Thu P. a11n

Hi there, thanks for reaching out to us!

We still don’t have another solution for this however, I understand it’d be ideal to have the option to pause sending on a staging/ development site. For now, I’d recommend to submit a feature request here: https://feedback.mailpoet.com/

Hi there,

Could you confirm what kind of WooCommerce metrics you’d like to see with the custom order statuses? Do you mean you want to send out an email notification when the orders are updated to these statuses?

Hi there,

Thanks for the update. Feel free to let us know if the issue still persists!

Hi there,

High CPU usage usually occurs when using the?MailPoet’s own task scheduler and?Siteground?is?one of the incompatible hosts that?restricts daily/weekly?CPU?usage. Can you confirm this applies to you?

Although MailPoet’s script is?not?CPU?intensive, some hosts will dislike its long?CPU?cycles and have your website temporarily disabled.?

If this is the case, you can switch to using?Visitors to your website?option under the?MailPoet’s Settings > Advanced?tab?instead. See more information on?Task Scheduler.

Hi there,

Thanks for sharing the solution. I’m glad you figured it out!

Hi there,

It looks like this error is related to a database table missing. This could be due to an interrupted installation.

Could you try deleting the plugin and reinstalling it? If you still have issues, please try re-installing via FTP: https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp

Let us know how it goes. We’re here to help further.

Hi there,

Which page are you looking to customize exactly? There are a few ways to customize MailPoet pages:

Manage Subscription page: https://kb.mailpoet.com/article/222-customize-your-manage-subscription-page

Unsubscribe page: https://kb.mailpoet.com/article/221-customize-your-unsubscribe-page

Feel free to get back to us in case you have any additional questions!

Hi there,

I checked your domain and saw that it had a high-risk score of 100.

In order to improve this, can you please follow the steps below:

a) Install and use a security plugin (e.g. Jetpack Security, Sucuri, Wordfence) to protect your site against common automated attacks.
b) Set up CAPTCHA on all subscription, signup, and registration forms to prevent fraudulent or spammy subscriptions and signups.
c) Kindly set up Domain Authentication (SPF, DKIM and DMARC).
You’ll want to monitor DMARC reports for any unauthorized use of the domain, or ideally use a more restrictive DMARC policy. You can follow these steps for setting up DMARC: https://kb.mailpoet.com/article/295-spf-dkim-dmarc

As you’re a paid customer, you can contact support from here so we can can help further, feel free to reference to this support thread: https://www.mailpoet.com/support/premium/

Hi there,

I’ve checked and MailPoet doesn’t have a trigger that can fire on a date saved in a custom field. You’d need to create a custom trigger for this: https://kb.mailpoet.com/article/409-custom-trigger

If you need help with putting the code together, I’d suggest reaching out to someone on Codeable.

Alternatively, you might consider using AutomateWoo and its Birthdays Add-on instead.

Hi there,

We don’t have any code example for you to use in order to achieve this, if you need help with putting the code together, I’d suggest reaching out to someone on Codeable.

Hi there,

As this error is related to the third-party plugin, please post the issue to their support forum here so they can help you further: https://www.ads-software.com/support/plugin/add-on-contact-form-7-mailpoet/

I see other reports from their forum here: https://www.ads-software.com/support/topic/fatal-error-uncaught-error-class-mailpoetmodelssegment-not-found/

Hi there,

Please share the fatal error you’re seeing on your site.

Additionally, I’d recommend these steps to find out if there is a conflict issue: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

Hi there,

When the MailPoet plugin is installed, a new row is added to the *_posts table of your database with the “mailpoet_page” type, and is used for all the auto-generated pages like Unsubscribe, Manage Subscription, and the built-in Captcha functionality.

While there are options for setting up custom pages for the Unsubscribe page and the Manage Subscription page, there are no built-in options for doing that with the Captcha page, and no default way to change what template to use (since it’s not an editable page).  It would be possible of course, but would require some custom coding to do that. 

Although the support we can offer for customizations like this, you can give this CSS code a try to hide the title on the MailPoet Captcha page:

/* hide the MailPoet Captcha page title */
.postid-[ID] :root :where(.wp-block-post-title) {
display: none;
}

Please replace the [ID] with your page ID. You can add it to the field found in?WP Admin > Appearance > Customize > Additional CSS.

Feel free to get back to us in case you have any additional questions!

Thanks for your feedback! I’m glad to hear you’re enjoying using MailPoet! ??

Hi there,

We’re helping you with these questions via our support ticket channel. So I’m going to mark this as resolved to avoid duplicates – if you have any different questions, you can start a new thread.