Thomas@iThemes
Forum Replies Created
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Forum: Fixing WordPress
In reply to: How to add shortcode to menuI believe you’ll need a plugin like the following:
https://www.ads-software.com/plugins/shortcode-in-menus/Forum: Fixing WordPress
In reply to: How To Disable Delete PermanentlyOne other thing that you’ll have to consider is that I believe by default, anything that is moved to ‘Trash’, will get automatically deleted from the ‘Trash’ after 30 days (by default). Of course, there may be a plugin/code that can adjust that as well.
Forum: Fixing WordPress
In reply to: HostingIt looks like it’s hosted with GoDaddy:
https://whois.domaintools.com/daremedanielle.com- This reply was modified 5 years, 6 months ago by Andrew Nevins. Reason: Removed signature
Forum: Fixing WordPress
In reply to: example.com/wp-admin does not existAt first I was going to assume it may be a plugin/theme conflict. But when I went here:
https://claesmarkopark.se/wp-login.php
My web browser developer tools said the page was returning a 500 Internal Server Error. But I also went here:
https://claesmarkopark.se/wp-admin/admin-ajax.php
And that also returned a 500 Internal Server Error, when the correct response for trying to access the admin-ajax.php file would be a 200 OK from the server and I should have seen a “0” (without the quotes) in my browser. Since I should be able to access the admin-ajax.php file directly, that might indicate a different issue and not a plugin/theme conflict (of course I could be wrong if there is a plugin on the site modifying server configuration files like .htaccess, php.ini, .user.ini, etc.).So I looked up the site at builtwith dot com, and it says the site is using WordPress 4.2 on PHP 7. If that’s the case, you’ll probably want to examine the site’s server error logs (especially the PHP error logs), as my initial guess would be that something on the site is not compatible with PHP 7. As WordPress 4.2 is quite old, and I believe PHP versions recommended at that time were 5.3 to 5.6.
- This reply was modified 5 years, 6 months ago by Andrew Nevins.
Forum: Fixing WordPress
In reply to: Change site from private to publicI may be mistaken, but I believe you’re referring to the “Search Engine Visibility” option here:
wp-admin (dashboard) -> Settings -> Reading -> Search Engine VisibilityJust make sure it is unchecked before saving any changes.
- This reply was modified 5 years, 6 months ago by Andrew Nevins.
Forum: Fixing WordPress
In reply to: Create Tags from Categories?Have you tried the Taxonomy Converter?
https://www.ads-software.com/plugins/taxonomy-converter/Forum: Fixing WordPress
In reply to: Add to cart pluginIt looks like the WooZone plugin is being used there. But since WooZone is a commerical plugin, unfortunately I can’t confirm that.
- This reply was modified 5 years, 6 months ago by Andrew Nevins.
Forum: Fixing WordPress
In reply to: Error 404 Page not found when updatingIt sounds like you may have a plugin/theme conflict. My suggestion would be to install this plugin:
https://www.ads-software.com/plugins/health-check/That plugin was created by the WordPress community and allows you to troubleshoot issues like plugin/theme conflicts without the process of troubleshooting affecting anyone else visiting the site.
Please make sure to read the plugin description. As it will show you how to run the plugin in troubleshooting mode which will run with all plugins deactivated and with a default theme like TwentyNinteen activated.
- This reply was modified 5 years, 6 months ago by Andrew Nevins.
Forum: Fixing WordPress
In reply to: wordpress site disappearedFrom that error message it says that the “backwpup” plugin is causing your issue(s). So you will want to temporarily disable that plugin. The WordPress link/article below shows a couple of ways to do that:
https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menusBut you’ll probably just need to disable that “backwpup” plugin by itself. And here is a link that demonstrates how to do that:
https://www.ostraining.com/blog/wordpress/disable-a-wordpress-plugin/- This reply was modified 5 years, 6 months ago by Steven Stern (sterndata).
Forum: Fixing WordPress
In reply to: Website down but admin panel worksIf it were me, and there is nothing else in your server logs reporting errors, and you can still log into the dashboard, I would recommend installing the following plugin to help determine if there is a plugin/theme conflict. (You never know when a plugin/theme may have gotten corrupted.)
https://www.ads-software.com/plugins/health-check/That plugin may also help determine if you’re having some sort of caching issue.
- This reply was modified 5 years, 6 months ago by Andrew Nevins.
I know this thread has been marked as resolved, but if anyone else comes across this and uses HTTP authentication on the /wp-admin/ directory, the guide below tells how to exclude the admin-ajax.php file and still use HTTP authentication:
https://www.wpbeginner.com/wp-tutorials/how-to-password-protect-your-wordpress-admin-wp-admin-directory/- This reply was modified 5 years, 6 months ago by Andrew Nevins.
Forum: Fixing WordPress
In reply to: Moderated CommentsI may be mistaken, but I believe you’re looking for a plugin like the one below:
https://www.ads-software.com/plugins/auto-approve-comments/It extends the default WordPress options a bit more.
- This reply was modified 5 years, 6 months ago by Andrew Nevins.
Forum: Fixing WordPress
In reply to: Cannot see Login Widget if not loggedThe login widget appears just fine for me on this page:
https://www.ffximobile.es/
(On the latest version of Google Chrome and the latest version of Firefox.)If your site is using any sort of caching you might try clearing any caching it created and see if that helps make it appear for those not seeing it.
Also, I need to mention that the site is not using HTTPS, and with some browsers, and security implementations, they may see that login field as a security risk because it’s not using HTTPS. So that could be the reason some visitors are not seeing it.
There could also be a plugin/theme conflict, and you can use the following plugin to check for that:
https://www.ads-software.com/plugins/health-check/- This reply was modified 5 years, 6 months ago by Andrew Nevins.
Forum: Fixing WordPress
In reply to: Importer Fatal ErrorUsually, but not always, a redeclare error is caused by a plugin/theme conflict. You might try using the WordPress Health Check & Troubleshooting plugin:
https://www.ads-software.com/plugins/health-check/When installing and activating that plugin, it allows you to operate the site in “Troubleshooting” mode. Where all plugins are disabled, and a default theme is used, but only for your user until you disable it or log out.
It might help determine if there is a plugin/theme conflict.
- This reply was modified 5 years, 6 months ago by Andrew Nevins.
Forum: Fixing WordPress
In reply to: Generate Password ErrorDo you know which browsers you’ve tried? Sometimes browser’s add-ons/extensions/etc can cause conflicts.
It’s also possible there is a plugin/theme conflict and you can use the “Health Check” plugin to check for one of those types of conflicts:
https://www.ads-software.com/plugins/health-check/- This reply was modified 5 years, 6 months ago by Andrew Nevins.