theprofessor101

My sincere apologies for wasting your time regarding ‘completed’ vs ‘shipped’. I forgot I was running the Advanced Shipment Tracking for WooCommerce plugin, which has a “feature” to change ‘completed’ to ‘shipped’.

At this point I’m going to give up trying to make the “Mark this order as complete and notify the customer” option work. I’ll simply do the extra step of manually switching the order status from ‘processing’ to ‘completed’.

Please close this thread. Thank you for your time and assistance.

I don’t believe the plugin adds a ‘Shipped’ status, did you mean ‘complete’? :?)

I don’t see ‘Complete’ as an order status option, so I’m a little confused. A ‘completed’ order is a ‘shipped’ order, correct?

Previously, when purchasing a label and the box was selected for “Mark this order as complete and notify the customer”, the order status would also update from ‘Processing’ to ‘Shipped’. However, it no longer does so automatically.

I tried in Chrome as well and the same issue.

As requested, here is the WooCommerce system report:

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Page not set Theme</p> <p class=””>Name:<br>Version: (update to version 0 is available)<br>Author URL:<br>Child Theme: ?<br>Parent Theme Name:<br>Parent Theme Version: – 0 is available<br>Parent Theme Author URL:<br>WooCommerce Support: ? Templates</p> <p class=””>Overrides: ascend/woocommerce/archive-product.php<br>ascend/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>ascend/woocommerce/content-product.php<br>ascend/woocommerce/content-single-product.php<br>ascend-child/woocommerce/emails/admin-cancelled-order.php version 3.5.0 is out of date. The core version is 4.1.0<br>ascend-child/woocommerce/emails/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0<br>ascend-child/woocommerce/emails/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0<br>ascend-child/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0<br>ascend-child/woocommerce/emails/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0<br>ascend-child/woocommerce/emails/customer-new-account.php version 3.5.2 is out of date. The core version is 6.0.0<br>ascend-child/woocommerce/emails/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0<br>ascend-child/woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 7.3.0<br>ascend-child/woocommerce/emails/customer-processing-order.php version 3.5.4 is out of date. The core version is 3.7.0<br>ascend-child/woocommerce/emails/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0<br>ascend-child/woocommerce/emails/customer-reset-password.php version 3.5.0 is out of date. The core version is 4.0.0<br>ascend-child/woocommerce/emails/email-addresses.php version 3.5.4 is out of date. The core version is 5.6.0<br>ascend-child/woocommerce/emails/email-customer-details.php<br>ascend-child/woocommerce/emails/email-downloads.php<br>ascend-child/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 7.4.0<br>ascend-child/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 7.4.0<br>ascend-child/woocommerce/emails/email-order-details.php version 3.3.1 is out of date. The core version is 3.7.0<br>ascend-child/woocommerce/emails/email-order-items.php version 3.5.0 is out of date. The core version is 3.7.0<br>ascend-child/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 7.4.0<br>/home/561423.cloudwaysapps.com/ejmeevzbnc/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php<br>ascend/woocommerce/loop/loop-start.php<br>ascend/woocommerce/loop/rating.php<br>ascend/woocommerce/loop/sale-flash.php<br>/home/561423.cloudwaysapps.com/ejmeevzbnc/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php<br>ascend/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1<br>ascend/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0<br>ascend/woocommerce/single-product/product-thumbnails.php<br>ascend/woocommerce/single-product/related.php<br>ascend/woocommerce/single-product/sale-flash.php<br>ascend/woocommerce/single-product/up-sells.php<br>ascend/woocommerce/content-product_cat.php</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>WooCommerce PayPal Payments</p> <p class=””>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2023-11-17 14:19:53 -06:00<br>Options: ?<br>Notes: 13<br>Onboarding: completed Action Scheduler</p> <p class=””>Complete: 1,267<br>Oldest: 2023-10-16 12:29:33 -0500<br>Newest: 2023-11-16 10:01:43 -0600</p> <p class=””>Failed: 3,831<br>Oldest: 2019-09-26 07:13:11 -0500<br>Newest: 2023-11-15 16:04:09 -0600</p> <p class=””>Pending: 3<br>Oldest: 2023-11-16 16:04:09 -0600<br>Newest: 2023-11-22 15:56:20 -0600 Status report information</p> <p class=””>Generated at: 2023-11-16 10:01:49 -06:00<br>`

The same happened to both our dev and production sites as well.

