Thomas Vu

Hi there,

Thank you for reaching out to us here on our forum for the Google for WooCommerce extension!

I understand that you’re going through some errors. We’d be happy to help you figure out each one of them. Could you provide us with some information to help us troubleshoot this together?

1. I see that you’re stuck in the process of setting up your Google Ads account (after previously managing to have an account created and suspended) somewhere. Would you be able to provide a screenshot so we can get a visual depiction of this? You can use a tool like https://snipboard.io/ to easily share screenshots with us.
   
   Note: If there is any personal information on the screenshot, please redact that information before posting as this is a public forum.
   
2. It sounds like you might be having some trouble with the verification process for entering a phone number— is that correct? If that’s the case, then we recommend checking these items:
   • Check for any blocks or filters on your phone:?Sometimes, SMS messages from services like Google can be blocked or filtered as spam by your mobile carrier or by your phone’s settings. It’s worth checking if there’s any such filter in place and, if possible, temporarily disabling it to see if that resolves the issue.
     ?
   • Ensure the phone numbers are eligible for verification:?Google might have specific requirements for the types of phone numbers that can be used for verification. For example, VOIP numbers or numbers from certain carriers may not be eligible. Make sure the numbers you’re using meet Google’s criteria for verification.
     ?
   • Contact Google Support:?Since the issue persists across different devices and numbers, there might be a problem on Google’s end or with your account specifically. Contacting Google Support can provide you with more direct assistance.

We look forward to hearing from you with additional clarification so we can better troubleshoot this issue together! ??

Hey there!

yes. the screen you asked is already inside the pCloud files, here is the direct link :?https://u.pcloud.link/publink/show?code=XZUcSx0Z4hTLvNGM90h77iVKu4wstYhpCAkX

Thank you for sending the direct link to the image in the pCloud files. After looking again, I do notice that the file was in the pCloud folder. It must be a long day for me—sorry about the confusion there!

For the countries, yes because we dont sell to ALL countries as you can see here :?https://u.pcloud.link/publink/show?code=XZfoSx0Zau5NGSGkrnXDIRGpF3yXVjfriNQk

I also understand that custom code hasn’t been added to your theme or store in any way, and that you are restricting countries using the “Sell to Specific Countries” feature. I also see from your screenshot that you have the “Default Customer Location” set to the Shop Country / Region which should quell any issues that might have been coming from MaxMind Geolocation.

I’m attempting to replicate the issue on my site, but I haven’t been able to yet. That said, I noticed that you are using the [classic_checkout] shortcode on the checkout page. Can you please try converting the checkout to use the new checkout blocks to see if that helps?

Documentation for reference: https://woocommerce.com/document/woocommerce-store-editing/customizing-cart-and-checkout/#replacing-the-cart-and-checkout-shortcodes

If that doesn’t help, it could be possible that there’s some lingering tax values in the wp_woocommerce_tax_rates table in the database that isn’t being cleared or overwritten. I recommend checking there to see if there’s any additional information you can gather.

Hi there,

Thank you for your response and reiterating that your screenshots and System Status Report can be found in the UpCloud folder you’ve previously provided. Our intention wasn’t to ask for something that was already requested, so we apologize if there is a misunderstanding here.

My colleague was asking for screenshots of the parent product showing the tax class, but only 2 of 9 of the files shared in that folder are of product screenshots (Capture d’écran 2024-08-06 à 12.54.09.png and Capture d’écran 2024-08-06 à 12.54.16.png) and those ones only contain the information for the child variations of the parent product.

Here’s an example of the information in the parent variable product we seek: https://d.pr/i/eITIkQ

So, if you can provide that for us, it would be help us obtain a better understanding of this tax situation. Please let us know if we happened to miss this screenshot you provided somewhere.

But for France it was already working… so yes it work again.
I’ve added nothing more than 5,5% VAT for FR in standard rate
If i choose Switzerland in checkout it still 5,5% VAT, any other country are no VAT.

