theresmorgan

+1 for this solution. Having the same issue.

No problem! I’m glad to hear it’s worked out. @ntkajak

You won’t be able to fix this from the admin page, you’ve got to use a file manager like mentioned above.

Wherever your website is hosted SHOULD have ftp/cpanel access for your site. There are a few “wp hosts” that don’t allow access, but this info really should be somewhere.

It’s a really quick fix – if you’re stuck, add me on skype at morgancrozier and I can help you through it.

You will need to access the site through FTP/Cpanel and edit the folder directly @ntkajak – Your dev/admin will have access to this (although if you’re the owner, they really shouldn’t be locking you out)

Plugin works again across the board.

Thanks for the quick fix!

I updated the plugin – still totally breaks my site.

Edit to clarify: The admin dashboard works with the plugin activated now (didn’t before) – but the frontend is still “experiencing technical difficulties”

• This reply was modified 5 years, 6 months ago by theresmorgan.

You have to do it by FTP

Go to your website’s directory and navigate to the plugins section

Should be something like

yoursite/wp-content/plugins/icegram

When you get there, rename the Icegram plugin folder to icegram-disabled

This will disable the plugin, and if you need to reactivate it, just go and remove the -disabled from the end of the folder name.

I’m having an issue with the plugin as well after updating.

I disabled the plugin and my website works again.

[30-May-2019 14:07:53 UTC] PHP Fatal error: Uncaught Error: Class ‘IG_Tracker_V_1_0_1’ not found in ~/public/wp-content/plugins/icegram/icegram.php:1248