ThinkUpThemes

Hello gordonhudsonnu,

This sounds like a jQuery conflict. Please deactivate all plugins and check if you still have the issue. If this still doesn’t work, please check for a browser extension conflict. The easiest way to do this is to switch to another browser for testing. We recommend either switching to Google Chrome or Firefox (choose the one you’re not currently using if you’re already using one of these).

Kind regards.

Hello aunthattie,

We’re constantly updating our themes for bug fixes, security updates and other features as such slider outputs are now escaped correctly on output. They will not accept inline html.

To change the slider color please use the following css by adding it to your site via either a child theme or directly from the theme options area under General Settings -> Custom CSS:

#slider .featured-title span {
color: black !important;
}

Kind regards.

Hello Zoilise,

If you’re trying to add inline html to the call to action, then this will not work so isn’t an issue. The call to action will not accept inline html and will escape it on output. This is intentional and done so to ensure security of the theme inline with the WordPress theme guidelines.

If you want to target the call to action for styling then you’ll need to use css enqueued to the header / footer.

The call to action is only intended for minimal text input.

• This reply was modified 8 years ago by ThinkUpThemes.

Hello direstardb and goodmuyis,

The issue is only with v1.3.16. The issue was corrected in v1.3.17. So please update to v1.3.17 and the issue will be fixed.

If you’re experiencing the issue with v1.3.17 and you’re using a child theme, then be sure to also update the template files in your child theme.

Kind regards.

Hello zeolise,

Please can you open up a new ticket as per forum rules, only 1 issue per ticket.

Thanks.

Hello sundancechris,

Please ensure you update any theme files in your child theme to be compatible with the latest theme version. In this particular case, in your child theme remove the function thinkup_input_sliderpage() in header.php. This function was removed in the latest version of Minamaze Pro.

Kind regards.

Hello zoelise and graceyanneiseki,

Apologies for the inconvenience caused. An update to Minamaze has now been released which fixes this issue. Please update to v1.3.17 and the theme will work as normal.

Kind regards.

Hello cjb386,

It looks like you’re using Minamaze Pro, also it appears to be a very outdated version. Support for Minamaze Pro isn’t provided here. Please can you submit a support ticket over at https://www.thinkupthemes.com. Simply login to the support center and you’ll be able to submit a ticket from there is you have an active support license.

Thanks.

Hello Varre,

It looks like you’re using a very old version of WordPress. Please delete Melos from your site via FTP and then you’ll be able to login as normal. When you login please update WordPress then you can go ahead and install Melos and use it without any issues.

Hope the above was helpful. ??

Hello shana03,

It looks like the latest version of Sento wasn’t loading the slider. This issue has now been fixed and an update released which corrects this issue. Please go ahead and update to the latest version and you’ll be able to access the slider settings as normal.

Just to let you know, the issue didn’t prevent existing sliders from loading on the frontend, but did prevent them from being edited. So hopefully this didn’t put you out too much.

Thanks.

Hi cateringnearme,

It looks like you’ve posted in the wrong support forum. Please can you post a support ticket in the forum for the plugins you’re using. This is a forum specifically for the theme Grow, and it doesn’t relate to your issue.

Best of luck.

Hello Pablo,

This isn’t the type of issue we’d really be helping with, particularly for our free themes. As it relates to a customization, as opposed to a genuine issue which affects all users.

However, given that you’ve taken the time to leave a review, we’d love to work with you to see if we can help bump up your review. As such please kindly go ahead and submit a new support ticket for this issue, as the one you linked to before is not for this issue.

Alternatively, you can reach out to us over at https://www.thinkupthemes.com/contact and we’ll be happy to help you with this issue.

Thanks.

Hello Pablo,

Thanks for reaching out. Sorry if you think you haven’t received the support you expected. We do certainly provide support for all of our customers and do this via the members area available to premium members.

However, support for free theme is provided by the awesome WordPress community. Although we do aim to help out where possible, understandably we’re not able to assist all free users with their issues. We’ll always monitor the forums and take on board feedback via bug reports and other important issues such as the one you raised in the following ticket:

https://www.ads-software.com/support/topic/warnings-32

We’re always happy to hear your feedback. So if you would like to discuss any important issues please do feel free to reach out and we’ll be on hand to help.

Thanks.

Hi br4instem,

Thanks for taking the time to leave feedback. Just to let you know you can add your own custom logo without coding experiencing. ??

To add a logo go to the customizer and select the Site Identity setting. This is the native WordPress logo feature where you can add a logo. Here’s a screenshot which shows where you’ll find this setting:

OnPaste.20160526-092951

Once you go into the Site Identity options you’ll be able to add a custom logo.

Hope that helps! ??

Hello cstyleoo,

Sure we can certainly help! ??

The featured content boxes are different heights, due to there being an extra line of content in your featured areas 1 and 3 than in the 2nd featured area. So you’ve got 2 choices. Eitehr you can add a few extra words to the 2nd featured area to get it to be the same height as the other two.

Alternatively, we can use some css to est the height for all 2 areas. To do this please add the following custom css to your site via a theme or from the theme options panel in the customizer. To do this go to General Settings -> Custom CSS in the theme options area and add the following custom css:

#section-home .services-builder {
    min-height: 350px;
}

Hope this helps! Let us know how you get on. ??