That said, I wanted to let you know that I tested this myself on a clean site but didn’t experience the same issue. You can see this video for reference: https://d.pr/v/EOYvm9

In the video, you’ll notice that I go from US (0% VAT) to France (5.5% VAT) to Switzerland (0% VAT) and show my tax settings which has a standard rate of 5.5% for France and 0% for Switzerland.

To get a better understanding of the issue, I went onto your site to investigate and was able to replicate the issue when switching from France to Switzerland and checking other countries as well: https://d.pr/v/T208xh

However, something peculiar I noticed is that the number of available regions to place an order is limited (there’s no option for the USA). Can you please let us know how that is being achieved?

If custom code is being applied, then that could be related to the issue at hand.

We look forward to hearing from you soon!

Hi there,

I’m doing well, and I hope you’re doing well too! ??

I understand that you set up Google for WooCommerce using a different email account during the onboarding process and it is causing some issues.

1. Can you go into further detail about the complication you’re having with using a different email address for the WordPress.com connection and the Google Merchant Center connection?
   
   For your reference, I tried to set this up myself but had no problem using separate accounts, so any screenshots or additional details you can provide would be super helpful!
   
   Screenshot for reference: https://d.pr/i/bp42n3
   
2. In order to disconnect your store from Google and restart the process, you should log in to the admin page of your website and navigate to this page (replace the domain with your actual site): https://yoursite.com/wp-admin/admin.php?page=connection-test-admin-page
   
   From there, you will be able to manually disconnect the site from Google using the “Disconnect Google Account” button.
   
   Screenshot for reference: https://d.pr/i/sHEiwQ

Note:?Google Listings & Ads uses Jetpack services to initiate the connection to WordPress.com; the Jetpack plugin is?not?required.

See our documentation for reference: https://woocommerce.com/document/google-listings-and-ads/

I hope this helps! Let us know if you have further questions or concerns ??

Hey there,

I understand that you’d like to make it so that shipping information is automatically transferred from WooCommerce into Google Merchant Center, and that you had done this previously but the information has disappeared in your settings now — is that correct?

It should be possible to view and change this setting by going to?Marketing > Google For WooCommerce then under?Programs, click?“Edit”.?See this video for reference: https://d.pr/v/2ttZOK

Documentation for reference: https://woocommerce.com/document/google-for-woocommerce/get-started/setup-and-configuration/#shipping-information

I hope this helps! Feel free to let us know if you have additional questions or concerns. ??

Hey there,

I checked out the site https://kwisdom.online and see what you reference where the featured image icons are out of alignment with the rest of the row.

It looks like the block setting might have been modified as I see that the .wp-block-post-featured-image img?class being used on those featured images in your homepage have the following CSS:

.wp-block-post-featured-image img?{
  vertical-align: bottom;
}

This seems to be overriding the default CSS styles from your theme, which sets the vertical-align to the top value.

:root :where(.wp-block-post-featured-image.wp-block-post-featured-image img) {
    vertical-align: top;
    width: auto;
}

So, I recommend using the “Reset Styles” feature to reset any custom styles that might have been applied onto your image blocks or other ones that could be contributing to the issue.

Documentation for reference: https://wordpress.com/support/using-styles/#reset-all-styles

Otherwise, you could also consider adding Additional CSS to remedy this instead of resetting styles. The code would like a little something like this:

.wp-block-post-featured-image img?{
  vertical-align: top !important;
}

If you’re interested in going that route, you may need to upgrade your plan to access that feature. You can see a feature comparison of our different plans here: https://wordpress.com/pricing/

I hope this helps. Let us know if you have further questions or concerns! ??

Hey there,

I understand that you installed the Action Scheduler extension on your client’s site to manage and help increase the number of processes that can occur, by increasing batch size, number of queue, etc. To begin support, I’d like to clarify some information:

1. From my understanding, it seems like the issue doesn’t persist when the Action Scheduler plugin is disabled — is that correct?

2. Can you please go in more detail about how exactly you are implementing this with the Action Scheduler? Including screenshots using a tool like Snipboard.io would be super helpful to clarify our understanding of the matter.

3. Based on my understanding, it seems like you might be using the WP-CLI to for processing certain actions and you want to know if that can be done with just WooCommerce core (which includes the Action Scheduler), rather than needing this standalone Action Scheduler plugin — is that correct?

