Flash theme and let us know?

Sincerely,
Ashish – ThemeGrill Team.

Hi @koushik001

While checking your site in the Chrome browser on mobile, I couldn’t replicate the problem. Can you let us know which browser and device are you checking it on?

Regarding parse error in the error log, can you share the exact error you get here?

While checking, I do not see anything like in the screenshot you sent: https://imgur.com/Rwhb2lP

Can you provide a link to the page and what is the exact problem there?