thirdmind

Hello!

Thanks for the message.

Where do you see the synced products on Facebook if not on the commerce shop page? Items appear in the cataglogue.
Do you mean you can see the products on the Facebook business manager on the backend but don’t see it on the shop page or unable to create a shop page?
yes that is correct. I am unable to create a shop in commerce manager, screenshoot:
https://snipboard.io/9pZrLq.jpg

This is what facebook said:
https://snipboard.io/07HpLD.jpg

System status:

### WordPress Environment ###

WordPress address (URL): https://www.baphomart.com
Site address (URL): https://www.baphomart.com
WC Version: 4.9.2
REST API Version: ? 4.9.2
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.4.16
PHP Post Max Size: 1 GB
PHP Time Limit: 900
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: _XUW_
Total Database Size: 202.76MB
Database Data Size: 167.34MB
Database Index Size: 35.42MB
_XUW_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
_XUW_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_XUW_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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_XUW_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.20MB + Engine InnoDB
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_XUW_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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_XUW_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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_XUW_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_XUW_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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_XUW_p2p: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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_XUW_postmeta: Data: 95.55MB + Index: 8.03MB + Engine InnoDB
_XUW_posts: Data: 20.52MB + Index: 1.22MB + Engine InnoDB
_XUW_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_XUW_quickbooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_quickbookspay: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_quickbooks_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_quickbooks_payment_method: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_quickbooks_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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_XUW_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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_XUW_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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_XUW_terms: Data: 0.31MB + Index: 0.36MB + Engine InnoDB
_XUW_term_relationships: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
_XUW_term_taxonomy: Data: 0.42MB + Index: 0.42MB + Engine InnoDB
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_XUW_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_XUW_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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_XUW_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_XUW_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_XUW_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_XUW_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_XUW_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
_XUW_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
_XUW_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_XUW_wc_product_meta_lookup: Data: 0.16MB + Index: 0.20MB + Engine InnoDB
_XUW_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_XUW_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_XUW_weforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_XUW_weforms_entrymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_XUW_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_XUW_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
_XUW_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
_XUW_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_XUW_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_XUW_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_XUW_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
_XUW_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_XUW_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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_XUW_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_XUW_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_XUW_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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_XUW_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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_XUW_wpsc_ticket: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

attachment: 4642
aw_workflow: 5
bookable_person: 1
bookable_resource: 2
custom_css: 3
docs: 2
dokan_announcement: 1
dokan_store_support: 5
elementor_library: 8
emd_form: 2
epkb_post_type_1: 142
epkb_post_type_2: 23
forum: 11
gift_card: 5
global_product_addon: 2
nanosupport: 8
nav_menu_item: 324
oembed_cache: 34
page: 61
plugin_filter: 1
polylang_mo: 12
post: 15
product: 900
product_variation: 29
revision: 578
shop_order: 193
shop_order_refund: 1
swp_forms: 1
userrequests: 2
wc_booking: 4
wo_client: 1
wpforms: 3
wpsc_ticket_thread: 1
wpuf_contact_form: 5
wpuf_input: 67
wpuf_profile: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (54) ###

Woocommerce QuickBooks Connector: by Techspawn Solutions – 2.1.7
WP Offload Media: by Delicious Brains – 2.5.4
AutomateWoo: by WooCommerce – 5.0.0
Dokan - PDF Invoice: by weDevs – 1.2.0
Dokan: by weDevs – 3.2.3
Dokan Menu Hider: by Nayem – 2.5.2
Dokan Pro: by weDevs – 3.2.1
Visibility Manager for Dokan Subscriptions: by Blue Antoinette Business Solutions – 1.0.4
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6
KB - Advanced Search: by Echo Plugins – 2.19.1
KB - Elegant Layouts: by Echo Plugins – 2.6.3
Knowledge Base for Documents and FAQs: by Echo Plugins – 7.3.1
KB - Multiple Knowledge Bases: by Echo Plugins – 2.1.2
Elementor Pro: by Elementor.com – 3.2.0
Elementor: by Elementor.com – 3.1.4
Emage Hover Effects for Elementor: by Blocksera – 4.3.0
Envato Market: by Envato – 2.0.6
EWWW Image Optimizer: by Exactly WWW – 6.0.3
Facebook for WooCommerce: by Facebook – 2.3.2
GDPR Cookie Compliance (CCPA, PIPEDA ready): by Moove Agency – 4.4.8
Automatic Image Compression & Bulk Image Compression: by Dimos Ramiotis – 1.1.0
Kirki Customizer Framework: by David Vongries – 3.1.6
LoginPress - Customizing the WordPress Login: by WPBrigade – 1.5.1
MarketShip: by The Plugin Pros – 4.0.5
Martfury Addons: by DrFuri – 2.3.4
Meta Box: by MetaBox.io – 5.3.9
NanoSupport: by nanodesigns – 0.6.0
Plugin Organizer: by Jeff Sterup – 10.1.4
Real-Time Find and Replace Pro: by Marios Alexandrou – 4.0.3
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
The Plus Addons for Elementor Page Builder Lite: by POSIMYTH – 2.0.5
The Plus Addons for Elementor Page Builder: by POSIMYTH – 4.1.6
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.50