If that’s the case, then you should be able to perform the same commands. I recommend testing this out for yourself on a test site and letting us know if you come across any issues.

I hope this helps guide you in the right direction. If you have additional questions or information, please feel free to share them with us. ??

Hi there,

Thank you for contacting us here. I understand that you want to only sent certain products to the Google Product feed — is that correct?

Once you set up Google for WooCommerce, all products in your WooCommerce store are automatically added to your Product Feed, and set to?Sync and show. You can change the channel visibility of your products at any time, and your product feed will sync automatically within 1-2 days.

So you can set products you don’t want to be in the Product Feed to the Don’t Sync and Show status.

Check out our documentation here for reference: https://woocommerce.com/document/google-for-woocommerce/get-started/product-feed-information-and-free-listings/#channel-visibility

I hope that helps! Let us know if you have additional questions or concerns ??

Hi there,

I don’t need troubleshooting help since I took the nuclear option of destroying everything to rebuild it, which is working

Thank you for confirming that you no longer need troubleshooting help on this inquiry as you started everything over and everything is working now.

This one isn’t a feature request, it’s a “hey you guys didn’t really think this through” point to let you know to take some steps to fix the plugin so other people don’t run into this issue and can simply update things the proper way rather than blowing everything up.

I understand that you have some suggestions for the developers to consider for the extension. If you feel that it’s more of a bug that the devs should be aware of and fix rather than a feature request, you can submit the issue as a bug as well. Either way, the input would be more than welcome, so feel free to give it a try.

Link for reference: https://github.com/woocommerce/google-listings-and-ads/issues/new/choose

The awesome thing about submitting a request on GitHub is that you’ll be actively contributing to the open-source community with your ideas, and others who have the same concern can bump up the issue and make it more likely to be seen and resolved by the developers!

And again, any sort of actual warning ahead of being banned by Google would have been ideal since the plugin obviously knows things weren’t syncing via the API feed.

Additionally, if you received a warning or account suspension from Google, you might’ve received some emails. I would recommend reaching out to Google to confirm if you were supposed to receive any emails.

Learn more about account-level enforcement for policy violations?here.

Please let us know if you have any additional questions or information to share! We’re always happy to help.

Hey there!

Is there a better way for me to allow the use of bold tags <b> and <strong> in the newsletter body headlines? The only way I got it working is by editing the PostTransformerContentsExtractor.php file like this:

I understand that you want to add certain HTML tags like bold and strong to the headings you create in the content body of your email newsletters, is that correct?

You should be able to add these custom HTML tags manually by editing the source code for the created content block in your email. Screenshots below for reference:

• https://d.pr/i/yJKv8a
• https://d.pr/i/8hiLPJ

I hope this helps! Feel free to share any additional information if you’re still having trouble with your concerns. We’re always happy to help! ??

Ah, I should have provided you with some instructions for sending us a screenshot – my apologies!

You can use a service like snipboard.io to easily upload a screenshot and then share it with us. They have instructions for how to create the screenshot on their site, and once it’s uploaded you can just send us the URL to the screenshot that snipboard.io will generate for you.

Please also make sure to redact any personally identifying information in these screenshots if there are any!

Hey again,

Thanks for sharing that feedback with us!

If the emails are displayed on the MailPoet > Emails page, you should be able to right-click on the Preview link and press the Copy Link Address button, the working preview link that you can send to your customers will be copied to your clipboard – which should take just a couple of clicks.

See this screenshot: https://d.pr/i/4pHr1B

If the process described above doesn’t work for your specific use case, can you let us know exactly what procedure you’re going through? Any screenshots you could share would also be super useful!

I hope this helps! ??

Hey there!

If you’re trying to send your customers a preview of an email, you can still do this by opening the preview page popup and then choosing to open the preview “in a new tab.” Screenshot below for reference.

https://d.pr/i/HJsXE0

Once you’ve opened up the preview in a new tab, you should be able to copy that link from your browser and then share it manually with the customers as you are mentioning.

I hope this helps, but let us know if you’re still having issues! ??