Thu P. a11n

Hi there,

We’re helping you with these questions via our support ticket channel. So I’m going to mark this as resolved to avoid duplicates – if you have any different questions, you can start a new thread.

Hi Bill,

Dual user roles is not something that MailPoet supports out of the box. Can you confirm how you’ve set this up? Via User Role Editor?

You may reach out to the plugin’s developer that handles this functionality to see if something could be configured differently in order for MailPoet to work as intended.

Hi there,

To investigate further, can you please send us the following information. Please redact any sensitive information before sending:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info.

Hi there,

Can you share a screenshot of where this string is located?

You could use https://snipboard.io/ to take the screenshot and send me the link to it.

Hi there,

The trigger action ( mailpoet/cron/daemon-trigger) that every time the Action Scheduler runs, it checks whether there are jobs to process since MailPoet sends emails in batches, and not all of them immediately. 

Unless there are jobs to process, it does not do anything except schedule again two minutes later. You can read more about this here?Newsletter Task Scheduler (cron) – Documentation. This is by design to ensure timely delivery of emails, smooth automation workflows (like welcome emails and automatic post notifications), and accurate subscriber management tasks.?

However if you have concerns about resource usage or if you want more control over your website’s performance, configuring a server-side cron job (Linux Cron) is a robust solution. This allows you to specify the frequency that best suits your website’s needs and resources.

Feel free to get back to us in case you have any additional questions!

Hi there,

Thanks for sharing the log with us! I see that this error is identical to the one reported previously in the forum. Could you try the steps we suggested here to troubleshoot this error: https://www.ads-software.com/support/topic/fatal-error-in-mailpoet-4-48-2-for-automation-welcome-mail/#post-17690265

Please let us know how this goes!

Hi there,

Do you have the fatal error log? If so, could you please share the full error log in your reply so we can check?

Hi there,

It looks like this error is related to this plugin: https://www.ads-software.com/plugins/add-on-woocommerce-mailpoet/

Can you try disabling it from your website?

Hi Tristan,

Thanks for reporting to us. I have not seen another report about this. There might have been an issue with corrupted or interrupted plugin update. Could you try removing the plugin and reinstalling the plugin to see if that helps?

Hi there,

Have you tried resetting your password from this page: https://account.mailpoet.com/reset

Hi there,

We are not able to replicate this issue from our end. It seems this error might be related to your site only. Without being able to replicate, we won’t be able to fix it.

I’d recommend creating a staging site and perform a conflict test as suggested earlier to find out what is causing the error. If your host doesn’t offer that option, I’d recommend WP Staging for quickly copying your site to a staging environment.

Feel free to get back to us in case you have any additional questions!

Hi @doylegirl,

Per our forum guidelines, please start your own thread and include information about your issue so we can help you further.

Hi there,

I’m glad to hear the update fixed this issue. Thanks for letting us know.

Hi there,

I’m glad to hear the issue is resolved with with our recent plugin update. Thanks for letting us know.

Hi Sylvana,

Do you see one of these errors when validating your key: https://kb.mailpoet.com/article/319-known-errors-when-validating-a-mailpoet-key?

If so, please follow the instructions to resolve the error.