User Role Editor: by Vladimir Garagulya – 4.58.3
User Switching: by John Blackbourn & contributors – 1.5.6
WooCommerce Bookings: by WooCommerce – 1.15.23
WOOCS - WooCommerce Currency Switcher: by realmag777 – 2.3.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.2
WooCommerce Product Add-ons: by WooCommerce – 3.0.36
WooCommerce Simple Auction: by wpgenie – 1.2.40
WooCommerce Subscriptions: by WooCommerce – 3.0.10
WooCommerce: by Automattic – 4.9.2 (update to version 5.1.0 is available)
Yoast SEO Premium: by Team Yoast – 14.9
WP Crontrol: by John Blackbourn & contributors – 1.10.0
WP reCaptcha Integration: by weDevs – 1.2.4
WP Rocket: by WP Media – 3.7.5
WP Offload SES Lite: by Delicious Brains – 1.4.4
WP User Frontend Pro - personal: by weDevs – 3.4.6
WP User Frontend: by weDevs – 3.5.15
WPForms Lite: by WPForms – 1.6.5
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.5

Yoast SEO: WooCommerce: by Team Yoast – 13.3
YITH WooCommerce Gift Cards Premium: by YITH – 3.1.6
YITH WooCommerce Wishlist: by YITH – 3.0.20

### Inactive Plugins (6) ###

bbPress: by The bbPress Contributors – 2.6.6
Go Live Update Urls: by OnPoint Plugins – 6.3.1
GTranslate: by Translate AI Multilingual Solutions – 2.8.61
WooCommerce Accommodation Bookings: by WooCommerce – 1.1.23
WP File Manager: by mndpsingh287 – 7.1
WP Migrate DB: by Delicious Brains – 1.0.17

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Plugin Organizer MU: by Jeff Sterup – 10.1.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: auction (auction)
booking (booking)
external (external)
gift-card (gift-card)
grouped (grouped)
product_pack (product_pack)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #106 - /shop/
Basket: #107 - /cart/
Checkout: #108 - /checkout/
My account: #109 - /my-account/
Terms and conditions: #4143 - /term-conditions/

### Theme ###

Name: Martfury-child
Version: (update to version 0 is available)
Author URL: 
Child Theme: ?
Parent Theme Name: Martfury
Parent Theme Version: 2.5.8
Parent Theme Author URL: https://demo2.drfuri.com
WooCommerce Support: ?

### Templates ###

Overrides: martfury/woocommerce/cart/cart-shipping.php
martfury/woocommerce/cart/cart-totals.php
martfury/woocommerce/cart/cart.php
martfury/woocommerce/cart/mini-cart.php
martfury/woocommerce/checkout/form-checkout.php
martfury/woocommerce/checkout/form-coupon.php
martfury/woocommerce/checkout/form-login.php
martfury/woocommerce/checkout/terms.php
martfury/woocommerce/content-product.php
martfury/woocommerce/content-single-product.php
martfury/woocommerce/content-widget-product.php
martfury/woocommerce/global/form-login.php
martfury/woocommerce/global/quantity-input.php
martfury/woocommerce/global/wrapper-end.php
martfury/woocommerce/global/wrapper-start.php
martfury/woocommerce/loop/add-to-cart.php
baphomart-ext/woocommerce/loop/no-products-found.php
martfury/woocommerce/loop/orderby.php
martfury/woocommerce/loop/pagination.php
baphomart-ext/woocommerce/myaccount/form-edit-account.php
baphomart-ext/woocommerce/myaccount/form-login.php
martfury/woocommerce/myaccount/form-lost-password.php
martfury/woocommerce/myaccount/my-address.php
martfury/woocommerce/single-product/add-to-cart/external.php
martfury/woocommerce/single-product/add-to-cart/simple.php
martfury/woocommerce/single-product/add-to-cart/variable.php
martfury/woocommerce/single-product/meta.php
martfury/woocommerce/single-product/product-image.php
martfury/woocommerce/single-product/product-thumbnails.php
martfury/woocommerce/single-product/rating.php
martfury/woocommerce/single-product/related.php
martfury/woocommerce/single-product/review-meta.php
martfury/woocommerce/single-product/stock.php
martfury/woocommerce/single-product/tabs/tabs.php
martfury/woocommerce/single-product/up-sells.php
martfury/woocommerce/single-product-reviews.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.baphomart.com
Subscription Statuses: –
WooCommerce Account Connected: ? No
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United Kingdom (UK)

### Payment Gateway Support ###

Dokan Stripe Connect: products
refund
tokenization
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin

### Action Scheduler ###

Complete: 2,904
Oldest: 2021-03-01 14:26:06 +0000
Newest: 2021-04-01 15:00:08 +0100

Failed: 4
Oldest: 2020-11-12 12:32:14 +0000
Newest: 2020-11-12 12:32:14 +0000

Pending: 3
Oldest: 2021-04-01 15:15:08 +0100
Newest: 2021-04-04 21:38:04 +0100

Thanks for the response. There is no obvious connection fail or error. Products are being synced with Facebook commerce. However, we are unable to open a facebook commerce shop due to before mentioned reasons from Facebook support.
I am able to tag products that I post, however unable to register for a Facebook commerce shop on Facebook and subsequently Instagram.

I’m really at a loss for what is causing the supposed issue (it’s none of the ones listed in the link you sent). All Facebook say is its ‘an issue with the connection of the third party platform woocommerce to the catalog 359039828707728’ – for which I am using your plugin.