Dina S.

@henrihappy

We sincerely apologize for the inconvenience you have experienced. We completely understand how frustrating it must have been to deal with these issues, and we appreciate your patience.

Let me answer your questions one by one.

>>For months I have been struggling with the plugin not compatible with blocks, fields in the checkout form are missing, until I went back for the classic version

We are pleased to inform you that a block-compatible version of the plugin was released on January 13, 2025. Our team has been working hard on making the plugin compatible with the new WooCommerce blocks. Previously, WooCommerce did not provide the necessary filters or hooks for us to seamlessly integrate with blocks, which made this update a bit more challenging. However, now our plugin is fully compatible with the new block based checkout.

>> Themehigh never communicated that there was no webhook with WOO and it was not compatible with WP.

We believe you’re referring to block-based checkout, we have been actively guiding our users to use the shortcode [woocommerce_checkout] to display the checkout page while we work on full block compatibility. We will ensure better clarity moving forward about our plugin’s capabilities.

>>Users where/are struggling with the checkout page not showing shipping addresses.

We’re sorry to hear that users are experiencing issues with the shipping address fields not displaying correctly. The shipping issue mentioned in the review section is a different one, where the required shipping fields were being skipped, allowing the order to be placed without entering the necessary details. In your case, this may be a site-specific issue. If you’re still facing this problem, we kindly request you to open a support ticket via our website. Our technical team will be happy to assist you and investigate the issue further.

>>Still in the changelog there is not mentioned that it is compatible with blocks in the meantime

We would like to inform you that in the recent 2.1.0 release (January 13), we specifically mentioned in the changelog: “Added options to add additional sections and custom checkout fields in the checkout block.” This update ensures that the new version is now compatible with the block-based checkout.

Could you confirm if you are still facing issues with displaying fields on the block-based checkout page after configuring them in the “Block Checkout Fields” section? If so, please let us know, and we’ll look into it right away.

Thank you!

Unfortunately, the lite version of our plugin doesn’t have the requested feature.

Further, as per the WordPress forum policy, we are not supposed to answer premium related questions on this forum. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

Thank you!

We are glad to inform you that we have released the latest version of our plugin, version 2.1.1, which includes a fix for the issue you encountered and adds backward compatibility. Please update the plugin and verify if everything is working as expected.

Kindly be informed that the mentioned problem will only occur if your WooCommerce version is below 8.5. The latest version of WooCommerce is 9.5.2, and using older versions may cause compatibility issues and pose security risks. We strongly recommend updating WooCommerce to the latest version to ensure your site remains secure and functions smoothly.

Once again, we sincerely apologize for the inconvenience caused. If you encounter any further issues or have any questions, feel free to reach out, and we’ll be happy to assist you.

Thanks again for your understanding, and we appreciate your continued support!

Have a great day!

Thank you for your patience and for providing detailed feedback on the issues with version 2.1.0 of the “Checkout Field Editor for WooCommerce.” We sincerely apologize for the inconvenience caused.

Our team has successfully recreated the error in our testing environment, and we’ve identified the root cause of the issue. We’re currently working on a fix, which will be included in the upcoming release of our plugin. We understand the impact this has had, and we’re prioritizing a solution to resolve it as quickly as possible.

Thank you again for your understanding!

Great!

As per the WordPress forum policy, we are not supposed to answer premium related questions on this forum. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

Thank you!

Kindly be informed that billing_address_1 is a default WooCommerce field, and modifying or overriding it could cause unexpected issues on your site.

Further, you can achieve your requirement by adding the below code in your child theme’s functions.php file.

add_filter( 'woocommerce_billing_fields', 'customize_billing_address_field_as_textarea' );

function customize_billing_address_field_as_textarea( $fields ) {
? ? if ( isset( $fields['billing_address_1'] ) ) {
? ? ? ? $fields['billing_address_1']['type'] = 'textarea';
? ? }

? ? return $fields;
}

We hope this will help!

Have a great day!

We are glad to inform you that we have released a new version (2.1.0) of our plugin in which we have fixed the mentioned issue.
?
Please update the plugin to its latest version and verify it from your end.
?
Have a great day!

Unfortunately, the lite version of our plugin doesn’t have the requested feature.

Thank you.

Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced after updating to the latest version.

We have tested the latest version in our local environment, and we have not encountered any fatal errors, so it’s possible this is something specific to your site’s setup.

To assist you better and resolve the issue, we’d appreciate it if you could share the exact error message you received, or let us know more about when and how it’s happening? This will really help us track down what might be going wrong.

We take backward compatibility seriously and follow best practices to ensure stability across WordPress environments, but sometimes conflicts can arise based on the specific combination of plugins or themes in use. If you’d like, we can help you troubleshoot further to get everything working properly.

We appreciate your patience and hope to resolve this for you as quickly as possible!

Thank you!

Thank you for letting us know!

Your issue needs a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help.

Thank you!

Unfortunately, there is no direct option available in the lite version of our plugin to achieve this requirement.

Thank you!

Great!

Could you please let us know whether you are using a block-based checkout?

Thank you!

Thank you for bringing these issues to our attention. We truly appreciate your detailed feedback and understand how important these fixes are for a seamless experience.

We want to assure you that your concerns have been noted, and we are actively working to address them. These fixes are a priority, and we aim to include them in an upcoming release as part of our commitment to improving the plugin.

Thank you for your patience and understanding as we strive to make our plugin better for everyone.