Thank you for looking into this. Here are the answers to your questions:

Shipping from: 60189
Shipping to: 92069
Product weight: 3 lb
Exact box/package size used: 9x7x5 inches
Shippo discounts/coupons used: None. I use their standard discounted rate on their free plan.

@harriswong is there any update on this?

@ben4567894313148 I’m using Firefox since it allows me to set the default action of what to do with PDF files. I have it set to automatically open in Acrobat. I have not found such a setting yet in Chrome.

Assuming you’re printing your labels from within Adobe Acrobat, the “Fit” or “Shrink oversized pages” option can be found in the print dialog box under File > Print.

Same issue here. The current workaround is to set the page size to “Fit” or “Shrink oversized pages” in the File > Print window.

When looking at the label PDF document properties, the labels have a page size of 35.42″x45.83″.

To confirm my hunch, I created a blank page in Photoshop using these dimensions of 35.42″x45.83″ and set the dpi to 72dpi. I then resized the document (Image > Image Resize) and changed the resolution to 300 dpi and unchecked “Resample Image”. The result is 8.5″x11″ at 300 dpi. This confirms that 35.42″x45.83″ is 8.5″x11″ — the DPI just needs to be changed.

I wonder if the solution is to set the correct DPI when the label is generated?

@harleec – No, I haven’t done any debugging. I just don’t have time to test for conflicts, switch themes deactivate plugins, etc. while running an active e-commerce store. So I just live with it, hoping others report the same issue and the developers fix it in a future release.

Wanted to confirm I have been encountering the same problem. To confirm:

* When an address requires review, clicking the “Verify Address” button causes the Packaging tab to be skipped and goes straight to the Shipping rates tab.

Confirming that Breeze 1.2.0 is incompatible with WordFence resulting in the log-in button on the wp-admin page to not function. Disabling the Breeze plug-in via FTP resolves the issue.

Is Breeze working on an update to the plug-in?

Here is WordFence’s response:
https://www.ads-software.com/support/topic/cant-log-in-to-website-with-wf-active/#post-14425879

Hi all,

We tested this issue using the Breeze plugin and found that it’s caused by a new Breeze feature “Delay JS inline scripts”. This is modifying when one of our inline scripts is processed, which breaks the code that depends on it.

In Breeze’s “Advanced Options”, under “Delay JS inline scripts”, you can remove the line that says “nonce” to avoid having our script deferred, which should make logins work properly again. WordPress’s translation features might also be broken by that line, and likely some other plugins as well.

This affects Wordfence’s two-factor authentication if one or more users has set up 2FA, and the reCAPTCHA feature, so using either or both of those features would be broken by Breeze modifying our script tags. (That is probably why disabling reCAPTCHA worked for some but not others in this thread.)

-Matt R
Wordfence QA Lead

There is a similar discussion on this thread:
https://www.ads-software.com/support/topic/uncategorized-product-category-still-showing-after-3-3-1/

Maybe that will work for you as it did for me.

WooCommerce, please give us the option to hide this category via a checkbox. Makes our stores look very unprofessional.

Thanks @tomas2017, but what if you have hundreds–or thousands—of products?

@lbollom – here’s how you can find the category number:

1) Edit the ‘uncategorized’ category
2) Look at the URL. You will find “ID=###” in the string. Take note of the numbers in place of ###. That is your category number.

Then you can use @b2nmusic’s CSS solution:
.cat-item-###{display:none}

In this CSS snippet, replace ### with the category ID number.

I can confirm in WC 3.3.1 that an empty ‘uncategorized’ category still shows, even when the count (of assigned products) shows zero.

I had to hide it via CSS.

What about including a checkbox option that asks if we want to display/hide the default ‘uncategorized’ category?

Thanks b2nmusic. Hiding via CSS works. Unfortunately, the official WooCommerce answer does not.