th? gi?i ?? gia d?ng

Thanks so much,

We had tried and test successfully as your introduction.

And I think that the remaining issues are its working with pagecache and security plugins, captcha functionality to become a perfect plugin

Thanks and Regards,

Tuan

• This reply was modified 1 year, 5 months ago by th? gi?i ?? gia d?ng.

and there is an point that need your introduction, for example:

If you assigned an user as a staff.

How about if the staff supports for customer, and then out of work? or move to another department without continuing support functionality?

I think that you should add the function that can remove an agent in list without deleting all what they done in ticket

Thanks and Regards,

Tuan

Thanks for your support

I have tried to find out the reason and see that It seem to conflict with cache plugin (W3 total,Wp-optimize…) and security plugin

Please try your test site with any pagecache plugin, you will see it.

Hope that it could be fixed and updated in soon time

Thanks and Regards,

Tuan

Dear dev team,

thanks for your response,

we will reinstall and make some tests as your introduction and get feedback to you soon

I hope that it will be well

Thanks and Regards,

Dear wschat dev team,

Thanks for your suggestions,

We already have checked as your introduction and find out the reason, it conficts with w3 total cache plugin. It is now working but there are something that I think that you should continue upgrading it such as:

• Agent Roles: When you add a new role to an agent. Agent have both admin role and new role, agent has permissions more than admin??? I think it is incorrect
• When add new agent, why I can not remove ? it exists forever? incorrect

So I have to disable the “agent role” setting

Thanks and Regards,

Tuan